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Crest Cadillac - Service Center

Frisco, TX

4.8
571 Reviews
Call Service Center (469) 919-5551

572 Reviews of Crest Cadillac - Service Center

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February 08, 2025

They ran a full diagnostic on the car and determined that the software needed updating. That is all and it took less than and hour More

by jcgotg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're glad to hear that the diagnostic process was quick and that the issue was resolved efficiently with a software update. If you ever need further assistance, feel free to reach out!

February 08, 2025

I love Crest Cadillac's service department. Brian Oldham always takes care of my needs. I never worry about if the job is going to be completed correctly. The mechanics do an awesome job, an More

by SLCSatisified
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Brian, James, and the team consistently provide you with excellent service. It’s wonderful to know you feel confident in the work done on your car and that we’re able to keep you informed every step of the way. We truly appreciate your loyalty and look forward to continuing to serve you!

February 08, 2025

Great job, as usual! I can always count on Crest to take care of my vehicle. More

by CHRISBRINTNALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Crest Cadillac responded

Thank you for your continued trust! We’re thrilled to hear that you can always count on us for excellent service. We look forward to keeping your vehicle in top shape!

February 08, 2025

Timely service. They fix it right the first time. Longtime customer, always satisfied with our Cadillacs. More

by TREASTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Crest Cadillac responded

Thank you for being a loyal customer! We’re glad to hear that you’ve always been satisfied with the service and quality of your Cadillacs. We look forward to continuing to provide you with top-notch service for years to come!

February 08, 2025

Monica is a good service advisor. I appreciate the ride home. When I stay for a service the lounge area is comfortable. More

by BobH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
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Feb 10, 2025 -

Crest Cadillac responded

Thank you for sharing your positive experience! We’re glad to hear that Monica took great care of you, and that you enjoyed the comfortable lounge area. We look forward to serving you again soon!

February 08, 2025

Very pleased with the service and quality of service. Brian is very knowledgeable and helpful. More

by EGGAMEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Oldham
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Feb 10, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're thrilled to hear that you were pleased with the service and the quality of work provided. Brian is indeed an asset to our team, and we're glad he could assist you with his expertise. We look forward to serving you again in the future!

February 07, 2025

Gregg is the best Always takes care of me I’ve been a crest customer for 15 years More

by STEFANI.WEBSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg and Logan are AMAZING
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Feb 10, 2025 -

Crest Cadillac responded

Thank you for your loyalty and kind words! We're thrilled to hear that Gregg has consistently taken great care of you over the years. We truly appreciate you being a valued customer for 15 years and look forward to continuing to provide excellent service for many more to come!

February 07, 2025

My interaction and service that I receive from Bryan Oldham is always great and gives me the attention I need for my car to be serviced. Always does a good job! More

by Lyn Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Oldham
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Feb 10, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're so glad to hear that Bryan Oldham consistently provides great service and gives you the attention you need for your car. We truly appreciate your continued trust in us and look forward to serving you again in the future!

February 07, 2025

Crest is my dealership and my service rep Greg Vetrano always takes great care of me and my car! He is the best! More

by Lindagmorris2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
Report | Print
Feb 10, 2025 -

Crest Cadillac responded

Thank you for your feedback! We’re thrilled to hear that Greg Vetrano consistently takes great care of you and your car. We take pride in offering excellent service, and we’re so happy to have Greg on our team. We truly appreciate your loyalty and look forward to continuing to serve you!

February 05, 2025

Greg Vetrano has been my advisor for several years and is excellent. He is responsive, remembers me and my car and always keeps me informed. He's the best.; More

by NANCYfancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont know them
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Feb 06, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're so glad to hear that Greg has consistently provided you with excellent service. It's great to know he takes the time to remember you and your vehicle, and keeps you informed throughout the process. We appreciate your loyalty and look forward to continuing to serve you!

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