I recently bought a new Kia at an out-of-state dealership. After only one month, the left side of the bumper is starting to become unattached from the rest of the car. I made an appointment at Covina Valley Kia, and the service adviser dismissed it as a body shop issue, rather than as a manufacturing defect. Of course, this would put the financial burden on me, not Kia. He stated that my car must have been hit even though he could not find any evidence to support that conclusion. He quickly dismissed me. He even stated, "Plastic doesn't dent," when I asked him where he thinks I was hit. This service adviser clearly didn't want to deal with my situation and admit that this was probably a manufacturing error. I contacted the dealership through their website and have not been contacted by the service manager. This service department has no idea what customer-oriented service is.
I Recommend This Dealer:
Who knows? The service adviser didn't introduce himself. First red flag. Lack of basic manners.
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