413 Reviews of Covert Buick GMC - Service Center
This rating is for the service department. If you are expecting something done in a timely manner, go elsewhere. I bought a new car in September. It had a few minor scratches, and my OnStar If you are expecting something done in a timely manner, go elsewhere. I bought a new car in September. It had a few minor scratches, and my OnStar kept calling for service on its own. We dropped the car off on a Monday to get these things corrected. The paint gentleman was out sick for a few days, which I understand is totally out of anyone's control. I will say communication was good (from our sales man) on that delay. One of the times I was told that there was a delay on the paint I asked about the OnStar and was told it was fixed. A few days later I get a communication that the scratches have been fixed but the OnStar is messing up again so it needs to be checked out again. The following day we are told the antenna needs to be ordered and replaced, that we will get a call when it's in and that it will just take a few minutes to install it. At this point the new car has been at the service department for a week. A week later we get a call letting us know the antenna was in and we take the car up there for the antenna installation. They then realize that it's the wrong color and needs to be painted. While it was there this time the service person got black grease all over my car when they were messing with the antenna. The car was there for 2 hours at this time. Nothing was done other than getting my car dirty. We made sure the service department was aware of this once we realized it. Fast forward a week again.... Took the car on a Wednesday to have the antenna installed and the grease cleaned off, we were told it would likely be done by the end of the day. It was not completed until Friday. 3 trips and a week and a half with the service department to get something done correctly. It was beyond frustrating and a complete waste of time. More
Here is the whole story of how a normal regular and simple state inspection ends up with hundreds of dollars. 1, I was told my transmission has an issue and my car will not pass state inspection. The simple state inspection ends up with hundreds of dollars. 1, I was told my transmission has an issue and my car will not pass state inspection. They need at least 3 days to fix. But it is under warranty. I was told I can also rent cars and GMC will do reimbursement. 2, On the same day, I was told I need to change batteries and my transmission issue was related to the battery. I spent more than $300 to change the battery. By the way, they also asked me to change oil, but this is what I know that is not related to my car inspection, so I declined. 3, Then the transmission issue is gone. (Of course it will be gone, my transmission has no issues at the very beginning) and I got my car returned and batteries changed on the second day. I have no reimbursement for rental cars because my car just changed batteries. Then I realized lots of similar red-flag patterns in dealerships: customers are warned by a severe issue in the first place and then after a change of a maintenance part (such as battery, engine oil, filters ), all severe problems are gone! But at the same time, the customer's trust is gone as well. More
As normal, the service was taken care of quickly and efficiently. I can always count of them. efficiently. I can always count of them. More
As always, Andrew and his team knocked out a couple repairs perfectly. I procrastinated and he squeezed me in and got my Yukon ready for the holiday road trip. Thanks! repairs perfectly. I procrastinated and he squeezed me in and got my Yukon ready for the holiday road trip. Thanks! More
Everything is as taken care of quickly with none of the typical dealer wait of all day long type of thing. I had a concern and it was addressed quickly. typical dealer wait of all day long type of thing. I had a concern and it was addressed quickly. More
they always treat me very good and get all my maintenance work done quickly. All of the service center managers are great to work with and do a good job of communicating. work done quickly. All of the service center managers are great to work with and do a good job of communicating. More