Conicelli Toyota Scion of Springfield

Conicelli Toyota Scion of Springfield
860 Baltimore Pike Suite A
Springfield, Pennsylvania 19064

Sales: (610) 690-6000
Service: (610) 690-6000
Parts: (610) 690-6000

Manufacturers: Toyota, Scion

Most Reviewed Employees
Joseph Unterkofler Joseph Unterkofler
Sales and Leasing Consultant
Sean Wilkinson Sean Wilkinson
Sales and Leasing Consultant
Mark Paterson Mark Paterson
Sales and Leasing Consultant
Joel Morales Joel Morales
Sales and Leasing Consultant
Brad Hackendahl Brad Hackendahl
Sales Manager
Dave Brown Dave Brown
Pre-owned Sales Manager
Anthony Nickle Anthony Nickle
Sales and Leasing Consultant
Robert Addis Robert Addis
Sales and Leasing Consultant
Tiffany Shaner Tiffany Shaner
Sales and Leasing Consultant
Alvin Chan Alvin Chan
Sales and Leasing Consultant
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Free Coffee
Free Drinks
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
48 Reviews
Conicelli Toyota Scion of Springfield

Overall Score: 5 Star Rating4.8



About Conicelli Toyota Scion of Springfield
Certified: Conicelli Toyota Scion of Springfield
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Conicelli Toyota Scion of Springfield has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Conicelli Toyota Scion of Springfield
Conicelli Toyota of Springfield is family owned and operated. We are committed to our customers complete satisfaction. The entire Conicelli family is here at the dealership and welcomes all of you to join our family. We are dedicated to making sure our customers have a great experience at our dealerships and we are committed to our customers' complete satisfaction.


peg.young14
5/4/2012 12:54:15 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Steven Fanelli

My Review of Conicelli Toyota Scion of Springfield:
Adore Steve. He is an awesome person. I felt completely at home with him. He listened to all my requests and concerns, and gave me the best deal that I could get. He was knowledgeable and answered all my questions. I have had a few post buying questions, and he always takes the time to answer them. Having being recently widowed, I was extremely nervous about making such a big purchase. My husband was always in charge of these matters. Steve made me feel like family, and I know he will always be there to help in any of my car matters. I hope you know what a great asset he is to your company. Thank you so much for having such a wonderful person on your staff.

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Response from: Conicelli Toyota Scion of Springfield
Added: 5/4/2012 2:01:47 PM
Thank You for the wonderful review! Steve will be thrilled to hear about your kind words and we are all happy that he was able to make you feel comfortable in a new situation. Like we have said many times before; each of our customers has unique needs and we pride ourselves on meeting those needs for every person that we help. Thanks again and we will be here for anything you need in the future. Please like our Facebook page for special service offers and events. Sincerely Lori Conicelli-Hammond
Facebook: http://www.facebook.com/ConicelliToyota2

dmgb710
5/2/2012 5:06:41 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joel Morales

My Review of Conicelli Toyota Scion of Springfield:
We had not purchased a new car in 17 years. We set out looking for a Toyota Highlander about 1-2 years old. But with the great finance rate of 0.9% on a new vehichle it just didn't make sense to buy used and pay a higher rate. Joel Morales made our experience the most pleasant ever. He, much like us was very matter of fact and got to the point. We knew what we wanted and what we expected to get for our trade. Unlike the nightmares you hear about many dealerships we were in and out within 2 hours simply because we didn't have to play the game of "I'll have to check with the manager" for hours on end. Our initial numbers were $500 apart from each other. Joel, checked with his manager and within 2 minutes came back with the $500 additional in trade we were looking for.

We were so satified with the experience with my wife's new care that 3 weeks later I decided it was time for a change of vehicles for myself. My travel to work had recently tripled in distance and my truck's mileage just wasn't cutting it for me. I started going between 4 different makes and models and after a day or so of reasearch I just said the heck with it, why waste my time elsewhere when I know how happy that I'll be dealing with Joel again.

The 2nd car purchase in 3 weeks was just as easy as the first. In and out within about 2 hours. My new Toyota Camry SE gets almost 3 times the gas mileage and almost pays for itself in what I save at the pump so it's almost like driving a new car for free! I've had the car just 3 days and have already gotten 4 comments on my car from total strangers like "awesome", "sweet", "love the color", "where'd you get the ground effects". Truth of it is, there is NO ground effects, it's the way the SE model comes. I wasn't looking to impress anyone with what I bought, but I like the comments I get anyway.

Thanks Joel, for a great experience with the purchase of TWO cars!

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Response from: Conicelli Toyota Scion of Springfield
Added: 5/3/2012 2:07:36 PM
Thanks so much for sharing your great story! Your experience was quite a unique and we are thrilled Joel was able to meet all of your needs and expectations in a reasonable amount of time. You knew what you wanted and Joel along with the rest of the team were able to come through. And then to our surprise we did it all over again three weeks later. That is awesome! Thanks again for sharing and we look forward to being there to meet your needs throughout the life of your vehicles. Please like our Facebook page and follow us on Twitter for special service offers along with Toyota news, updates and events. Sincerely Lori Conicelli-Hammond

Eah_30
4/26/2012 8:33:32 PM

Overall Score: 4 Star Rating   3.6  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Dave Brown, Jim Cortigene, Louis Dellos Santos

My Review of Conicelli Toyota Scion of Springfield:
Jim Cortigene was the salesman and he was great! However when the deal was not accepted by the bank 25 days later and I wanted my trade back, it wasn't returned the way I left it. I traded in a 2002 GMC Denali with very little damange (small dent & surface scratches) and very clean inside. When I picked my car up the cargo net was missing, the jack was partly missing the rubber lining to the cargo door was hanging outside of the cargo door rim cap cover was missing & the wheel lock key that I hand delivered to Jim C was missing. I called Jim about it he told me it should be in the glove box. It wasn't so I called and asked for a sales manager. I was connected to Lewis. I told him the situation and his words were "How I know what your saying is true, I have no way of knowing" & "There's nothing I can do want do you expect me to do". I had the Ford for 25 days and I returned it in perfect condition, if I had damaged that vehicle in any way I would've ben held responsible. So why wouldn't Conicelli be held accountable for there negligence? No customer should ever have to experience rude behavior from an employee the way I did. I even called an higher up Dave Brown and was brushed off and told he has a meeting he'll get back to me in about 3 or 4 hours, which he never did! Midge Hecker and Jim C where great throughout the entire process, the other 2 named could use a refresher course in good customer service. I would never recommend that dealership to anyone and will tell anyone who asked about my negative experience at Springfeild Conicelli.

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JoeB9
4/18/2012 1:37:04 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joel Morales

My Review of Conicelli Toyota Scion of Springfield:
The first person I had talked to was Larry (Forgot last name. Very helpful from the initiation of conversation, right down to when I had the car picked out. Larry was willing and able to do whatever was needed in order for me to purchase that car and for that, I would go back without question

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Response from: Conicelli Toyota Scion of Springfield
Added: 4/19/2012 3:26:45 PM
Thanks for the review and congrats on your new ride! We are always looking to improve our already shining service and feedback from our customers will help us to do that. Each customer has different needs and we will always tailor the experience to meet those needs. Thanks again and hope to see you again. Follow us on Twitter and like our Facebook for our current service specials. Sincerely Lori Conicelli-Hammond

vvaitheeswa
4/15/2012 10:49:03 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joseph Unterkofler

My Review of Conicelli Toyota Scion of Springfield:
Normally I do not leave comments, even negative. But for this dealership I felt the need to leave a comment. They were so impressive.

When we were shopping around for the new Toyota Yaris we sent out the request for Dealer quotes through Edmunds, MSN, AAA search engines. It did send one to this dealership though it is a 90 minute drive for me. What a lucky break it was..

We were very particular about the model and color of the Yaris. All my local dealers were pushing what they had in inventory and had the attitude take-it-or-leave-it. We were taken aback by this attitude and started to go for Honda Fit or Hyundai Elantra. But my daughter was keen on Yaris. From what I heard they did not have a margin to work on Yaris as it was fully manufactured in Japan unlike the Corollas and Camrys.

Enter Jim Payne and Joe. We had ONE telephone conversation. He offered to get me the vehicle and offered me a price that I could not turned down - despite the 90 minute drive. He also worked with me to get my daughter finance her OWN first car, he worked the details out. On a working day, we drove there - the car was ready - paper work was taken care of with personal attention. He had to work with the insurance company to ensure that the policy reflected it correctly. Got us a very good rate for the loan.

There was no attempt to switch to another car - which I saw in most of the places. Others invite you for Yaris and then try to dump a Corolla on you. There was no attempt on high pressure sales tactics to sell extras. This is my sixth new vehicle and this was the best experience I EVER had. It was a breath of fresh air after all the slimy NJ dealerships. Once we walked out of a dealership because they were forcing/manipulating us with credit terms, credit-life insurance etc etc. There were no such attempts in this place.

To be truthful, I would have paid more to get this kind of service. I was planning to show/educate my daughter how to negotiate with a car sales person, their way of walking back and forth to their managers, making up extras and so on - but that education was lost here because of their straight forward approach. No haggling, No let-me-talk-to-my-manager and playing with numbers. Typically they will show you how much the MSRP is, what the invoice is and confuse the heck out of a person by throwing in other options. Nothing of that sort here.

Joe Unterkofler is an amazing individual. He has so much patience. I think that comes only when one loves their job. Even after the sale was done, I got calls, got inquires both from Jim Payne and Joe Unterkofler.My plate was Fed Ex -d to me.

I would be recommending them to my friends and colleagues. Ask for Joe U (not that others are bad) - you will be guaranteed with a great service.

Concelli Organization should feel proud of having such a service oriented individual.

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Response from: Conicelli Toyota Scion of Springfield
Added: 4/16/2012 3:38:01 PM
Thanks so much for your story of car shopping success and we are glad to have been the dealership to help you out. Joe and Jim are great guys and are both big assets to our team. They both will be thrilled to read your story and will be here to help you, your friends and family anytime they are needed. It is easy to tell when someone likes what they do and it is really easy with both of those guys. They prove that they love to help people with car purchases every day. Congratulations to you and your daughter on your new Yaris and we look forward to helping you in the future. Follow us on Twitter and like our Facebook page to stay updated on service specials and events. Sincerely, Lori Conicelli-Hammond

AdamBrauny
3/29/2012 1:19:37 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joseph Unterkofler

My Review of Conicelli Toyota Scion of Springfield:
Joe Unterkofler was very helpful and went beyond expectations to help us find the car we wanted. He followed up with us for
Months and when the car we wanted was available he have us the best deal in the area. After we got the car he helped us learn how to operate all the new features.

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Response from: Conicelli Toyota Scion of Springfield
Added: 4/3/2012 12:37:30 PM
Thanks for taking the time to write a review Adam! Joe is a great member of our team and embodies what we try to accomplish with every customer. We will always stick by our customers even if it takes a couple of months to meet your needs. The service doesn't end with the sale. We will be here to provide you with quick service appointments, with the job done right and always at the best price. Thanks again and please like us on Facebook and follow us on Twitter to stay up to date with service specials. -Lori Conicelli-Hammond

gadgeteer
3/2/2012 6:08:36 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joseph Unterkofler

My Review of Conicelli Toyota Scion of Springfield:
In my search for a new car I was interested in three items: (i) price; (ii) service and reputation; and (iii) courtesy, knowledge and friendliness of the staff and dealer representatives. At Conicelli I was afforded the best possible "deal" on a new car comprised of both the best trade-in offer AND the most competitive net price (discounted MSRP) on the selected automobile. I went to this dealership due to the recommendation of my daughter, who has enjoyed "first class" service on her auto. Most important, I was well received by the sales staff, and, in particular, Joseph Unterkofler. Joe demonstrated his professionalism and knowledge by providing detailed answers, and physical demonstrations, in response to my many questions, all before I had agreed to any purchase. I am an "engineer type" and really get into specifics. He exhibited the patience and courtesy it is often hard to find, particularly in putting-up with my frequent requests for more info and detail. His low key mannor and willingness to spend all the time necessary to satisfy my needs was the clincher. Deal done. I am very pleased with the overall experience, and highly recommend both the dealership and its sales staff. They clearly met my three requirements seemingly without effort.

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inmymind
2/29/2012 1:15:38 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Alvin Chan

My Review of Conicelli Toyota Scion of Springfield:
Terrific sales experience. This was my 3rd Toyota dealer and 6th overall I looked at for this purchase. In the end my wife and I both purchased cars from Conicelli T of S and have been very pleased. Thanks.

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wstamm
2/24/2012 12:02:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sean Wilkinson

My Review of Conicelli Toyota Scion of Springfield:
The staff at Conicelli are fast, efficient, and professional. Thanks Sean Wilkinson. Love the Toyota Prius. If you want to buy a new Toyota, I recommend talking with Sean Wilkinson in sales at Conicelli in Springfield.

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suptha
2/1/2012 11:29:47 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joseph Unterkofler

My Review of Conicelli Toyota Scion of Springfield:
I called Joseph U about a 2011 Rav4. He was very knowledgeable and helpful. We made a deal over the phone and I was very happy. We went to the dealership and the people and Joe were friendly,helpful,knowledgeable and we got a great price. I love my new rav4 and would buy a new Toyota from Conicelli in the future.

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