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Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
1,135 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 1,135 reviews

February 09, 2025

After several trips of mishaps in repairing my engine, I was finally able to get my car back in the condition it was in after the needed repairs. It took some steps in communicating my dissatisfaction with More

by PRIETA1114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Crest Cadillac responded

We sincerely appreciate your patience throughout the process, and we're glad we were able to make things right for you. Your feedback is invaluable, and it's great to know that the management and service department were able to fulfill your needs. Thank you for trusting us with your vehicle!

February 08, 2025

Such and easy process from start to finish , Everyone so welcoming from the time we walked in More

by A_starkes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cash
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Feb 10, 2025 -

Crest Cadillac responded

Thank you for your feedback! We’re so glad to hear that your experience was smooth and welcoming from start to finish. It’s our goal to make every step easy and enjoyable for our customers, and we’re thrilled we were able to do that for you!

February 08, 2025

Your team is amazing! We drove 4 hours each way to purchase with your store. We appreciate the level of professionalism and dedication to making sure we were taken care of More

by PAULVNN2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Myles Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keilyn Michaelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Crest Cadillac responded

Thank you so much for making the drive to purchase from us! We truly appreciate your kind words and are thrilled that you had such a positive experience. We're grateful for your trust and look forward to helping you with your next Cadillac! Safe travels and see you again soon!

February 08, 2025

They ran a full diagnostic on the car and determined that the software needed updating. That is all and it took less than and hour More

by jcgotg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're glad to hear that the diagnostic process was quick and that the issue was resolved efficiently with a software update. If you ever need further assistance, feel free to reach out!

February 08, 2025

I love Crest Cadillac's service department. Brian Oldham always takes care of my needs. I never worry about if the job is going to be completed correctly. The mechanics do an awesome job, an More

by SLCSatisified
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Brian, James, and the team consistently provide you with excellent service. It’s wonderful to know you feel confident in the work done on your car and that we’re able to keep you informed every step of the way. We truly appreciate your loyalty and look forward to continuing to serve you!

February 08, 2025

Great job, as usual! I can always count on Crest to take care of my vehicle. More

by CHRISBRINTNALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Crest Cadillac responded

Thank you for your continued trust! We’re thrilled to hear that you can always count on us for excellent service. We look forward to keeping your vehicle in top shape!

February 08, 2025

Timely service. They fix it right the first time. Longtime customer, always satisfied with our Cadillacs. More

by TREASTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Crest Cadillac responded

Thank you for being a loyal customer! We’re glad to hear that you’ve always been satisfied with the service and quality of your Cadillacs. We look forward to continuing to provide you with top-notch service for years to come!

February 08, 2025

Monica is a good service advisor. I appreciate the ride home. When I stay for a service the lounge area is comfortable. More

by BobH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
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Feb 10, 2025 -

Crest Cadillac responded

Thank you for sharing your positive experience! We’re glad to hear that Monica took great care of you, and that you enjoyed the comfortable lounge area. We look forward to serving you again soon!

February 08, 2025

Very pleased with the service and quality of service. Brian is very knowledgeable and helpful. More

by EGGAMEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Oldham
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Feb 10, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're thrilled to hear that you were pleased with the service and the quality of work provided. Brian is indeed an asset to our team, and we're glad he could assist you with his expertise. We look forward to serving you again in the future!

February 07, 2025

Everyone was great and very nice. The process was smooth and easy. Great car dealership! More

by jweatherford1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Bonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're so happy to hear that you had a smooth and easy experience with us. Our team takes pride in providing excellent customer service, and we're glad it showed during your visit. We truly appreciate your kind words and look forward to assisting you again in the future!

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