Courtesy Kia of Brandon

Very Unhappy I am rating a 1 because my interest rate was never gone over with me and I am now stuck with a very high interest rate and a much higher monthly payme I am rating a 1 because my interest rate was never gone over with me and I am now stuck with a very high interest rate and a much higher monthly payment when I believe "Courtesy" Kia could have done better for me as a customer and a new first time car buyer and explain the paperwork and what everything meant. First of, I was told that the lenders would be pulled with me in the office by my sales rep Jay Joseph but in fact it was already pulled while I was waiting in the lobby, there were no comparison between lenders as promised. So I feel like I got screwed there, secondly Jay mentioned that the car had specific features "UVO" in the car which it does not, how can you sell a product to a consumer like that not knowing your product?! Thirdly, I'd assume purchasing a new car it would come with two keys, which again Jay was unsure of and I had to ask if it did and had to return a second day which still I was not able to obtain due to the service side closing by the time I arrived. So, all in all very unhappy, boy friend needed to purchase a car in two months was going to buy here as well (not going to happen now) and I will also be writing other reviews to make sure they know 100% of everything so they do not get taken advantage of and perhaps find somewhere that they can have a salesperson that knows what they are selling. More

Had the pleasure to have Elden Ramos as our salesman. Very detailed and knowledgeable about all the cars. Patient and helpful. Love my new car! Very detailed and knowledgeable about all the cars. Patient and helpful. Love my new car! More

Horrible service I had to file two separate complaints against Kia with the Better Business Bureau do to terrible servicing on my car. The would put a fix on my car, a I had to file two separate complaints against Kia with the Better Business Bureau do to terrible servicing on my car. The would put a fix on my car, a temporary fix, to get you to come back. I don’t have the time, patience or money for this dealership any longer. I got my tire patched with them on Oct. 2 and here it is today Oct 23 and my low tire pressure signal is coming on. Took it to Tire Kingdom to get it checked and they said it’s a slow leak in the tire and to take it back to Kia because they didn’t do it right. I have been to the dealership over 7 times this year alone and my first time was in May! They service your car and days or weeks later you have to come back so the can fix the error (that they won’t admit to creating) again. They are true scammers. Aside from the usual oil change and tuneups I get, my car has NEVER given my problems until I took it to this Kia More

Don’t believe everything you are told I was happy that I made a deal they were getting the car ready and had me sign everything then when I was given the keys to go over a few features I r I was happy that I made a deal they were getting the car ready and had me sign everything then when I was given the keys to go over a few features I realize it was missing one of the features on the car, nothing could be done, I was taken advantage of, I will not let something like that happen again, the salesperson Jim was great nothing on his part, it was the manager that made the mistake and what I was given a few oil changes which I really did not care about. Beware and don’t believe everything that was told to you, go over everything and don’t sign until the last minute. More

2019 Niro Damage Took my car in for 1st service and after several hours went to service desk to see what was taking so long for a simple oil change to be told the serv Took my car in for 1st service and after several hours went to service desk to see what was taking so long for a simple oil change to be told the service tech that moved my car put a small scratch on it. That referred small scratch was an entire review mirror replacement not a scratch..Took them near 3 weeks to repair it because when Ashley ordered it she ordered the wrong side. Totally missinformed me it was not scratched it was damaged beyond repair. Never an apology, never bothered to show me the damage handed me my key and pointed to where the car was. Have purchased 3 new cars in 5 yr from here always pleased. More

JIM DARITY IS "THE MAN"!!! As I was walking up to the front door I saw Jim and I was hoping that he would be the one to help me get a new car! His greeting was perfect and I was As I was walking up to the front door I saw Jim and I was hoping that he would be the one to help me get a new car! His greeting was perfect and I was relaxed by it. He is very knowledgeable about his salesmanship abilities but it was his personality that won me over. I think he is a super guy! He had one memorable line from our exchange that really stood out. I was feeling a bit discouraged and was about to leave. I told him,"This is not going to work"! He replied, "We're not done here...you know how this works"! Great line...thanks Jim. Best Wishes, Kenneth Richards More

Jim and all that helped us in the purchase a very big thanks When we arrived our sales person was not available and Jim asked to help. He is awesome. Very personal, professional and compassionate. We were soo When we arrived our sales person was not available and Jim asked to help. He is awesome. Very personal, professional and compassionate. We were soo blessed to have him help with the purchase of our new KIA forte. Your financial team was also excellent. We appreciate all that was done for us. Sincerely, The Nash Family More

Staff courtesy, knowledgeable and fair. Other Dealerships could learn a thing or two from them. Based on telephone back and forth wirh JJ i drove almost 4 hours to view a car i saw on line. Other Dealerships could learn a thing or two from them. Based on telephone back and forth wirh JJ i drove almost 4 hours to view a car i saw on line. I was not disappointed David the Manager (used cars) and Richard in finance went to great lengths to facilitate me particularly as i arrived with zero cheques remaining in my cheque book. Try them, and by the way try the Kia K900! More

Wonderful car purchase experience Purchased a car today with the help of salesman Darryl Malmin- very helpful and very honest through the entire experience. I highly recommend him an Purchased a car today with the help of salesman Darryl Malmin- very helpful and very honest through the entire experience. I highly recommend him and this dealership. They matched the lowest price around and I came home with a great car. Thank you so much to all of you. More

Wonderful experience Darryl was awesome to work with on finding the right Kia for my family and myself. He worked fast with getting me approved and into my new car. Very c Darryl was awesome to work with on finding the right Kia for my family and myself. He worked fast with getting me approved and into my new car. Very courtesy and helpful. More