I usually do not write reviews, but after 3 separate bad experiences, I felt like I had to. Service dept. doesn't know what they are doing. The first time I brought my truck in I needed one of my side mirrors replaced and a running light bulb replaced. I provided them the new side mirror. When I picked up my truck the mirror was on but it was loose and vibrated frantically while driving. They didn't change the running light bulb. The second time I came in my truck was having to be jumped pretty regularly, and I knew it wasn't the battery (because I had replaced it) and I knew it wasn't the alternator. Sometimes it started, and sometimes it didn't. When I had it towed in they said it started right up. They said there was nothing wrong with it. I took it home and continued to need to jump it every few days. I finally took it back in, told them the whole story, they were unapologetic about having not addressed the issue the last time I was in. I suggested a possible intermittent short in the sound system and said that would be a good place to start. After having it a day and half they called and said "we can't test it the battery is dead, and the truck won't start". I said..... "yes, that's why it's here. Charge it and test for shorts". Why did I have to tell them that? Then the next day they called and said they couldn't get the battery to charge - even though it was (A) a new battery, and (B) they had already said they tested it and it was good. I said... "ok, put a new battery in". They finally managed to get it started and powered so they could test for shorts and they found a short right where I told them it would be. They called to let me know, so I asked that they return the sound system to stock, that way the short would be eliminated. They said no problem. I finally came in to get my truck. The service guy I was working with said my sound system was returned to stock, the truck tested with no shorts, and I was good to go. I paid. When I got in my truck my sound system was completely dead. I parked and walked back in and told the service guy. He was confused and came to look at it... and indeed I have no sound. He went and talked to the people that worked on the truck and apparently they didn't address the issue at all! They didn't disconnect the after market sounds system, they didn't return it to stock... all they did was flip a breaker and isolate the sound system from the rest of the electrical system! I was was pissed, I could have done that. The guy apologized and I asked for my money back. He said he was going to make this right, bah, blah, blah. He promised to call me the next day to sort it out. It's been weeks and he has never called. I have literally never had a good experience with Crater Lake Ford's service dept. I do not recommend them at all. It seems that their people are either uneducated or don't care, or both.