In the last year I have had two unfortunate experiences with Crater Lake Ford. I had problems both times. The most recent experience was in July 2015. I had had my clutch and related parts replaced while on vacation in a different state many miles away. I was having trouble with the repair. As soon as I returned to Oregon, I called Crater Lake Ford several days in advance to schedule an appointment. I delivered the vehicle at 7:30 AM. After three and a half hours, I was told there were three problems with the vehicle. They ordered parts and rescheduled me for repair in two days. Before my appointment, the service rep called and said the parts were not in. I was rescheduled four days later. The day before the second appointment, the service rep called and said all the parts were in and confirmed the appointment for the next day.
The following day, I returned. After two and one half hours, I was told the none of the parts they had ordered were the correct parts. They said if I could come back the following day, they could correct one of the problems. I explained to the service manager that I had to leave to drive across country. He said he could not help me that day with any of the problems. I asked for return of the $220 "diagnostic fee". The fee was returned.
These are friendly, but incompetent people. Choose another dealer if you need service or repairs.
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