This started out 3 days ago when i started looking at a truck that this dealership had. I called, emailed and texted with Craig Emmons about this vehicle and my interest on it. On Friday the 4th, we spoke several times we negotiated a number and I told him I was going to come down Saturday morning to purchase it and asked him if he could pull it off the lot for me. He said absolutely not a problem. I will make sure it's off the lot. I stressed the importance of this several times because I would be driving down from Elkhart (3 hour drive one way) to make the purchase. So, I checked with him Friday evening again just to be absolutely sure and he said yep, it's not a problem he has taken it off the lot for me. He also had Steve the finance manager call me and he ran my credit so that we would be good to go for financing and one less thing to have to do when I got there. I wanted to be in and out because it was my Birthday and I had my daughter and I wanted to get back and enjoy the day with her. After wall I already had to wake her up early to make the trip down. So, I was feeling pretty excited about my new truck I was about to pick up and then less then 10 miles before we arrive Craig texts me and says "we just sold the truck". My day was ruined. He then said "sorry, if you want to stop by still I'll put gas in your vehicle". I was at a complete loss for words. Since we were nearly there we stopped in because I wanted to at least talk to an owner/GM. Owner was not in, but the person in charge there at the time said "I am sorry this happened, if you'd like to look at the lot and if you see something else you like don't let money stand in the way, we will take care of you and work something out". I thought ok, great, maybe they actually want to make this right. Well, the first truck he showed me had 140,000 more miles on it then the one I was coming to pick up. The second truck I found that was comparable in specs only a newer model they wanted $12 thousand more dollars for then the one I was supposed to be buying. So I said, lets work out something on this one then that is 12k more. Salesman said, ok let me go in and see what they say. He came back out and said, yea, i'm sorry, we can't do anything on this truck as far as knocking any money off. I was floored. They had yet again for the second time in one day now straight up lied to me. I gave them my opinion on their poor customer service and business skills and left. I asked for the owners name, they gave it to me. I have a call in to and a message left for the owner to call me so I can voice my opinion and frustration with him also. Absolutely unbelievable. The least they could of done was tried to entertain a number on one of the newer models with lower miles on it, like again, "they said they were going to do", but nope. At this point it would take a lot to earn my business back. And you better believe I will make sure to spread the word as much as possible to people I know in the area down there and other places to never buy vehicles from community ford.
I Recommend This Dealer:
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