My Review Of Covina Valley Kia:
AVOID THIS DEALERSHIP!! This is the worst place to get a car. Since I got the car I’ve been having several issues with it. First of all, all of their brand new cars are dirty from the inside and outside like if they have been already used. Signing all the paperwork took about 5 hours. They kept telling me that they were busy and that they were trying to get all the paperwork together. Then, they requested additional documents, which was fine, but they were asking for it one by one every 10 minutes. Being organized should be a priority. It took about 5 hours to finally see the financing guy and sign the contract. To my surprise when we got the car, it was still dirty and with food stains inside. They asked me to come back the next day to get it clean and assured me that I didn’t need an appointment since the service guys would already know about the issue. When I went back the first thing I was asked was if I had an appointment, but I explained the situation and nobody seemed to know what I was talking about. I waited 3 hours and nothing was done. When the car was ready, it came out the same way and one of the managers, Josh, apologized and asked me to come back the next day. Long story short, they offered me a rental car for the next visit and it was supposed to be just ready to pick up, but in reality you have to fill out some paperwork, put your own credit card and deal directly with the rental car company. They pay for the rental but you are still responsible of returning the car with the gas tank filled up. Was it my fault that the car they sold was dirty and all messed up? Definitely Not!!. The next day I get a call that I had to go back to finish signing some other paperwork when everything was supposed to be all done!. This was already 3 days in a row wasting time and going back to the dealership. On the other hand, they also offer a free “car wash” service “for life.” Do not waste your time using this service!! I waited for 2:15 hours to get my car washed! And again, when my car was ready, It came out with spilled oil all over. I got pictures of it, too bad I can't post them here. When I asked the service man, he just offered to take it back after wasting my time for 2 hours when they originally said would take 45 minutes. To my surprise they didn’t vacuum the inside too. I don’t know what type of management they have but this is the worst customer service I’ve seen. There are only 3 people here that seem to be doing their job but unfortunately the rest of the staff ruins their reputation. AVOID this dealership. I don’t like writing reviews but all these situations have really pissed me off. Would I buy a car from this place again? Definitely NO! Would I recommend it to a friend? Definitely NO! I would try going to the FORD, NISSAN or Honda dealerships in the area before visiting the Covina Valley Kia. I have visited the previous dealerships with friends when buying a car and they haven’t struggled this much when signing the agreements and getting their cars. You get a call a week or so after buying the car from different people from the dealership asking about the service they provided you while getting the car, but even if you tell them, they just ignore it. If the dealership is so worried about getting a “10” in the survey they send, maybe they should do a better job when training the staff and also by keeping their cars in a clean and good condition. Way to go Covina Valley Kia trying to make more customers but making them to stay away from your company by your own actions.
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Covina Valley KiaAdded:
6/25/2013 5:11:15 PM
My name is Wes Parker and I am the General Manager of Covina Valley Kia and would like to talk to you in reguards to your experiance with my store. Please call me when you have a chance so I can resolve this issue for you. My number is 626-736-4275. I will wait for your call.
Covina Valley KIA