Conyers Nissan

Reason for Visit: Service

I recommend this dealer: No

My Review of Conyers Nissan:
I had my car in the services department about 3 months ago for a recall. My husband and I dropped the car off at 9:00 that morning. We were told that the car would be ready by noon. We arrived back around 3:00 p.m. to pick the car up and no one could find the car. We stood in the service area at least an hour and half waiting for them to locate the car. The service man that wrote the ticket up had gone to lunch and they swore to me that no one else could check us out. A young lady in the service department got in the van and rode around the parking lot trying to find my car and never found it. She then proceeded to call the service guy on the phone while he was still at lunch. After me complaining, they finally found my car. We were not offered anything for our wasted time (no coupon for a free or discounted oil change or anything). They just acted like this was the way they do business everyday.

#2 complaint - I had my car towed to the dealership yesterday around 11:30 a.m. First of all I called the service department, told them what my problem was and informed them that the wrecker would be bringing the car. The service guy got all the information from me (VIN number, name, etc.) He promised to call me when they found out what was wrong with it. I left my home phone number but realized that we would be away from home and called back and gave my husband's cell number as a contact number. At 3:00 p.m. my husband got a call from them saying that they could not find my car and the wrecker had not dropped it off there. I know that this could not have been true because someone had to sign for it. My husband got 5 calls from different people at the service department regarding my car. The last call came at about 3:15 saying that they had found it, ran a diagnostic, and I needed 4 spark plugs at a cost of $250. Needless to say, they also came up with another $3000 worth of work that needed to be done.
My husband bought plugs, paid for the diagnostic and refused to have the other work done. I will never take my car back there for any service whatsoever. They are a rip off.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Conyers Nissan:
My wife took her new Maxima in for the routine 30,000 mile service. I called to check on the vehicle and found that the service department had the cost up to $800. Apparently they routinely add a bunch of "dealer recommended" items to the factory maintenance schedule; about $400 worth. We were not asked if we wanted these added to the factory-recommended maintenance schedule. They were just added.

These items are not on the factory maintenance schedule and appear to add a great deal to the A.D.P.M. (Additional Dealer Profit Margin). The next closest Nissan Dealer charges a flat rate of $395.00 for the factory service.

I would not use them for any maintenance if at all possible. Their approach is unethical at best and dishonest at worst.

How many people a day do they do this to and how many people fall for it and pay hundreds extra for unneeded service?

Better to use a dealer who gives you a flat-rate for the service, does the required service without padding and has an ethical approach to customers.

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