Cortese Ford Lincoln

The sales person who worked with me was unfamiliar with the vehicle that he was trying to sell me - this should have been an obvious sign to me that competency would be called into question. The following the vehicle that he was trying to sell me - this should have been an obvious sign to me that competency would be called into question. The following day when I went to pick up my Jeep there was some confusion and I met with several different people who all tried to get me to purchase warranties that would cover parts my Jeep did not and would never have. After my ten minute drive home I realized that there were severe brake problems that would require me to take it back. This vehicle would not have passed inspection. Is that legal? Cortese then told me they would order the part and contact me. This they failed to do. There were many things that Cortese failed to do, and the problem does not just concern one member of the staff but I would say multiple members. My problem has been corrected after speaking to many people, including the owner, and I cannot say that I feel satisfied or that I would EVER purchase another vehicle or dare to reccomend them to anyone. My experience was one of frustration and confusion that the investment that I just made was a horrible one. More

Incredibly friendly environment. The salesperson worked hard to get us every rebate we could and streamlined the whole process. The salesman introduced us to the manager in the service department and set hard to get us every rebate we could and streamlined the whole process. The salesman introduced us to the manager in the service department and set us up for our first oil change. We drove away with a full tank of gas! More

I have a Jeep Grand Cherokee that I bought at Patrick Jeep where I was getting the very best service that I was always happy with. However, politics gave the Jeep warranty service to Cortese Jeep and I Jeep where I was getting the very best service that I was always happy with. However, politics gave the Jeep warranty service to Cortese Jeep and I went to them for service recently. The power window motor on my driver's door had stopped working so I brought me Jeep into Cortese. After I drove my Jeep into their service area, I walked up to the service desks along the wall of the service which really resemebled more like a car wash than a quality customer service area. When I walked upto several services consultants, they just sat there and would not even look up at me from their computers for five or ten minutes. No courtesy on their part to even acknowlegdge me that I was standing there as a customer. Well to get beyond that, I got a service estimate to repair my powder window at a cost of over $450. They had to order the parts, and I went back the next day to complete the repairs. When my Jeep GC was done, I paid for the $450 and got into my Jeep. After I turned on the ignition key, I tried the REPAIRED power window on my driver's door. As I hit the electronic button to lower the window, the window WENT CRASHING THROUGH TO THE BOTTOM OF THE DOOR FRAME. I was shocked as to what happened. Fortunately, the window did not break into a million pieces. I was fortunate also that it was not a rainy day, otherwise I might not have tried the window until I got home or much later than that. I WAS VERY UPSET AT THE POOR QUALITY OF CORTESE'S SERVICE DEPARTMENT. I went back into the service area, and I COULD NOT FIND ONE SINGLE SERVICE PERSON IN CORTESE'S SERVICE AREA. THEY HAD ALL DISAPPEARED. After waiting for several minutes, the service manager and the other service people came back from BREAK TIME. How about leaving at least one service person in the service area when on break. I was very upset and talked with the service manager, and told him about the window that crashed thru the door frame. I SAID WHY DID SOMEONE NOT TAKE THE TIME TO SEE IF THE REPAIRS MADE WERE DONE PROPERLY. I SAID I PAID $450 FOR THIS REPAIR, AND NO ONE EVEN BOTHERED TO CHECK TO SEE IF THE WINDOW WAS REPAIRED PROPERLY. HE DIDN'T KNOW WHAT TO SAY. I then had to wait about 45 minutes for them to correct the window. As I waited in the next door customer area, the mechanic came up to me and said he had fixed the window. He explained that there are two 10 mm screws that hold the window in the frame, and he FORGET TO TIGHTEN THEM. I said why did you not check to see if the repairs where made properly the FIRST TIME you my Jeep. He didn't know what to say. I asked him "did you bother to take the time this second time to see if the window had been repaired properly"? He said yes. I would have expected the service manager to talk with me at the same time the mechanic was talking with me, especially because of the improper service that had done the first time. However, the service manager was not around, and was probably taking another work break. What does this show to me and to other customers about their service when the service manager couldn't find the time to talk to me in person with the mechanic and make sure everything was to my complete satisfaction, especially after this bad experience with improper repairs. IT SHOWS THAT CORTESE JEEP DOES NOT CARE ABOUT CUSTOMER SERVICE. I will never do business with Cortese Jeep ever again, and will return to Patricks where their service mechanics know what they are doing. Later I received an email from Cortese asking me about the quality of my service. To make a long story short, I got on their chat room on the Internet and told them the above story. Their response was "were the repairs completed by the time I left them?". I said Yes, but only after I had to go through the above BAD EXPERIENCE with them. All they were looking for was a yes from me so they could say their service was completed, but that was only after the bad experience I had. If I had not tested the window before I left Cortese and tried the window days later, I probably would have been ressponsible for the replacement of a broken window if it had been broken. I WILL TELL EVERYONE I TALK TO ABOUT JEEPS AND CORTESE, AND HOW BAD THEIR SERVICE IS AND THEIR TREATMENT OF CUSTOMERS. More

I would not recommend this dealership. They are not professional, get ready to wait 30 min before someone will talk to you in sales or in service. They are disorganized, and will not call you back whe professional, get ready to wait 30 min before someone will talk to you in sales or in service. They are disorganized, and will not call you back when you leave messages (they will not answer their phone). Overall frustrating experience. More

Had a very good experience purchasing a 2011 Jeep Grand Cherokee. There were up front and honest and gave a good price from the beginning. There was some negotiating but I did not feel they were overly p Cherokee. There were up front and honest and gave a good price from the beginning. There was some negotiating but I did not feel they were overly pressuring me. I left purchasing a car with an overall great impression of the dealership. Would highly recommend. More

Lisa was wonderful and she did a great job with product knowledge. I was not going to buy an American car, but between Lisa telling me about the Fusion and my own research, I was sold on the car! I have be knowledge. I was not going to buy an American car, but between Lisa telling me about the Fusion and my own research, I was sold on the car! I have been congratulated by friends and family for buying American. Also, other dealerships were high pressure and minimized the fact that I was looking to spend $20,000. Lisa was patient enough to let me come to my own decision about how to spend my money. More

Everything was fine and dandy, Put a DOWN PAYMENT on a 03 truck, was waiting for my own financing, gave them my registration ,insurance,licence,,,AND SIGNED A CONTRACT! the finacing hit a snag that I not the truck, was waiting for my own financing, gave them my registration ,insurance,licence,,,AND SIGNED A CONTRACT! the finacing hit a snag that I not them straighted out, Had my blank check in hand ready to by the truck AND ????????????? THEY DESIDED IT WAS OK TO SELL IT TO SOMEONE ELSE..even though the had a signed contract and my money,,,, Where is it fair a dealer sells you a vehicle, and can pull it out from under you if they feel they got a better offer? Complaints filed with the better buisness burough, attorny generals office, federal trade commision, and ford motor company in Detriot. As well as my congress woman, who will be looking into it to see if selling a truck sold to one person than another is a form of theft More

Very shoddy workmanship, overcharged for anything they ever did for me and never stood behind the new Focus ZX3 I bought new from them. Very poor communication if and when they called me. Lied to me abo ever did for me and never stood behind the new Focus ZX3 I bought new from them. Very poor communication if and when they called me. Lied to me about the cost or repiars and used foul language on the phone when dealing with me. This was the worst mistake of my life buying from this place. More

After I got home, my sister loved the looks of the 2005 focus and we wnt back on Saturday. She drove a few models and purchased a focus wagon. She will pick it up on Monday. <br>Another great sales team at focus and we wnt back on Saturday. She drove a few models and purchased a focus wagon. She will pick it up on Monday. <br>Another great sales team at work...... Thank You! Wilson More

Walked in Asked to be shown a few gas saving cars and was taken to the Ford Focus lineup of cars and the 2005 looked and drove just like a very expensive auto that you would find in luxury dealer. I purchase taken to the Ford Focus lineup of cars and the 2005 looked and drove just like a very expensive auto that you would find in luxury dealer. I purchased it and took it home the same day. Thank you Mr. Cortese More