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Courtesy Chrysler Jeep Dodge
Grand Rapids, MI
261 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 261 reviews
June 25, 2011
We are always happy with both of these service advisor. Al is always pleasant and eager to help us, always has a smile on, like today Rob was busy and ask us to see Al for our oil changes and check up, Al Al is always pleasant and eager to help us, always has a smile on, like today Rob was busy and ask us to see Al for our oil changes and check up, Al was more than happy to help us. Rob, we always call him for all our needs and questions, if he does not have an answer he finds ones. My husband will only deal with Rob, he will call just to make sure Rob is there, he has went once when Rob was not there, and the service advisor was rude, after that time we will only go when Rob is there. When we have had issues, Rob will get the problems solve. Good job to both the these service advisors. Over all I feel Courtesy Dodge has done us right, we both two new vehicle two years ago and we have been very satisify with everyone there. We travel round trip around 80 miles for service. thanks again, keep up the good work. And if any one want the best service advisor; Seek Rob and Al. Thanks Cathy and Henry Felder Nashville More
by egdod
Employees Worked With
Al Brown Jr and Rob Grabill, Al Brown, Rob Grabill
June 23, 2011
Brought my vehicle in for A/C repair. Problem wasn't found on first trip, but they added dye and on my return visit the leak was found. Service advisor was friendly and easy to work with. Very flexibl found on first trip, but they added dye and on my return visit the leak was found. Service advisor was friendly and easy to work with. Very flexible with my schedule. Love the shuttle service they offer. Was able to use them so I wouldn't have to stay at the dealership while they repaired my vehicle. The service advisor called me as soon as the repair was done. Everyone I encountered in the service department was professional and friendly. Would recommend this service department to others. More
by TracyAnnP
Employees Worked With
2
June 20, 2011
This was a wonderful visit I was very pleased with the service and I would recommend this dealership to my family and friends. Al Brown is one of your best workers. service and I would recommend this dealership to my family and friends. Al Brown is one of your best workers. More
by Jerry Nelson
Employees Worked With
Al Brown Jr., Al Brown
June 17, 2011
Great and fast service. The service was very friendly. I had my two young boys with me and was worried it would take a long time, but they were done before I knew it and even did a few extra things for fr I had my two young boys with me and was worried it would take a long time, but they were done before I knew it and even did a few extra things for free. I would highly recommend. More
by tlruffer
Employees Worked With
Al, Al Brown
June 17, 2011
Doug was a very helpful salesman. There was never any pressure from him. He worked hard to get us what we wanted for our trade-in and the final price of our new Jeep. pressure from him. He worked hard to get us what we wanted for our trade-in and the final price of our new Jeep. More
by Buchanan
Employees Worked With
Doug Shank
June 17, 2011
I found my service stop at Courtesy Chrysler/Jeep/Dodge to be friendly, thorough, and efficiently performed. In a day and age in which service at many businesses is impersonal and questionably complete, it to be friendly, thorough, and efficiently performed. In a day and age in which service at many businesses is impersonal and questionably complete, it is refreshing to experience a service department where it is quite the opposite! More
by janicho50
Employees Worked With
Al Brown, Jr., Al Brown
June 17, 2011
Everyone was friendly,professional and helpful from the minute I pulled in the lot. I had very specific needs in a new (used) vehicle and also time constraints that required me to leave and return to the minute I pulled in the lot. I had very specific needs in a new (used) vehicle and also time constraints that required me to leave and return to the lot a few hours later the same day (a Saturday besides). Vehicles that met my requirements were very quickly identified to me. Once I made a selection, I left and returned several hours later to all of the paperwork completed and the auto detailed and ready to go. I don't think I was there more than an hour total, and drove my new vehicle off the lot that day! I actually enjoyed the experience, which I have never done purchasing a vehicle before. Would definately return in the future, and reccomend to others. More
by Justin8170
Employees Worked With
Bill Beger
June 16, 2011
they always treat me well when I come in and i never they always treat me well when I come in and i never have any issues with the workers, they are straight forward and to the point they always treat me well when I come in and i never have any issues with the workers, they are straight forward and to the point More
by choezee
Employees Worked With
Al, Al Brown
June 15, 2011
Bob and Matt went above-and-beyond to ensure that we were happy with our vehicle purchase. Pleasant to work with, open and honest. I would definitely recommend these salesmen at Courtesy Dodge. happy with our vehicle purchase. Pleasant to work with, open and honest. I would definitely recommend these salesmen at Courtesy Dodge. More
by SWesthouse
Employees Worked With
Bob Krueger and Matt Hoople, Matt Hoople
