Cortese Ford Lincoln - Service Center

I will start out saying I am a middle aged woman who does not like to be taken advantage of by dealers because I am not dumb & know my car I drive. I need to give credit where it is due: sales is very frie not like to be taken advantage of by dealers because I am not dumb & know my car I drive. I need to give credit where it is due: sales is very friendly. While I visited 2 days in the last week Sales Consultant Dave Eichelberger was very friendly, very handsome in his dress & stature & very informative about the Ford Focus 5 door hatch I am interested in buying in the fall. He gave me his card to contact him but unfortunately for both of us, I won't ever be a customer again because of the service department. When I bought my dream car 6 years ago---a Cortese customized V6 dark gray with black striping and a gorgeous kit that looks like the Eleanor. I still feel like queen driving it! The body shop has gotten kudos from many admirers who have asked me who did me car. Service was questionable witin a year or so of this purchase and glad I had an extended warranty for the same bad tie rod twice in one year. Never had one again since. When I went to Cortese Ford last Sat.(made an appointment a few days before) for my 100K service, NYS inspection & check hesitation problem, I waited one hour & after having in in the shop for a half hour was told that they didn't have my sparks & wires because they sold them to someone else Friday. New wires were needed because of a misfire code. When I was given the parts quote by Fredrick on Sat. it was steep but I did not know the parts cost of the top of my head. Service was reschedule for Tues. 5/10, so I dropped it off at 6:45 AM. Later I was told it wouldn't be ready until 4:30, it wasn't ready until 5:05. I asked why it took so long & Fredrick said the tech started @ 10:30 AM, had a hard time getting the plugs out & had to spray them.He gave me my steep bill & noticed $695 labor fee, I didn't say anything to Fredrick because I never saw him before. Because it was getting neat the end of their day I decided to make some calls Wed. to the management. No where on my invoice were any labor hours typed in for any of the two services! I know from experience with having another 100K service on a former car, it never took 7 hours & there is a such thing as "flat rate!" I talked to Marie Bionchi a few times Wed. not at all Thurs. & left a message for her Fri. am & she called back to leave me a message. Marie was very understanding & followed-up---I felt bad for her being in the middle of an apparent "robbery". Keith called me Friday afternoon & said he also agreed the bill was wrong, Fredrick is kida new & he said he'd give me back $216. Since I was at work & couldn't talk more than that I said I'd be there after work to get my credit. I got the credit but requested to see Keith. Keith came to the window & did not look pleased. Did not smile, did not shake my hand and never said "We are sorry for this error." He treated me like an idiot because "well it's a bigger service" and "you had sparks & wires put on" and "you approved of the price" "I can't give you more than that because it wouldn't be fair to us". I told him it was NOT FAIR TO ME!! I AM YOUR CUSTOMER!!! I asked him if I hadn't complained, would they have ever checked and caught it and he replied no!! If Fredrick is "kinda new" why wouldn't someone check his work at some point? Or is this the way they are trained? I told Keith I made phone calls to 2 other Ford dealers to get time estimates and they quoted me from a standard: 1 hour for inspection & 2-3 hours for the 100K service.So, I am estimating 4 hrs. He said "ut you had sparks & wires put on". I said "Yeah, and they are included in the 100K service" he said "not the "wires" I know the wires take a few minutes, they snap on. At this point I had kept my cool & wanted to continue on that path so I said "Never mind Keith, I'll take the $216 but I'm not completely satified, good bye." AND I MEANT FOREVER. Car buyers beware, I have heard overcharging services from many coworkers who have dealt with them. It's a shame more people don't fight for their hard earned money against sheisters like Cortese instead of paying and never coming back. It does no good, that is why bad businesses remain in business so long! F I G H T! More

Was able to service vehicle without an appointment. Had a nail in tire and didn't want to chance not having it fixed. Performed NYS Inspection, a recall notice, and oil change also. Bob has assisted us i a nail in tire and didn't want to chance not having it fixed. Performed NYS Inspection, a recall notice, and oil change also. Bob has assisted us in the past with very courteous service. Would reccommend service here. More

I would like to express my gratitude for service that I have been receiving at Cortese Mitsubishi. Your mechanics have done a wonderful job keeping my car on the road and I would like to give a special tha have been receiving at Cortese Mitsubishi. Your mechanics have done a wonderful job keeping my car on the road and I would like to give a special thanks to Bob Bonter because he is very special. I've been giving Bob alot of recognition when they call me for surveys and I've sent Gary Alger email to give Bob special thanks for the wonderful service he gives me. It's my pleasure and privelege to do business with Bob and he plays an instrumental part in me coming back to Cortese Mitsubishi. A person like Bob comes along once in a lifetime and as far as I'm concerned, Bob is Cortese Mitsubishi. I thank Bob for his knowledge an I value his opinion highly...Bob makes me feel like I'm part of the family. Mr Cortese, I want to let you know that you have a very special employee in Bob Bonter and he should be recognized as a valuable asset to Cortese Mitsubishi. Bill More

A few months ago I mentioned Lora was having trouble with her Dodge. You said " Bring it in and we'll take care of it!" Your people were great! Last week she hit a pot hole and needed work done in the body s her Dodge. You said " Bring it in and we'll take care of it!" Your people were great! Last week she hit a pot hole and needed work done in the body shop and again Mike and his team were fantastic! They were polite, considerate and reasonably priced. She's telling her friends how great your staff has been. Thanks John. More

I have a Jeep Grand Cherokee that I bought at Patrick Jeep where I was getting the very best service that I was always happy with. However, politics gave the Jeep warranty service to Cortese Jeep and I Jeep where I was getting the very best service that I was always happy with. However, politics gave the Jeep warranty service to Cortese Jeep and I went to them for service recently. The power window motor on my driver's door had stopped working so I brought me Jeep into Cortese. After I drove my Jeep into their service area, I walked up to the service desks along the wall of the service which really resemebled more like a car wash than a quality customer service area. When I walked upto several services consultants, they just sat there and would not even look up at me from their computers for five or ten minutes. No courtesy on their part to even acknowlegdge me that I was standing there as a customer. Well to get beyond that, I got a service estimate to repair my powder window at a cost of over $450. They had to order the parts, and I went back the next day to complete the repairs. When my Jeep GC was done, I paid for the $450 and got into my Jeep. After I turned on the ignition key, I tried the REPAIRED power window on my driver's door. As I hit the electronic button to lower the window, the window WENT CRASHING THROUGH TO THE BOTTOM OF THE DOOR FRAME. I was shocked as to what happened. Fortunately, the window did not break into a million pieces. I was fortunate also that it was not a rainy day, otherwise I might not have tried the window until I got home or much later than that. I WAS VERY UPSET AT THE POOR QUALITY OF CORTESE'S SERVICE DEPARTMENT. I went back into the service area, and I COULD NOT FIND ONE SINGLE SERVICE PERSON IN CORTESE'S SERVICE AREA. THEY HAD ALL DISAPPEARED. After waiting for several minutes, the service manager and the other service people came back from BREAK TIME. How about leaving at least one service person in the service area when on break. I was very upset and talked with the service manager, and told him about the window that crashed thru the door frame. I SAID WHY DID SOMEONE NOT TAKE THE TIME TO SEE IF THE REPAIRS MADE WERE DONE PROPERLY. I SAID I PAID $450 FOR THIS REPAIR, AND NO ONE EVEN BOTHERED TO CHECK TO SEE IF THE WINDOW WAS REPAIRED PROPERLY. HE DIDN'T KNOW WHAT TO SAY. I then had to wait about 45 minutes for them to correct the window. As I waited in the next door customer area, the mechanic came up to me and said he had fixed the window. He explained that there are two 10 mm screws that hold the window in the frame, and he FORGET TO TIGHTEN THEM. I said why did you not check to see if the repairs where made properly the FIRST TIME you my Jeep. He didn't know what to say. I asked him "did you bother to take the time this second time to see if the window had been repaired properly"? He said yes. I would have expected the service manager to talk with me at the same time the mechanic was talking with me, especially because of the improper service that had done the first time. However, the service manager was not around, and was probably taking another work break. What does this show to me and to other customers about their service when the service manager couldn't find the time to talk to me in person with the mechanic and make sure everything was to my complete satisfaction, especially after this bad experience with improper repairs. IT SHOWS THAT CORTESE JEEP DOES NOT CARE ABOUT CUSTOMER SERVICE. I will never do business with Cortese Jeep ever again, and will return to Patricks where their service mechanics know what they are doing. Later I received an email from Cortese asking me about the quality of my service. To make a long story short, I got on their chat room on the Internet and told them the above story. Their response was "were the repairs completed by the time I left them?". I said Yes, but only after I had to go through the above BAD EXPERIENCE with them. All they were looking for was a yes from me so they could say their service was completed, but that was only after the bad experience I had. If I had not tested the window before I left Cortese and tried the window days later, I probably would have been ressponsible for the replacement of a broken window if it had been broken. I WILL TELL EVERYONE I TALK TO ABOUT JEEPS AND CORTESE, AND HOW BAD THEIR SERVICE IS AND THEIR TREATMENT OF CUSTOMERS. More

Very shoddy workmanship, overcharged for anything they ever did for me and never stood behind the new Focus ZX3 I bought new from them. Very poor communication if and when they called me. Lied to me abo ever did for me and never stood behind the new Focus ZX3 I bought new from them. Very poor communication if and when they called me. Lied to me about the cost or repiars and used foul language on the phone when dealing with me. This was the worst mistake of my life buying from this place. More