Courtesy Auto Group

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Courtesy Auto Group:
They played the "we screwed up the financing paperwork" game when I purchased the truck. After a couple of calls, I mentioned that this felt like predatory lending and suddenly the paperwork was just fine.

They screwed up servicing the truck five times.

Do yourself a favor and avoid these clowns.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Courtesy Auto Group:
I took my car in because of fault code, paid $146.83 for an inconclusive analysis by the mechanic. I had to call the service department continuously to receive any kind of an update because they never initiated any phone calls to me. When I questioned Dawn about why it was so hard to get updated about my car she said that “you’re not the only customer we have”. She had a bad attitude and when asked if there was something wrong she said “that maybe you would like to talk to a male advisor instead”. If that’s not an insinuation of being a sexist, what is? In all, I took my car to another dealership, Mountain Mitsubishi, paid $189.25 for diagnosis, labor and a new part, and my car is running great. Dawn, at Courtesy, would have kept giving my inaccurate information and continue to try to lead me to a new ECU, costing $300 to $500, a part that would have not fixed my car. Well, I can tell you where I’m not dropping $30K on a new truck this year! After all, their not the only dealer I have.

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