Country Chevrolet - Service Center

We experienced friendly and prompt customer service from the service department. Our truck was serviced soon after setting our appointment and was finished quickly. We will continue to use Country Chevrolet the service department. Our truck was serviced soon after setting our appointment and was finished quickly. We will continue to use Country Chevrolet service department. More

Steve Chipman is always pleasant, helpful, and thorough. He listens well, and follows up with clear communication and explanations. We travel 30 miles to have both of our Chevrolet SUVs serviced at Coun He listens well, and follows up with clear communication and explanations. We travel 30 miles to have both of our Chevrolet SUVs serviced at Country Cheverolet even though we have several large Chevrolet dealerships much closer to our house. Country Chevrolet has a down home feel that reminds me of the good parts of years gone by. More

Kurt was great and so was the other people in the company. It was a great experience. Thanks. company. It was a great experience. Thanks. More

The main reason I bought my Chevy Traverse and keep going back for my maintenance services are because of the awesome/polite/patient staff members (special shout out to Jeremy Alasin and Greg Freeman!). I ha back for my maintenance services are because of the awesome/polite/patient staff members (special shout out to Jeremy Alasin and Greg Freeman!). I have never felt pressured to get any extra services done that I didn't feel like I needed in the moment (i.e. air filter change). Everytime I have gone in for a service everything has been explained and easily understood. Plus it helps that the website is easy to book any service for your vehicle. More

I brought in my 2020 Silverado, with 3. 0 Duramax, and Jeremy Alasin, Service Advisor made my stay comfortable, had a loaner ready for me at 7:00 am, and my truck was ready within 2 hours. 0 Duramax, and Jeremy Alasin, Service Advisor made my stay comfortable, had a loaner ready for me at 7:00 am, and my truck was ready within 2 hours. I would highly recommend reaching out to Jeremy with GM service issue's or questions as he is a wealth of information and his customer service was exceptional. Give Jeremy a call at 540-341-2084 More

When I took my car for service, I was very impressed with the staff's friendliness, honesty, knowledge, expertise, and helpfulness. This was my first time to visit this dealership, and I was very pleased. D the staff's friendliness, honesty, knowledge, expertise, and helpfulness. This was my first time to visit this dealership, and I was very pleased. Darrell, my first contact, showed genuine concern for my car's problems. Chris was very friendly and supportive. He and his team solved every issue and did a great job with my car. I extend my heartfelt thanks to the entire staff for all they did. More

Terrible Service Department Over the past several years I've purchased a Silverado 3500 high country, a Corvette Stingray and an Equinox Premier from Country Chevrolet. Three day Over the past several years I've purchased a Silverado 3500 high country, a Corvette Stingray and an Equinox Premier from Country Chevrolet. Three days ago the Equinox, still under warranty, would not start. I use this car to primarily take my wife to and from GT Hospital because it will fit in the parking garage. I called Country and left a message for service tech #1. After not hearing from them in about 4 hours I called back again. Still no live person to talk to so I left another message. Later that night I e-mailed the dealership explaining the issues with the car. Got a response that said someone would contact me the following day. Never happened. That next day I called Service Dept again and left message for tech #2. In a two day span no one from Country ever returned my calls. I then called Bomnin Chevy in Manassas. I got a live person right away. Service Tech walked me thru process of contacting Chevrolet to have car towed to dealership. Within an hour the car was picked up and at the dealership. Three hours later I get a call telling me the car had been repaired and ready to pick up. Now that's service. Even if it would cost me thousands extra I will never purchase another vehicle from Country Chevy. The Service Dept is pathetic. More

Excellent service I take my truck to Steve at Country Chevrolet to have my truck serviced. I always go to Steve Chipman because he has been the man when I need service. I take my truck to Steve at Country Chevrolet to have my truck serviced. I always go to Steve Chipman because he has been the man when I need service. He is a person that will answer your questions and give you excellent advice when asked. He answered a question concerning warranties and I took his advice. When I had a problem with my A/C on my truck and because he explained why extended warranties were a safety blanket, the A/C was covered because of what he advised me to do. I will not go to any of the other service agents. The others are good but my preference is Steve Chipman. More

Love the staff! Steve Chipman, #1 in customer service! Attentive, patient, great at what he does! Great at explaining things in detail so even a lay person could und Steve Chipman, #1 in customer service! Attentive, patient, great at what he does! Great at explaining things in detail so even a lay person could understand. THANK YOU, STEVE More

"SUPERB CUSTOMER SERVICE" Any time I drop my vehicle off for service Country Chevrolet ALWAYS provides me a loaner vehicle. This ensures if I have anything to do I can do it wh Any time I drop my vehicle off for service Country Chevrolet ALWAYS provides me a loaner vehicle. This ensures if I have anything to do I can do it while my vehicle is being taken care of. Additionally, on this particular visit, they washed the exterior and vacuumed the interior of my vehicle. More