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Crabtree Toyota in Watertown

Watertown, CT

4.2
22 Reviews
Call Dealership (203) 767-0764

832 Straits Turnpike

Watertown, CT

06795

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22 Reviews of Crabtree Toyota in Watertown

July 10, 2025

Good afternoon, Sarah! We apologize if we've affected the reputation of your business! But it's due to the helplessness of not being heard and the abuse by the sellers. We More

by Darleny Moran
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
elderly salesman, heavy body weight., Sarah Crabtree, Mike Bihary
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Jul 10, 2025 -

Darleny Moran responded

Hello Sarah! Thank you very much for your attention and taking the time to respond to our complaint. We only declined the transmission maintenance recommendation once. The next time, we performed the recommended service with the service department. The recommendation for transmission service is every 60,000 miles. However, when the vehicle was sold, it already had nearly 59,000 miles and only 1,160 miles remained to reach the limit. Why didn't the dealership perform the service before selling it? Why didn't they change the tires? Why didn't they check the rear end? All of this was overlooked! We were left with the cost. I understand it's not fair, and we're open and confident that we can find a middle ground where both parties are comfortable. Another point we want to express is that the good treatment, human relations, work ethic, and transparency between sellers and customers can be reviewed. Thank you very much, and we're willing to find a fair understanding.

July 10, 2025

Good afternoon, Sarah! We apologize if we've affected the reputation of your business! But it's due to the helplessness of not being heard and the abuse by the sellers. We More

by Darleny Moran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sarah Crabtree, Mike Bihary
Report | Print
Jul 10, 2025 -

Crabtree Toyota in Watertown responded

Darleny, I am sorry to hear about your vehicle issues. I spoke with management and service about your situation. Our service department had recommended servicing your transmission and unfortunately, you had declined the recommendation three times. Our Iron Clad Warranty unfortunately does get voided if the customer declines the recommended maintenance that could have avoided issues to your transmission and suspension. The vehicle went through a certification process that was approved and backed by Toyota. Any prior accidents on the vehicle would have publicly been accessible on the CarFax report. There of course will be wear and tear to the vehicle, such as brakes, tires, pumps, etc., especially with the amount of miles you had put on the vehicle. If you would like to discuss further, I can have Eddie reach out to go over your options. I apologize again for your vehicle frustrations. Sincerely, Sarah Crabtree

Jul 10, 2025 -

Darleny Moran responded

Hello Sarah! Thank you very much for your attention and taking the time to respond to our complaint. We only declined the transmission maintenance recommendation once. The next time, we performed the recommended service with the service department. The recommendation for transmission service is every 60,000 miles. However, when the vehicle was sold, it already had nearly 59,000 miles and only 1,160 miles remained to reach the limit. Why didn't the dealership perform the service before selling it? Why didn't they change the tires? Why didn't they check the rear end? All of this was overlooked! We were left with the cost. I understand it's not fair, and we're open and confident that we can find a middle ground where both parties are comfortable. Another point we want to express is that the good treatment, human relations, work ethic, and transparency between sellers and customers can be reviewed. Thank you very much, and we're willing to find a fair understanding.

February 12, 2025

We were treated very nicely and were heard with what we needed.The sales person that we dealt with was very professional. More

by batya1121
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dasiy Bonilla
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December 08, 2024

Very happy with the attention and care my wife and I were provided during our purchase of a new Sienna. Eddie and staff made the experience painless. The team here was very easy to work with and transparent More

by Brian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Soto, Nick in Finance
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November 19, 2024

Both Steve Papadakos and Eli Velazquez treat me with respect and I feel both were professional, kind and understanding. It was an easy buying experience. More

by michelebet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Papadakos and Eli Velazqquez
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November 16, 2024

Just bought a used Tacoma. Gregory set up the day with an excellent sales experience. He was very knowledgeable and a pleasure to deal with. Would highly recommend Crabtree. More

by Jfair
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory Cheda
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September 11, 2024

I recently purchased a Corolla from this dealer all I can say is they are great people to do business with and totally recommend Eddie Soto as your salesman for your next purchase. More

by 8691lucy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Soto , James
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September 03, 2024

Very good service , I can recommend all my friends and futures costumer stop by this store , they make you dream come through very happy with the sales consultant Gregory and all the personal work in my p More

by Dala
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gregory cheda
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September 01, 2024

The car is great, it has space and comfort. But unfortunately the service at this establishment is terrible. A lack of commitment. More

by cris-cris-10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Edinei lima manager
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June 21, 2024

Excellent experience. Would highly recommend. Carlos(salesman), Bobby(manager), and Jonathan (financial). All great to work with; no stress. So happy with the whole team a More

by booch08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos, Bobby, Jonathan
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