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Coon Rapids Chrysler Dodge Jeep Ram - Service Center

Coon Rapids, MN

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25 Reviews

25 Reviews of Coon Rapids Chrysler Dodge Jeep Ram - Service Center

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May 24, 2024

I wish I could give them zero stars. This place is corrupt and dis organized. They do not stand behind their product and they take advantage of their customers. Do not trust them. I b More

by New truck 2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared Harvey
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Coon Rapids Chrysler Dodge Jeep Ram responded

Mike, We're sorry to hear about your experience and the inconvenience you faced, we do believe this was a miscommunication on our end. We'd like a chance to make things right. When you have a chance, please connect with our Service Manager, Nate Truesdell at NateTruesdell@lithia.com. Your feedback is appreciated and will address this matter internally.

March 05, 2024

Has the worst service department ever. They don’t return phone calls. They have had my jeep a month now, little to no communication. The manager Brian is a joke, hides in his office becaus More

by sn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared Harvey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Erickson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian manager of service, Tim Royle
Apr 02, 2024 -

Coon Rapids Chrysler Dodge Jeep Ram responded

We deeply apologize for the frustration and inconvenience you experienced during your recent service visit. We understand the importance of timely communication and efficient service, and we regret that we fell short of your expectations in this instance. Please know that we have taken your feedback seriously, and we want to assure you that the issues you encountered are not reflective of the standards we strive to uphold. When you have a moment, please reach out to our General Manager, Dan Olson, at DanielOlson@lithia.com or (763) 247-1463.

August 18, 2023

Chrysler dealer in Coon Rapids, MinnesotaOpen OVERVIEW VEHICLES SERVICES REVIEWS PHOTOS BY OWNER ABOUT Reviews from the web Facebook 3.9/5 293 votes DealerRater 4.6 More

by Bill
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared Harvey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raelee Neal
Aug 28, 2023 -

Coon Rapids Chrysler Dodge Jeep Ram responded

Hi Bill, We would like to learn more about your recent experience. Please reach out to us when it is convenient for you. Andrew Sawrey General Sales Manager ASawrey@caroueslmotor.com

February 15, 2022

Will not return to this dealership for service because of poor customer service and unskilled mechanics. Brought my car in because of an antifreeze leak. The mechanic noted that the antifreeze was low but More

by Duane H.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan (Serice Advisor) and the service manager
Feb 15, 2022 -

Coon Rapids Chrysler Dodge Jeep Ram responded

Duane, Thank you for taking the time to share your review. During your visit you wanted your thermostat to be replaced under warranty and our team explained to you the warranty process. You agreed to a pressure test and it passed, we also recommended a block test which you did authorize but picked up the car before we could do it. The test would have been able to help us find the problem. If you would like to discuss your review further with me, please contact me at your earliest convenience. Best, Steve Clark Service Director steve.clark@carouselmotor.com

June 09, 2020

Coon Rapids Chrysler Service department is totally incompent, lazy, and liars. Incompent mechanics and worthless mgmt. Go elsewhere and dont get cheated. I brought my car in three times for coolant More

by mwnskn
Recommend Dealer
No
Employees Worked With
Steve Service Mgr and mechanics
Jun 10, 2020 -

Coon Rapids Chrysler Dodge Jeep Ram responded

Hello, We take our customer feedback very seriously and would like the opportunity to address your concerns. Our offer to take a look at your vehicle again and show you what we found still stands. Please reach out to me at a time that is convenient for you. I look forward to hearing from you. Best, Steve Clark Service Director steve.clark@carouselmotor.com

March 04, 2020

I recently purchased a new truck from Chrysler Jeep Dodge Coon Rapids . Unfortunately the track light strip on the back of my Durango had a loose seal so it was filling up with water. Someone (not my sales p More

by BRIANNA WILLIAMS
Recommend Dealer
No
Employees Worked With
Craig Alhstrand
Mar 05, 2020 -

Coon Rapids Chrysler Dodge Jeep Ram responded

Hi Brianna, ​ I regret to learn about your disappointment regarding our customer service after your car purchase and any particular interaction that has left you with a negative impression. Your feedback is important to us and I would like to discuss this matter with you to better understand what happened. Please contact me at your earliest convenience. ​ ​Best, ​Kevin Devoy General Sales Manager kdevoy@carouselmotor.com

August 13, 2019

Vehicle returned broken & incomplete I would recommend everyone to stay away from this dealership at all costs. Our Jeep was back 5 times here due to improperly being diagnosed or repaire More

by Bryce M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick B, Service Manager
June 04, 2019

Prepaided Service package I had a oil change package and had one left. I was told that it had expired, prepaid! I explained that my car is stored foe 5 months out of the year a More

by Saraj11850
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department , Customer Service
Jun 04, 2019 -

Coon Rapids Chrysler Dodge Jeep Ram responded

Hello, Your satisfaction is very important to us and I am troubled to learn of your disappointment with any customer service that has left you with a negative impression. Rest assured I take your comments seriously and would like the chance to speak with you to better address your concerns. Will you please contact us when you are available? Thank you. Best, Nick Burch Service Manager Nick.burch@carouselmotor.com

April 22, 2019

Service Dept NOT trustworthy Do NOT trust this Dealer. I decided to have routine maintenance and so glad now they have a window to watch over the mechanics. If I wasn't watching More

by cargirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Customer Service
May 03, 2019 -

Coon Rapids Chrysler Dodge Jeep Ram responded

Hello, Your feedback is very troubling regarding your recent service visit and I would like to connect with you at your soonest convenience. Please reach out directly to me when you have a moment so we can further discuss your experience with our service team. Our customers are very important to us and I look forward to following up with you. Best regards, Nick Burch Service Manager Nick.burch@carouselmotor.com

June 08, 2018

Consistently proving why NOT to shop here Yet another opportunity for Coon Rapids to prove why we all need to find another place to go for service, purchases. Unless you like to be treated as More

by Dungeon dung in their eyes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James Richter Sr, service dept
1