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Consumer Auto Liquidators - Airway Heights

10828 West Sunset Highway, Airway Heights, Washington 99001
Sales: (509) 927-2233

Makes: Used Car Dealer
 
Good
73% Recommend

Overall Rating 4.0

20 Lifetime Reviews

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Consumer Auto Liquidators - Airway Heights
20 Lifetime Reviews
Consumer Auto Liquidators - Airway Heights Info
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20 Dealership Reviews
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alxwrx
11/19/2014
Reason For Visit
Sales (Used)

"STAY AWAY! Worst Experience and Customer Service Ever! "

STAY AWAY FROM THIS PLACE AT ALL COST!!! I don't normally post reviews, especially this long, but I feel it really needs to be shared. If you're thinking about buying a vehicle from Consumer Auto Liquidators, I STRONGLY suggest you read the entire review. Now, for my xxx of an experience with CAL, here is my story: My interest in buying a vehicle from CAL first started when I was searching the internet and found a truck I was interested in. I called CAL and spoke to Kelly and asked if she could give me the price of the truck (this should have been a red flag to begin with, since they don't advertise their pricing online). Kelly gave me the price and she offered to have me come down there and take a look at the truck. Later that day I went down to CAL and the first person that approach me was Kelly. When I got there I had actually noticed a different truck that I was interested in and asked her how much it was. She said "well what is your price range" and I replied “about $300/month”. Not even knowing how much of a down payment I had or any knowledge of a trade in or anything else, right away she replied "Well, your looking in the wrong place". I said "OK, so how much is it?" . At this point she starts pulling out the truck and gets me ready to test drive it, still without knowing the price of it. So I say screw it, go for a drive, come back and I ask again "so, what is the price?”. She goes to her office and comes back with a $24,000 price tag. She then starts asking me about loan information, pulls out her laptop and starts taking down my information to see what kind of "deal" we can make. At that point, I stopped her and said I wasn't going to give her any of my personal information because we hadn't even made a deal, yet she was already trying to get my SSN. She brings her manager over, I tell him the deal and mention that I am at lunch and that I want to see what they can do for me. The manager says, how about you come back after work and see what kind of deal we can get you. I say OK, and take off. Later that day, I come back after work, this is around 4:30 PM. Approach Kelly again, and she brings over her manager. By the way, the experience with Kelly wasn't all that bad, it went from OK (with Kelly), then from bad to worse, then extremely worse once I started talking to their so called "managers" and their finance guy. So long story short we make a deal at $21,500, shake hands, sign the paper he had written $21,500 on. The manager then goes into his office with the rest of their "Managers". At this point, I'm patiently waiting for about 20-30 minutes. Kelly has me call my insurance company to add the vehicle. The manager then comes back and tells me he can't make the deal because they forgot to include the price of the Lift Kit and Wheels. I said " That's not my fault, you deal with it”.He goes back into his office to call his Boss, comes back out and says his boss won't let him sell it at that price. I say once again "that's not my problem. you shook hands and made a deal, so you fix it". He then replies and says "Well I guess we're going to have to find you another truck". Another one of the sales guys (Mack) ask Kelly what is going on, he finds out that the other manager screwed up, and mentions to me "not to worry, were going to make it right, its not your fault". Mack goes in the office with the other managers, comes back a and tries to make me a different deal, I said "No, we agreed on a price", he says let me see what I can do and comes back with a different offer. He mentions to me that $24,200 is the lowest they can go and that they are not making any money at that price. He also mentions to me that he is going to include a 4 year warranty for their "mistake". I say "OK, you include the warranty and a tank of gas and we'll have a deal". He shakes my hand and we make the deal. Keep in mind, Mack wasn't the original manager that tried to make a deal with me. Supposedly the first manager went off and cried somewhere because he had gotten chewed out by his boss (which I think was just a lie. The crying part I just made up because he looked like he had gotten reamed, probably just faking it though). So, by about 9:30pm (YEAH! 9:30 PM! I've been there for 5 hours now dealing with the BS!), I finally get called in to the finance guys office, Ethan (which later I found out it's the owners son). And let me tell he is just so F'N happy to be there (Sarcasm). He was probably the biggest xxxx I've ever had to deal with. He starts going over the paperwork with me and I come across the section where they have added the premium to my total loan for the warranty. I ask what this is and mentioned to him that they were going to include that at their cost as part of their mistake. Ethan looks at me like I'm a F'N idiot and tells me that's not part of the deal and that it's an additional charge. I request to speak to Mack. I ask Mack what this is all about and he pretty much tells me a whole different story and tells me that he said they were giving it to me at “Their cost”(Total BS). At this point, I am just so frustrated, tired and it's past 10 PM! I finally say "F" it, because I'm tired of dealing with these guys, sign the papers (knowing I can cancel the warranty at any time) and take off with the new truck. The next day, I had to bring the truck back because there was a gas leak that they offered to fix, because I noticed it prior to making the deal. Truck stays at the shop overnight, I come back the next day to pick up the truck, Mack hands me the keys and I mention to Mack "How about that full tank of gas?" He then replies and says "I didn't say a full tank, I can probably get you some gas". I reply and say "that's not the deal we made." So he takes my keys, drives my truck to the back and sits in my truck for about 15 minutes chatting with some guy. 45 minutes later I'm still waiting for my truck and I find out that the gas they were putting in was spilling out. Supposedly they forgot to connect the hose, GO FIGURE! Mac takes off in my truck (who knows where), and comes back another 45 minutes later. They finally get my truck back, I get in my truck and what do you know? I only have a 1/2 tank full. I don't even bother to go and argue with them any more and take off. So... Two months later, I call AUL (The warranty company) to cancel my coverage. They mentioned to me that I cannot cancel it and need to contact CAL to cancel it. So, I call CAL and I get transferred to Ethan (The finance guy). Ethan mentions to me that I need to sign a form and that I would need to come down there. I ask if he can fax it to me and he says "no, we need to get your mileage off the vehicle". Later that day I drive down to CAL, talk to Ethan, and he tries to convince me to keep the warranty. I refused, he pulls out a form that is barely legible (luckily, I knew what I was signing because I found the form online prior to driving down to CAL). I ask him if he needs to get my mileage off the truck, he looks at me confused and I reply "Isn't that why you had my drive down here?". After the form had been signed I request a copy and hes says that they will send me one. I reply "cant you just get me a copy of that now?". So with his girly attitude he finally makes a copy and hands it to me. The next day I call AUL to see if they had received my cancellation form and sure enough they done have the form yet. I call CAL back, ask for Ethan, stay on hold for 10 minutes, guy comes back online and tells me Ethan is not available. I request a call back and hours later I never hear from Ethan. I call CAL again, and finally I get Ethan on the phone. I tell him that I called AUL and that they hadn't received my form and if he had faxed it. He says " No, it will be sent though" and i ask if he could please send it as I want it taken care of right away. He replies and says "That it's sent upstairs and someone will get to it and that it normally takes a week to process". I then ask if I could speak to someone upstairs to see if they can send it. He says " No, we will get it sent". I mean really??? How hard is it to send a fax!? So, at this point I remember I had asked him for a copy and I tell him "You know what? I actually have a copy, I will just send it myself!". He then makes the smart xx comment, "You do what you want" and hangs up. Really!? Worst Customer service experience ever! This pretty much concludes my whole experience with CAL. They are not anyone you want to purchase a vehicle from, PERIOD. From the way they handle the transactions to their very very poor customer service, it is by far the worst place I have ever dealt with. If you read this and have already purchase a vehicle from CAL and have had a similar experience, I suggest you share your experience with everyone else and hope that we can save the general public the trouble. If you are looking to purchase a vehicle from CAL, I hope you read this and stay away from this place. No matter how much you like the vehicle, go somewhere else. I can guarantee you will find another vehicle and you'll be very happy you stayed away from this place. Good luck!

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I Recommend This Dealer: No

Employees dealt with

Multiple

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1
Anitamarie
9/03/2014
Reason For Visit
Sales (New)

"I love Mack! "

Mack is amazing! I've been shopping around for a new vehicle for three months & he is honestly the first car sales men that I didn't find annoying ! Most dealerships have people following you around and pressuring you to buy something because all they care about is numbers....not Mack ?? he was honest with any questions I asked & made me feel SO comfortable!! I almost wish he came with my pickup! His customer service was outstanding & I truly believe he is one of Cals best. I definitly recommend him to anyone buying a new car, pickup, anything!! & I love his beard!!!

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I Recommend This Dealer: Yes

Employees dealt with

Mack

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1
Dylanchase343
8/28/2014
Reason For Visit
Sales (Used)

"Customer service done right!"

Great people, very friendly and not pushy like normal dealerships! Would totally buy another rig from you guys! I got a great truck and a very fare price!

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I Recommend This Dealer: Yes

Employees dealt with

Eric, jr, sr.

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1
MikeFLHR
6/21/2014
Reason For Visit
Sales (Used)

"Positive and Welcoming Dealership"

Prior to visiting C.A.L. I had a poor experience with another car dealer. So I was apprehensive when I started shopping again. After 2 mins here I felt welcomed. I worked with Josh and Eric and they both treated me like a king. I got the truck I really wanted! Even after the sale when I had some issues with the truck, CAL stepped up and did the right thing and fixed my truck at no cost to me.

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I Recommend This Dealer: Yes

Employees dealt with

Josh, Eric

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1
MysteryShopper2014
6/01/2014
Reason For Visit
Sales (Used)

"Better than most! My first choice!"

I have dealt with plenty of Car Dealerships in my time, and have come to the conclusion that customer service, and honesty are probably the most important thing when selling cars. CAL seems to follow this. I have to say it's been a couple of months now since we got our car. CAL has called us a few times since we purchased it to see how things are going. This is a very positive thing to do for your customers! I am all about customer service, so I am critical when it comes to the amount of care your provide your customers. We worked with Chris & George the IV. They were both helpful, and informative when choosing our car. I would say in a few years, I will most likely choose CAL first when looking to purchase a truck!

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I Recommend This Dealer: Yes

Employees dealt with

George IV & Chris

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1
calsucks
4/21/2014
Reason For Visit
Sales (Used)

"SCAM ARTIST"

These guys are unbelievable. Their website doesn't post prices for vehicles. That should have been my first red flag. When you try to request a quote by email they tell you to call them. They will try to put you into any vehicle to make a sell. They don't care what your financial situation is. Just thought I would let you guys know about this place. It is obvious the last 4 or 5 comments about this place comes from people that work there. Nobody in their right mind would score them a 5.

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I Recommend This Dealer: No

Employees dealt with

THey are all idiots

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3
dianerobinson0088
11/01/2013
Reason For Visit
Sales (Used)

"I had an excellent with experience with CAL. Tony and..."

I had an excellent with experience with CAL. Tony and Robert treated me very well, they were honest and gave me a great deal on a 2012 Ford Fusion! I recommend Tony as a salesperson and their vendor Dayle was also very helpful. Highly recommend this dealer. I am single lady, and I felt like I got a good deal. If you're a single woman you can feel comfortable shopping here.

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I Recommend This Dealer: Yes

Employees dealt with

Tony Vandebogart and Robert Gregory

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1
aloechamise7
10/08/2013
Reason For Visit
Sales (Used)

"I found the vehicle I've been looking for (2008..."

I found the vehicle I've been looking for (2008 Toyota Rav4) online and George went out of his way to make sure I had the information I needed to make a knowledgeable decision. I was coming in from out of town and George and his associates stayed at the dealership late to accommodate my needs. Excellent people and customer service made this purchase enjoyable experience. I highly recommend purchasing a vehicle from George at CAL. Thank you!

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I Recommend This Dealer: Yes

Employees dealt with

George Lawrence IV

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1
PlanetMoktar13
10/07/2013
Reason For Visit
Sales (Used)

"Showed up to the dealership with two different cars in..."

Showed up to the dealership with two different cars in mind. (2006 AND 2009 Lexus IS250) We were taken care of as soon as we got there. No need to wait, no hassles. George was knowledgeable on both vehicles and presented us the 2006 first, then the 2009. We were able to test drive both vehicles with no problems whatsoever. Great employee attitude on the lot. I'm a first-time car buyer at this level. George was understanding and worked with me as far as credit and financing. No stalling or hesitating. I asked for a reduction on the price of the vehicle which George was able to reduce. (Not a hefty reduction, but the price did go down) George was very empathic and worked with us to ensure the monthly payment wasn't too robust. He didn't try to oversell to us and did not push us to purchase the more expensive 2009. (Although the 2009 cost more, it's value was unparalleled.) He was looking out for our budget and wanted to ensure we didn't feel pressured. I came to the lot looking for a powerful, sleek, performance vehicle that HAD to be All Wheel Drive due to where I live. I got a great deal on a masterwork vehicle, 2006 Lexus, and was out of the lot with a smile on my face. If you want a good deal and you know what you need, go the CAL. If you don't know what you want, they'll help you find what suits your needs. Like many car dealerships, knowing which questions to ask will lead you to the answers you deserve. I asked George where specific costs for the vehicle were being generated and he provided honest answers to all those questions as well as providing a Carfax. I originally wanted a Subaru AWD but was fortunate enough to find George and the Lexus on the lot. I paid around the same amount of money I had planned....BUT I ended up with WAY MORE than I had expected. Amazing vehicle! George Lawrence is a solid salesmen. Go to him if you need a vehicle. 4 Thumbs up. (Including my woman's two thumbs because she's amazed at this car as well!) Moktar

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I Recommend This Dealer: Yes

Employees dealt with

George Lawrence

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1
vdubber67
10/06/2013
Reason For Visit
Sales (Used)

"Seriously hands down best experience ever great staff and..."

Seriously hands down best experience ever great staff and finance team worked with me the whole way! Would definately buy from them again. Thank u again guysgreat work!

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I Recommend This Dealer: Yes

Employees dealt with

everyone!

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