Continental Toyota

Above and beyond! I have a lot of other Toyota dealerships closer to me, but I always return to Toyota Continental in Hodgekins. We just bought a second car in 2 years I have a lot of other Toyota dealerships closer to me, but I always return to Toyota Continental in Hodgekins. We just bought a second car in 2 years because of the amazing customer service. They make the transactions as smooth as possible, and do their best to work with you in any and all situations until you are satisfied. Shout to Jerry S., Mark D. And Joe M.! More

Amazing service every time!! Bill and the service department provide quality service every time. They are honest in their assessment of what is needed, and proficient in complet Bill and the service department provide quality service every time. They are honest in their assessment of what is needed, and proficient in completing any service necessary. Bill takes the time to explain the necessary services and gives other recommendations and appropriate time frames for those recommendations. While continental Toyota service department can be a busy place, all personnel have positive attitudes and are very friendly at all times. More

Horrible experience I went in because I had a recall on my vehicle. They told me it was a 2 day job and it was in the shop for 2 weeks. They had my vehicle too long just I went in because I had a recall on my vehicle. They told me it was a 2 day job and it was in the shop for 2 weeks. They had my vehicle too long just for a recall. Never going back there again. They lost a long time customer and I'm most definitely telling my friends and family to not go to that dealership More

Buying new car Sales person was great helping me with my buying experience. I spoke to other sales person they just asumen I was not buying anything. Great job Jenny Sales person was great helping me with my buying experience. I spoke to other sales person they just asumen I was not buying anything. Great job Jenny Gross More

Very attentive and answered every question thoroughly Had a great experience! Very polite and patient. No added pressure to complete purchase, soft spoken, and genuinely interested in specifics with what Had a great experience! Very polite and patient. No added pressure to complete purchase, soft spoken, and genuinely interested in specifics with what I was looking for. More

10,000 mile warranty service. The Appt. process was easy to make on line. The service intake was well organized and everything was done in a timely professional manner. my Highland The Appt. process was easy to make on line. The service intake was well organized and everything was done in a timely professional manner. my Highlander was washed and ready to go in 1hr. More

Poor Customer Service, Terrible Staff in Service Department Needed an oil change for my car, and received a coupon in the mail for one from the dealership (I bought the car from them originally). I knew they wo Needed an oil change for my car, and received a coupon in the mail for one from the dealership (I bought the car from them originally). I knew they would be busy on a Saturday so I called ahead and scheduled an appointment for 2:45 pm (The only appointment slot left according to the girl on the phone). I dropped off my car at 2:30 expecting a quick turnover since I had an appointment and only a handful of other cars were there. After sitting in the waiting room for 1hr 20mins I went back out to the garage to see if my car was ready and someone forgot to come to get me. My car was there, washed and looked ready to go. When I asked a staff member if it was done, they told me it hasn't been touched yet. I told him, this was not possible since I had an appointment and had already been there close to 1.5hrs. He then told me, the appointment does not necessarily put me in line for service, but only guarantees that I will receive service that day. If this was true, then why would I wait until 2:45 pm to bring my car in??? I was furious and asked for my car to be worked on, and the response I received was "Sorry sir, I do not work on cars". The service department of this dealership is full of high school graduates that can't seem to get out of their mom's house and for good reason. None of them are polite or actually care about the service you receive, they all are just waiting for their shift to end and hoping you do not bother them so they can continue to listen to music with one earbud in. Needless to say, I will not be purchasing any more cars from here or bringing my car in for service. This dealership has really gone downhill with no signs of improving. More

Oil Change Had to wait a while had no appointment but not any longer then expected. Service person I dealt with was friendly answered my questions so everythin Had to wait a while had no appointment but not any longer then expected. Service person I dealt with was friendly answered my questions so everything good. More

Great and timely service I had an appointment for an oil change today and was in and out (with tire rotation!!) in under an hour. GREAT SERVICE. I found the folks there read I had an appointment for an oil change today and was in and out (with tire rotation!!) in under an hour. GREAT SERVICE. I found the folks there ready to help and answer questions, advise where needed (tire rotation), and prompt in delivering my car. More

Jolanta Zaveckiene Continental Toyota bought a car. Diler Gerard Skeberdis helped me. This person knows his work well. I always ask for help if I don't know something. I Continental Toyota bought a car. Diler Gerard Skeberdis helped me. This person knows his work well. I always ask for help if I don't know something. It always helps with pleasure. I would recommend friends to contact Gerard Skeberd. More