Covina Hills Chevrolet
Covina, CA
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I took my 2019 chevy Silverado for service and they checked the battery and found out that the battery was not working anymore but because I put 40k miles on my truck it was out of warranty and they tr checked the battery and found out that the battery was not working anymore but because I put 40k miles on my truck it was out of warranty and they tried to sale me a new battery for $275 with 3 years warranty and I told them that if they warranty the battery for 3 years then my battery should be covered but they said no because of to many miles That sounds wrong cause they never warranty the batteries base on miles they warranty the batteries base on time which is 3 years but oh well I called AAA and they install it for $200 thanks AAA More
Avoid these scammers at any rate! They are not in a business of selling cars, they are bunch of clowns who play with people’s time and emotions! Me and my friend are shopping around for a used car, he business of selling cars, they are bunch of clowns who play with people’s time and emotions! Me and my friend are shopping around for a used car, he found out that they have the color he wants in stock so I called before and got confirmation that the car doesn’t have any accidents and damages and the price is negotiable. We drive from OC and their sale representative greeted us in the front, as soon as we see the car we notice that front bumper has serious scratches and underneath of the front grill is also broken! we test drive the car and once we sit to talk about pricing , the real part of funny business starts! The first thing the salesperson bring out of his desk is a piece paper with bunch of numbers on it, that he claims that the dealership is losing money based on their cost . We asked to provide drive off total as we are buying in cash. He comes back with a print out with over $2800 aftermarket products implied to the deal without us being informed. Honestly real value of the added craps are not even $200.They misleading buyers and trying to up-charge their customers with non-sense extra add-ons without disclosing this in their advertised price! so unethical and unprofessional!!! take your business somewhere else. More
Dealership did a total bait and switch. Was working with one of the managers, Brandon, on a deal for a vehicle that he assured me had all the options I wanted. We locked in a price, I got the color I wanted one of the managers, Brandon, on a deal for a vehicle that he assured me had all the options I wanted. We locked in a price, I got the color I wanted, and then I double checked with him before coming in that it had everything I wanted, and again he assured me it did. I Ubered an hour to the dealership and find out it doesn’t have the options he promised me it had. Then, he said he could find me one with the options I wanted.... but it’ll be more money. What? Or he said I could do a year newer for more money. Total bait and switch. I told him I shouldn’t have to pay for your mistake, especially when we already agreed on a price, and I don’t want to pay more for a vehicle that was supposed to have everything I wanted originally. He wasn’t willing to fix his mistake so I walked away. Very dishonest dealership, would not recommend. More
Overall extremely satisfied with the service I received. Jonathan Wu service adviser was super friendly and extremely helpful. Would definitely recommend. Will return for my next purchase. Jonathan Wu service adviser was super friendly and extremely helpful. Would definitely recommend. Will return for my next purchase. More
Luis and Joseph at Covina Chevrolet were truly amazing in making my car purchase from impossible to possible. They welcomed me with open arms. Luis truly explained everything step by step. He kept me informe making my car purchase from impossible to possible. They welcomed me with open arms. Luis truly explained everything step by step. He kept me informed throughout the whole buying process. He was amazing i every sense of the word. Couldn't have asked for anyone better.👌😀 More
Great experience with purchase of a new corvette. Easy to work with and got a fantastic deal. Thanks to Joseph G. and Luis R. for the help. work with and got a fantastic deal. Thanks to Joseph G. and Luis R. for the help. More
Sales is Awesome! Service is meh. The Good: Bought a Malibu Hybrid about a week ago. I had a wonderful experience in sales. Everyone worked with me to get a deal that my wife and I The Good: Bought a Malibu Hybrid about a week ago. I had a wonderful experience in sales. Everyone worked with me to get a deal that my wife and I were comfortable with. Even helping with my trade in and being more generous with it's value then other dealers. I was even given a loaner while my car was in service. I would definitely purchase a vehicle here again. The Bad: Now for the bad. While the experience with sales was amazing, service is lacking the same experience. During my delivery prep service discovered that there was a recall and a part was needed. It's been a week now and service hasn't even begun to work on my vehicle. Sales has kept me updated but service has dropped the ball. You would think after a week that my car would have been ready. I guess new customers/sold vehicles are not priority. Once I FINALLY receive my vehicle I will NOT be bringing it back for service and will not recommend anyone visit this location for anything other then sales. More