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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
314 Reviews
Call Service Center (888) 643-6458

314 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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June 19, 2024

Pamela was very polite and has a bubbly personality thats quite refreshing to see at a dealership. More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 17, 2024

Pam was awesome, and was able to schedule me at a very convenient time. Great customer service More

by dmelanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you, Pam, for your kind words and 5-star rating! We're thrilled to hear that you had a great experience with our team at Colonial West Chevrolet of Fitchburg. We strive to provide excellent customer service, and we're glad that Pam was able to assist you with scheduling at a convenient time. Please feel free to reach out if you need anything else. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Helpful
June 14, 2024

Top notch services at Colonial Chevrolet! Auto servicing and customer service are A+! Coffee while you wait, or rides to/from home if needed makes repairs hassle free. Peace of mind is wo More

by fijidrmn61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Customer Transport Driver!
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Jun 15, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the fantastic review of your experience at Colonial West Chevrolet of Fitchburg! We are thrilled to hear that you found our auto servicing and customer service to be top-notch. Providing amenities like coffee and rides to and from home is just one way we strive to make repairs hassle-free for our customers. We appreciate your feedback and look forward to welcoming you back for your future automotive needs. Drive safely! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Helpful
June 14, 2024

Pamela was very nice and social. very helpful easy to talk to. Would come here again More

by paula7175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for choosing Colonial West Chevrolet of Fitchburg, Pamela. We appreciate your positive review and are delighted to hear about your great experience with our team member. We look forward to welcoming you back in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Helpful
June 07, 2024

Loved working with PM she has a bubbly personality. In fact all the staff here at COLONIAL are great More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel & doug
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Jun 07, 2024 -

Phil responded

Loved working with Pam not p.m.

Helpful
June 07, 2024

Love working with Pam has a bubbly personality makes you feel comfortable. In fact, all the people in service are great More

by Phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your positive feedback, Phil! I'm thrilled to hear that Pam and our service team at Colonial West Chevrolet of Fitchburg provided you with a comfortable and great experience. I appreciate your kind words and look forward to assisting you again in the future. Drive safely! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Helpful
June 05, 2024

She was very pleasant and friendly , a pleasure to deal with, and gave me a good laugh to make my day !!!!! More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Colonial West Chevrolet of Fitchburg responded

I am thrilled to hear about your positive experience with Colonial West Chevrolet of Fitchburg. Our team always aims to provide exceptional service with a personal touch. I appreciate your kind words and look forward to welcoming you back in the future. See you next time! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Helpful
May 31, 2024

Pamela is sweet and helpful setting appointments and kind and I appreciate and squeeze me in you hired a great one More

by TF2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words and positive review! I am glad to hear about your positive experience with setting appointments and accommodating your needs. Looking forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Helpful 1
May 31, 2024

I never received such wonderful customer service and look forward to dealing with her again. More

by john.rizzelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Colonial West Chevrolet of Fitchburg responded

Thank you for the positive review! I am glad to hear that you had a wonderful customer service experience. I appreciate your feedback and look forward to assisting you again. Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

Helpful
May 31, 2024

Pam and Jackie are the best! They are very nice and accommodating at my service visit. Jackie made sure I was comfortable and Pam was very informative and helpful when scheduling More

by Stevealicata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Colonial West Chevrolet of Fitchburg responded

I appreciate your kind words about Pam and Jackie. It's fantastic to hear that they provided you with excellent service during your visit. I look forward to seeing you again for your future recall. Drive safely! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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