Continental Toyota

I had been thinking of a new car for a few months (I have been driving a 2003 RAV4 with 86,000 miles), considering a new RAV4 or a Hyundai Tucson. After test driving a Tucson, I decided that if I was going t been driving a 2003 RAV4 with 86,000 miles), considering a new RAV4 or a Hyundai Tucson. After test driving a Tucson, I decided that if I was going to buy my first new car, it would be a new RAV. After receiving an online quote, we went in to see the 2010 RAV4. Unfortunately, the one we wanted to see was buried in the recent snowstorm, so Michael H. showed us a comparable car. He walked us through it, let us test drive it, and told us to contact him when we wanted to see the one we wanted to see so they could dig it out. About a week later, we went in to see it. Michael wasn't in, but Lee showed us the car. I wasn't intending on buying that day, but we loved the car so we started talking price. After speaking with Lee and Joe, the sales manager, we could not come to agreement on a price. Their price was fair, but it wasn't what I wanted to pay. We left with no problems. As we thought about it more, we decided that we could pay the price they wanted (and the 0% for 60 months was too hard to pass up), so we went back. The car had been sold, but Michael said they could order another one, exactly like the one we looked at before. So we went for it! We got the fair price they had offered before, and more importantly, got what we wanted for our trade in. Two weeks later (which seemed like an eternity), I had my first new car. Michael was great and very patient with my endless emails and questions. We never felt pressured at any time in this process, from the initial email for information, through the financing department, it was a good experience. More

I just purchased a new 2010 Camry XLE from Ken and Bill and I couldn't be happier. They were both extremely professional, friendly and absolutely wonderful to deal with. Top notch customer service. I drove and I couldn't be happier. They were both extremely professional, friendly and absolutely wonderful to deal with. Top notch customer service. I drove 470 miles (round trip) to purchase this car from them and would go there again in a heart-beat. You will not find a more knowledgable, friendly staff, eager to serve you. They gave me a FANTASTIC price on the Camry and even sold it to me for a lower price than they quoted me. How many dealerships would do that? They thanked me numerous times to drive that far to buy from them. I highly recommend this dealership. Their price beat Thomas Toyota of Joliet, IL by over $1000.00. I am a customer service specialist since my expertise in customer service and satisfaction then you know if I rate them #1, they are truely #1. Thanks for making my first time NEW car purchase a memorable and fabulous experience. More

They have a horrible customer service. I've set an appointment with them to see and buy the used car, they said that the car is available. After I came they said that car is sold. Manager could say on appointment with them to see and buy the used car, they said that the car is available. After I came they said that car is sold. Manager could say only "I'm sorry". Don't waste your time going there. More

I went into Toyota Continental to purchase a new vehicle. I had not purchased a vehicle since 1994. Mr. D. Pecko made this experince pain free. The service I recieved was great! I believe that when you treat I had not purchased a vehicle since 1994. Mr. D. Pecko made this experince pain free. The service I recieved was great! I believe that when you treat your customers with care that your business will surely have success. I had been to other toyota dealers and none had compared to Toyota Continental I will refer all my family and friends and will rest assure that they will be taken care of as well as I. Thanks Keep up the great work! More

I drove out to Continental Toyota on 9/3/2009 to purchase a 2008 Corolla I saw online. When I saw the car, I realized that the color (white) was not for me. My salesperson Mickey was understanding and did no a 2008 Corolla I saw online. When I saw the car, I realized that the color (white) was not for me. My salesperson Mickey was understanding and did not try to pressure me to buy this car. There was no "what if I can save you a little, would you buy it" or any other crap like that. Instead he showed me a brand new 2010 Corolla in red, told me all the improvements they made in the 2009 model year, and that there was 0% financing on the 2010. He was very knowledgable, gave me a great price (even though it was the only Corolla in stock), and truly seemed to want my business. All of the people in the dealership seemed friendly...many came to say hello and asked if I was being helped out. The salesmanager (Joe)did not hide from me, he introduced himself right away, and then he must have ok'd the price I wanted which was fair. I know the dealership is in business to make money, but I received a nice discount, and was very happy! I will drive 24 miles to bring back my Corolla for service even though there are 3 or 4 dealerships closer! The store is brand new and is beautiful. I HIGHLY recommend this dealership...call and ask for Mickey, he's the best! More

I am shopping for a new car with several makes and models in mind. After talking with Antoinette, Continental is one of three dealerships I am considering because she was extremely knowledgeable of cars and in mind. After talking with Antoinette, Continental is one of three dealerships I am considering because she was extremely knowledgeable of cars and even explained some aspects of financing that was good news to me! Her friendly personality and honest answers sold me, so if I do decide on a Toyota, I will definitely buy from Continental. More

I highly recommend Continental Toyota Scion of Countryside, Illinois because efficiency, professionalism, and customer service are their highest priorities. I have visited the dealership on severa Countryside, Illinois because efficiency, professionalism, and customer service are their highest priorities. I have visited the dealership on several occasions with my 2008 Toyota Corolla LE and have had all positive experiences. Each time I drove right up to the service doors (without an appointment) and a customer service representative was there to meet me immediately. A service ticket was written up, an estimated waiting time given, and when the work was completed I was greeted in the waiting room by a service rep and escorted to the cashier. The work is fast, efficient, and they manage to treat all their customers this way in spite of being very, very busy. The waiting room is large and comfortable with a lounge and TV, magazine and newspaper rack, complimentary coffee and ice cold bottled water, and warm freshly baked cookies. The facilities are extremely clean and welcoming. All of the scheduled maintainence work I have had done there has been completely satisfactory. Every thing is explained to me and my vehicle is checked out thoroughly. They keep up with scheduled maintainence, plus they are very diligent in checking the vehicle for other issues. It is an outstanding dealership, dedicated to keeping your vehicle running for years and years and miles and miles. I'm 58 and have had numerous experinces with dealerships through the years, and I can honestly say Continental Toyota is the very best on every level among them all...bar none. The sales staff and other employees are friendly and extremely professional and knowledgable They will be moving to a larger, brand new facility close by on La Grange Road in mid-July 2009 and you can bet the same customer service and quality work they offer at the old location will be there only on a grander scale. I would never go to another dealership for service or for new car sales. In fact, my wife will be in the market for a new car this year and the only place she will want to go is Continental Toyota of Countryside. I'm a first-time Toyota owner, and so glad that I am, and so glad I discovered this dealership. It is truly distinctive, and sets the bar for quality sales, service, and customer satisfaction. More

Contacted a number of dealers in Western Suburbs of Chicago and asked for quote for a new Camry. Where I received a few e-quotes from a handful of dealers, Continental was the one that followed throug Chicago and asked for quote for a new Camry. Where I received a few e-quotes from a handful of dealers, Continental was the one that followed through with phone call and emails, but not in a pushy manner. When I contacted them for more specific information, they were appreciative of my busy schedule and made themselves available at any time of day or night. When I finally had the opportunity to visit their showroom, I found it very bright and everyone very professional. The negotation phase was non-stressful and I believe I ended up with a very competitive price. Continental followed up with me a few days later, and a few weeks later, to ensure that I was still pleased with my vehicle. More

This dealership is notorious for ripping people off and lying to them. Do not buy a toyota at all. I learned the hard way. My toyota 2005 corolla at 50,000 miles had a bad ecm (electroni control module) lying to them. Do not buy a toyota at all. I learned the hard way. My toyota 2005 corolla at 50,000 miles had a bad ecm (electroni control module) which is basically the computer that controls the whole car and a bad fuel injector. I asked for the bad parts and they said they didn't have them. They refused to give me my bad parts. They told me this was all from a bad tank of gas cuz the smell of the gas was weak. I put in Shell gas all the time. I put in a higher octane gas all the time. I do not believe these liars for a minute. I called Toyota and even met with their factory respresentative which was a complete witch. Her name is Jennifer Hoffman. She makes nothing but excuses. If you try to reason with her she just says we are not paying for it period. My car was 1100.00 to fix. Also the service rep John is a jerk. And the Service Manager Roy is full of crap. I learned do not buy a toyota. They are made very cheap and you have no recourse if something goes wrong. The dealership tells you oh well and Toyota corporation says it's all up to the dealership. I will go back to American made cars for now on. Foreign made cars used to be good, but now they are just made with cheap parts that go bad. Again I am warning everyone do not buy or deal with Continental Toyota. More

On December 19th, 2008, my mother was in a severe accident in her brand new 2008 Toyota Camry XLE. She was hit head on by a drunk driver. The car was totalled with only 4,026 miles on it, but held accident in her brand new 2008 Toyota Camry XLE. She was hit head on by a drunk driver. The car was totalled with only 4,026 miles on it, but held up amazingly, preventing any injuries to my mother. When I contacted Continental to advise them of the situation, not only did they express great concern for my mother, they went above and beyond to make sure she was well taken care of beginnig to end to get her a replacement Camry and made sure she was satisfied every step of the way. Not only was she pleased with the service she received the first time around, but even more please with the second. Based on the high marks she gave them, I will be bringing my future business to Continental Toyota as well. More