Reason for Visit: Service
I recommend this dealer: No
My Review of Corwin Honda:
I took my 2006 Honda Civic to have repairs made. I had learned though the internet that the reason for excessive wear on my rear tires were factory faulty parts. Indeed my invoice said the entire 'upper arm rear' was replaced. I had 47903 miles on the car and am now on my third set of rear tires.
The service advisor said the work would be done at no charge. I see by the invoice that the repair was referenced under Service Bulletin 08-001. After the work was performed I was told that an alignment charge of $79.00 was made and needed for the job that had been done. I wasn't told this before when I first took the car in. I told Mr. Teberg that was fine and that I was going to sue Corwin Honda.
Mr. Teberg then did a 'New York Suffle' and had the charge removed from the invoice. I never was shown the service bulletin specifics. I have further learned that there was some type of reimbursment program for tires. I'm sure it is convoluted in Honda's favor. My first replacememnt tires cost me $575.76 (four tires). My second tires cost me $314.57 (two tires). Remember these are 80,000 mile tires.
My question is: How many customers were charged the $79.00 alignment charge. If Honda picked up the bill for the fix, I would assume that an alignment would be mandatory on a major repair such as repalcement
of the upper rear control struts.
If I could get a copy of the service bulletin I would be willing to bet that such an alignment was free to the customer. If this is the case, I would suggest that Corwin Honda may be guilty of possible fraud. Charging for something that was supposed to be free.
Share on Facebook
Was this review helpful to you? Yes | No