I want to start by saying I do believe we received a good deal on the car, however it was not what we was promised nor even close to what we was influenced over, we went in on a Friday, it was our first stop for the day and our first stop actually to even begin the trading/ buying process, our whole purpose, budget and meaning for trading/buying another vehicle was for a lower payment. We knew going in that it may not be possible for us and wasn't even sure we was going to go through with selling/trading our car. We went in after seeing a Hyundia Genesis with "Manager's Special" on the windshield knowing we loved this model just from seeing it we wanted to check the price... They told us and I immediately knew it was out of our price range so I let them know and asked them to search for a used one maybe or a different car... They did so but kept going back trying to negotiate the Genesis, they kept pushing in our face the equity that we would gain and we did like the concept because we were under in our car, but we let them know the highest payment we were comfortable with if we was to let our suv for a car was $500 they started on Friday with a $680 on the car no where near what we wanted, ending up after talking down to $635. So we said we would take it home and try it but with the understanding there was more to come down and better equity... We decided on the next day that we would rather keep our vehicle and refinance as we could get a $595 payment with it and we loved it... So we took the car back and explained this... Told them unless the payment was $500 we wanted to keep our car we looked at a few other vehicles in that range but non was satisfactory so we told them we were gonna pass and sorry to waste there time... The GM came over with a bookout sheet and layed it in front of us and it read $53000 for clean retail and the trade in value was $46000 and said this is what we would give trade in on the car... Now knowing they had the car originally listed at $39000 I didn't see how they could do this but he assured us that we would have no problem trading it for way more then we were gonna have in it... Now this was awesome to me and my wife because we were gonna get out of a negative equity and into a positive one we explained that we were not sure what to do and went to the parking lot to discuss this they told us we would have to take the deal that day because it was the last day of the month and they needed the sale.... So we decided that we did want a cheaper payment and that we probably wasn't gonna get out of the negative equity anywhere else so we might should take the deal... We went back in and told them the whole situation and let them know we was thinking about doing it just for the positive equity so we could just turn around and trade the car somewhere else or there for the cheaper payment we wanted because we would have the positive equity to use for down payment they said exactly and the GM even said "I should by the car to do the same thing" so with seeing the sheet and them telling us over and over about the positive equity we signed the papers.. The next day we called several dealerships and I even had my friend that owns a ford dealership check the trade price and know one offered more then $34,000 for the car when we financed $40 so they was $12000 off from what they had promised we could get out of the car I can understand and would except $3-4000 but $6-12000 so we called back to them and asked what would the deal be to get us back into our suv now they had told us also that they would be losing money on the vehicle we traded in they gave us $31,000 and have it on the lot for $37000 so that was also a lie but anyways we asked if they would just trade us back straight across they said they could only give 36 for the car and would need the 37 for our car... I feel like we was completely lied to and I still have all the paper work showing the numbers and even have written proof they promised us the cars trade in worth would be 46000 and now we are completely upside down the same we was in our previous vehicle but with a vehicle we don't love and with a payment 160 dollars higher then our budget.... They said there was nothing they could do and didn't try to help any past that... Horrible professionalism my number is 4794380237 and my name is Kenneth Floyd I would love for someone to contact me that could atleast give me a better explanation for my situation
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