My Review Of Consumer Auto Liquidators - Airway Heights:
My wife & I cosigned for a 2001 Toyota Tundra truck for our son Scott on January 23, 2013. The truck came equipped with a lift kit installed. Scott was very happy with the salesman (Charles Moore)& he couldn't be prouder of his truck but has constantly been bothered by a noise coming from somewhere in the front of the truck. He mentioned the noise to Charles who immediately scheduled the truck to be looked at by CAL's mechanic. CAL's mechanic told Scott that the noise was just "the lift kit rattling around" and "the truck is totally safe to drive". This seemed like wonderful news so he brought the truck home.
As time went by, the noise became increasingly worse so Scott took the truck back a 2nd & 3rd time only to have the mechanic tell him the noise was the lift kit & the truck is totally safe to drive. Scott became very alarmed at the noise the truck made February 14 & decided to take the truck to a different mechanic. What he found out was so upsetting and appalling that we could not believe one human being would do that to another. Turns out, the truck is UNDRIVABLE & DANGEROUS! The mechanic showed Scott where the steering column is hanging on by a thread, the transfer case is falling out & the ball joints are bad. That is damage that CAL's mechanics should have discovered when they inspected it before placing it on the lot.
We immediately took the truck to CAL the 14th & was told it would be fixed by the 18th. However, the 18th came & we were told there was nothing to fix & to come pick it up. Scott tried talking to Charles & was told CAL WILL NOT fix anything because it is his fault for off-roading, which is far from true. I called CAL to try reasoning with Gary, CAL's sales manager only to be told "Sir, your son is happy with the truck, it's you who has a problem". It is OUR MONEY!!
We are fed up. CAL promised the truck was safe for our son to drive. CAL promised they would fix any problems or issues found during the 1st 30 days. CAL flat out REFUSES to honor their promise.
Their mechanic looked at the truck THREE times & said it did not have a problem-- THREE TIMES!! it could have resulted in KILLING our son!!!
Unfortunately, we JUST found out that the Air Force Base FORBIDS Airmen to buy from CAL due to their unfair and deceptive practices. Sure wish we could have found out sooner. This company is BAD NEWS. PEOPLE BEWARE!!
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