Courtesy Kia of Brandon

Josh Sheppard was my salesman and he was awesome. I originally came in to buy a Sorrento, but could not get what I wanted for my budget. Josh and the sales mgr. where both very up front and did all th originally came in to buy a Sorrento, but could not get what I wanted for my budget. Josh and the sales mgr. where both very up front and did all they could to accommodate me. Once I made the decision not to buy the Sorrento, they were quick to make sure I knew what else they had to offer. Josh was tied up with another customer so the sales manager and John Williams showed me the 2011 Optima. I wasn't sure I wanted a car so they offered to let me drive it for the day to see if I liked it. My husband and I fell in love with the car immediately! I called and told them I wanted the car IF they could keep me at my budget. All Kia employees involved worked very hard to get me where I needed to be. I have to say I was truly AMAZED at the customer service I received. The fact that I received the same great service when Josh wasn't available, showed true team work. Unfortunately in today’s world it is hard to find GREAT customer service, but I have to say Kia in Brandon stands out from the rest. I never one time felt pressured and truly felt like they wanted me to leave happy. I'm not sure I have ever felt that way when buying a car before. Thank you to all involved and rest assured they have earned a lifelong customer and future referrals. PS: Everywhere I go I get compliments on the Optima and I'm loving it. More

Rafael was great. The only problem I had at all, was I was told my interest rate would be around 10% - no higher. Then, 3 days later Rafael called me to fill in "first time buyer" paperwork - which tur was told my interest rate would be around 10% - no higher. Then, 3 days later Rafael called me to fill in "first time buyer" paperwork - which turned out to be re-signing all forms bc I wasn't able to get the 10% rate. I ended up with a 13% rate, which I wasn't happy about. I understand the rate wasn't something Courtesy KIA could control, but I felt like I was caught quite off guard when I came in that day. I wish he had been straight forward with me when telling me I had to come in. More

Michelle came out quickly and offered help. We drove the car and then purchased the used car. I signed the paperwork and the car was detailed. The only drawback was the papers had to be signed again becau car and then purchased the used car. I signed the paperwork and the car was detailed. The only drawback was the papers had to be signed again because the amount was too low and length of note was to long. They did bring me the paperwork, and I signed it at my home. More

The people at Courtsey Kia are very friendly, honest, and patient. Thank you to Denis Pinnock and the rest of your financing team for working with me. I would recommend all of my friends to shop at Courtse patient. Thank you to Denis Pinnock and the rest of your financing team for working with me. I would recommend all of my friends to shop at Courtsey Kia in Brandon. Thank you very much for working with me and selling me a car I love. More

Very poor service.. I bought a car from them that was very dirty and smelled awful like cigarettes they rushed when they were detailing the car because there were ashes all under and on the seats..then 3 very dirty and smelled awful like cigarettes they rushed when they were detailing the car because there were ashes all under and on the seats..then 3 days later they told me I needed to come in and do paper work when I got there it was a lie/scheme to get me to pay more money and add a warranty that I alredy declined once..then 2 days later they wanted me to put even more money down after I just made a down payment less than a week ago.. I had previously heard bad things about how they were money hungry and not legit but I decided to give them a try and it was the biggest mistake of my life. I will never do business there or refer anyone to them. Worst car place ever.. Full of schemers and liars. More

We had done our homework re: 2011 Kia Sorento and initially came by just to look at the Kia intending to purchase at another Dealership. Andre Nembhard introduced himself and proceeded to show us t initially came by just to look at the Kia intending to purchase at another Dealership. Andre Nembhard introduced himself and proceeded to show us the Sorento and the Sportage, comparing the two vehicles. Andre was pleasant and informative. No pressure to buy or commit to a sale. Needless to say we were very impressed with him. We did take him up on his offer to test drive the Sorento. We did make about three visits to the dealership and Andre was always there to greet us and answer any questions we had . We felt very comfortable with Andre. It seemed I always had a question and Andre would smile and answer. We did buy the Sorento and during the negotiations we met Eric Clark ( New Car Sales Manager), we were impressed with Mr. Clark taking the time to talk with us. Sean Hawes was in the Finance Dept. and was very pleasant to deal with. Our decision to purchase the Sorento at this Dealership had everything to do with Andre. We always felt welcomed with no pressure to buy when dealing with Andre. More

John Williams is an asset to Courtesy Kia. He is knowledgeable of his job. and his friendly and joyful personality makes customers at ease and comfortable which convinced us to make a sale. He did knowledgeable of his job. and his friendly and joyful personality makes customers at ease and comfortable which convinced us to make a sale. He did a good job. Comment on overall experience: I was told that i could pay the balance by issuing a check. Your telechecking system denied my check in as much as it has a balance more than the needed amount.Upon going to Chase Bank to complain. I was told that they will issue me a cashier's check right away. It was not Chase Bank who denied our check. That is why our experience did not turn out to be great since it was embarassing to be denied by your system. More

Rafael was very accomodating and friendly. No high pressure sales techniques...love that! The dealship was very professional and they made us feel very comfortable throughout the whole experience. pressure sales techniques...love that! The dealship was very professional and they made us feel very comfortable throughout the whole experience. It took a little time with the financing, but again not a real problem. More

Steve Doyle was very honest and interested in finding the car of choice. At no additional charge, he seached and delivered the car from a south Florida dealership in a timely manner. He followed-up as promis car of choice. At no additional charge, he seached and delivered the car from a south Florida dealership in a timely manner. He followed-up as promised. Eric Clark was very positive in getting the right price. He was concerned throughout the complete selling process. Both gentlemen were professionl and responded positively in my desire to buy a new Kia Sedona. My experience and purchase was pleasant and enjoyable. More

My husband and I purchased our first new car from this dealership back in Oct 2010. The service was fantastic! From the initial contact with the salesman, who was not the usual "pushy" type, to the wrap u dealership back in Oct 2010. The service was fantastic! From the initial contact with the salesman, who was not the usual "pushy" type, to the wrap up dealings with the finance department, it was overall a very pleasant experience. Christina from finance was very knowledgeable, and helped guide us in the right direction. So, when we were in need of a newer used car recently we knew who to contact, and once again they came through for us! We will stick with this dealership for as long as we are both able to drive, and we highly recomend them to family and friends. More