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Coon Rapids Chrysler Dodge Jeep Ram - Service Center
Coon Rapids, MN
24 Reviews
24 Reviews of Coon Rapids Chrysler Dodge Jeep Ram - Service Center
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March 05, 2024
Has the worst service department ever. They don’t return phone calls. They have had my jeep a month now, little to no communication. The manager Brian is a joke, hides in his office becaus They don’t return phone calls. They have had my jeep a month now, little to no communication. The manager Brian is a joke, hides in his office because he does not want to deal with customers. Will never buy another vehicle from them again or recommend them to anyone. More
by sn
Employees Worked With
Other Employees :
Brian manager of service, Tim Royle
Helpful August 18, 2023
Chrysler dealer in Coon Rapids, MinnesotaOpen OVERVIEW VEHICLES SERVICES REVIEWS PHOTOS BY OWNER ABOUT Reviews from the web Facebook 3.9/5 293 votes DealerRater 4.6 MinnesotaOpen OVERVIEW VEHICLES SERVICES REVIEWS PHOTOS BY OWNER ABOUT Reviews from the web Facebook 3.9/5 293 votes DealerRater 4.6/5 635 reviews Autotrader 4.4/5 2,431 reviews Google review summary 5 4 3 2 1 4.4 (2,128) Reviews All truck106 finance84 pressure35 test drive32 +6 Sort by Most relevant Newest Highest Lowest Bill Healy Local Guide·50 reviews 2 weeks ago NEW Update: 2 and 1/2 months since I wrote my review and have not heard anything from this business!! … More Jennifer Courtney 1 review·2 photos a month ago I have been purchasing vehicles for 32 years and have never had the excellent level of customer service that I received buying my Jeep Grand Cherokee. I felt no pressure to buy. Scott Burns and Chris Knight answered all my questions. … More Photo 1 in review by Jennifer Courtney Photo 2 in review by Jennifer Courtney Coon Rapids Chrysler Dodge Jeep Ram (Owner) a month ago Hello Jennifer, We are delighted to know that you had a superb encounter with our team. Thank you so much for typing up this high endorsement for Coon Rapids Chrysler Dodge Jeep Ram online here on Google. Thanks for being a valued customer. Sammi Rouw 6 reviews·1 photo a week ago NEW I had the best experience ever with the most friendly people. Jake was thorough and listened to everything I said I was looking for and had a very comforting demeanor. Michael was a rockstar with financing while also being extremely … More Photo 1 in review by Sammi Rouw Coon Rapids Chrysler Dodge Jeep Ram (Owner) a week ago Thank you for this glowing review! We are pleased you had a top-notch experience with our team at Coon Rapids Chrysler Dodge Jeep Ram. Have a wonderful day. Lindsay Mattei 3 reviews a week ago NEW I had a great experience! My salesman didn’t pressure me at all and let me spend the time with the vehicle that I needed to have in order to make a buying decision. I will add that the dealership itself is also very clean and very pretty. … More Coon Rapids Chrysler Dodge Jeep Ram (Owner) a week ago Hi Lindsay Mattei . Each and every day the staff of Coon Rapids Chrysler Dodge Jeep Ram strives to be excellent. Stellar ratings like yours are always our goal. Luke Evens 2 reviews·1 photo a month ago We ordered a custom Chrysler Pacifica and had a great experience. We worked with Mike Hannan who was great. Informative but not pushy at all. Sales manager was also very accommodating and easy to work with. Overall happy with the experience and the car! Photo 1 in review by Luke Evens Coon Rapids Chrysler Dodge Jeep Ram (Owner) a month ago It brings us joy, Luke, to receive your five-star rating. We'll be sure to let everyone here at Coon Rapids Chrysler Dodge Jeep Ram know about their hard work. Alex Pomerleau 2 reviews·1 photo 4 months ago This was my second time buying through this dealership and I’ll continue to be back ! I went in knowing what I wanted and Chris greeted me and helped me every step of the way! He was very knowledgeable and never once did I feel “pushed” in … More Photo 1 in review by Alex Pomerleau Coon Rapids Chrysler Dodge Jeep Ram (Owner) 4 months ago We're so thrilled to receive your five-star rating and learn that you had a wonderful visit working with the Coon Rapids Chrysler Dodge Jeep Ram Team, Alex. If you need anything down the road, please let us know. Rick Volavka 26 reviews·17 photos a month ago After several trips to different dealerships over a week looking at new vehicles... what a refreshing change it was to work with someone like Ken Dube. His experience and wisdom (that means he's old 😀) shown thru and made all the difference … More Photo 1 in review by Rick Volavka Coon Rapids Chrysler Dodge Jeep Ram (Owner) a month ago Hello Rick, Coon Rapids Chrysler Dodge Jeep Ram is happy to earn this rating because you had such a warm encounter with our staff. Thank you for taking the time to leave us a review. Have a great day! Joe Meuwissen 4 reviews·2 photos 5 months ago Chris Knight c More
by Bill
February 15, 2022
Will not return to this dealership for service because of poor customer service and unskilled mechanics. Brought my car in because of an antifreeze leak. The mechanic noted that the antifreeze was low but poor customer service and unskilled mechanics. Brought my car in because of an antifreeze leak. The mechanic noted that the antifreeze was low but was unable to find the issue. Turned out that the mechanic did very limited diagnostic tests to locate the issue. The advisor told me nothing was wrong with the car. Took my car to another dealership that provided great customer service and had highly experience and highly trained mechanics. The antifreeze leak was a result of leaky heads. The car was fixed and runs great. More
by Duane H.
Employees Worked With
Dan (Serice Advisor) and the service manager
June 09, 2020
Coon Rapids Chrysler Service department is totally incompent, lazy, and liars. Incompent mechanics and worthless mgmt. Go elsewhere and dont get cheated. I brought my car in three times for coolant incompent, lazy, and liars. Incompent mechanics and worthless mgmt. Go elsewhere and dont get cheated. I brought my car in three times for coolant leak and they wanted almost $800 to replace a perfectly good water pump. Mechanics too lazy to identify real issue and mgmt to dumb to admit it. More
by mwnskn
Employees Worked With
Steve Service Mgr and mechanics
March 04, 2020
I recently purchased a new truck from Chrysler Jeep Dodge Coon Rapids . Unfortunately the track light strip on the back of my Durango had a loose seal so it was filling up with water. Someone (not my sales p Coon Rapids . Unfortunately the track light strip on the back of my Durango had a loose seal so it was filling up with water. Someone (not my sales person Ben) ordered the part I believe from accessories and they informed me I'd be notified once the part was in. Over a week later, I called them for a status update. The first guy told me, Its been here for a week and they left a message. I have been waiting for this call and assured him I didn't receive anything. I let him know I've been stopped twice by the police because of the water it appears the light is out. The first guy was very nice, he apologized and transferred me to service. Craig Alhstrand answers, I explained my situation. He asks me if I could come in in two days. I asked him if he had anything today as I've been stopped twice already. He says "when can you get here then?" I told him 30 mins. He said "see you when you get here" and hangs up. I pull in at the service door, a gentleman greets me asking what he can do for me. Craig, comes over quickly and apparently wants to give me a piece if his mind. He says to me, "who ordered your part because on the phone you said they ordered it but I dont see it was ordered" I told him the guy that transferred me said it was in and had been in for a week or more. He was pissed and told me with a very nasty tone that he cant see it on his end but told me to go sit in the waiting area and he will need at least an hour. First of all, Im sorry that im inconveniencing Craig and he doesn't enjoy his job. But he definitely needs a lesson on customer service. He made me feel terrible as if I had done something wrong. If I have to deal with Craid Alhstrand I would never come back to service. Very disappointed and embarrassed! More
by BRIANNA WILLIAMS
Employees Worked With
Craig Alhstrand
August 13, 2019
Vehicle returned broken & incomplete I would recommend everyone to stay away from this dealership at all costs. Our Jeep was back 5 times here due to improperly being diagnosed or repaire I would recommend everyone to stay away from this dealership at all costs. Our Jeep was back 5 times here due to improperly being diagnosed or repaired correctly. The original concern was for a power steering wheel failure. It was originally fixed but not programmed which lead to 4 more come back instances for broken parts or harnesses not being installed correctly causing the airbag sensors to fail. While there for repairs the last time we visited, we were never called or updated for over a week. If you enjoy being left in the dark and lied to about your vehicles findings, look no further. The last visit resulted in being told our Jeep was damaged previously, and that "there was no way to tell there was damage without removing the headlights" followed by "there are parts missing behind your bumper" The photos speak for themselves. Not only was the headlight completely hacked together and shows very obvious modifications and non standard Jeep parts, but there were also clips and bolts missing from putting it back together. If you enjoy cracked bumpers and trim panels hanging off your car as you drive home after going here and then being told "this is how it was when it came in" this is a perfect dealership for you. I feel bad for everyone who visits this place. It's a disaster and an embarrassment to anyone who has to deal with the lack of respect and attention to detail when getting service work done. More
by Bryce M
Employees Worked With
Nick B, Service Manager
June 04, 2019
Prepaided Service package I had a oil change package and had one left. I was told that it had expired, prepaid! I explained that my car is stored foe 5 months out of the year a I had a oil change package and had one left. I was told that it had expired, prepaid! I explained that my car is stored foe 5 months out of the year and I was out of the state when it expired. I ask them to make an exception but was a firm NO! I will not go back for them for anything again. It would have been different if it was a coupon, but I had already prepaid for these oil changes services. More
by Saraj11850
Employees Worked With
Service department , Customer Service
April 22, 2019
Service Dept NOT trustworthy Do NOT trust this Dealer. I decided to have routine maintenance and so glad now they have a window to watch over the mechanics. If I wasn't watching Do NOT trust this Dealer. I decided to have routine maintenance and so glad now they have a window to watch over the mechanics. If I wasn't watching I would have been charged for work never done. What a scam? I feel after talking to the service adviser and Service Manager that they believed the mechanic over me. Plus I had to wait almost 2 hrs for all this BS to occur through their supposedly "Express" service. More
by cargirl
Employees Worked With
Customer Service
June 08, 2018
Consistently proving why NOT to shop here Yet another opportunity for Coon Rapids to prove why we all need to find another place to go for service, purchases. Unless you like to be treated as Yet another opportunity for Coon Rapids to prove why we all need to find another place to go for service, purchases. Unless you like to be treated as the filth on the floor of the dungeon, RUN, RUN FAST! They do not stand behind anything they sell. Collect the money and forget you!!!! More
by Dungeon dung in their eyes
Employees Worked With
James Richter Sr, service dept
May 08, 2018
Worst customer service ever Bought a new jeep wrangler, I have had this thing in for service more than I care to say. There Parts and Service department are the rudest people yo Bought a new jeep wrangler, I have had this thing in for service more than I care to say. There Parts and Service department are the rudest people you will ever deal with. They put you on hold forever, don't return phone calls. They are snippy on the phone and wont let you ask questions, In person they are even rude. I would have to say save yourself some time and find another dealer. They are a joke to deal with. More
by sn
Employees Worked With
Jerry, Steve
