Kodie Cadenhead

Crest Cadillac responded

Thank you for sharing your experience with us! We are so glad to hear that the process was honest, straightforward, and hassle-free — that is exactly the kind of experience we strive to provide for every customer. We hope your kids are enjoying their car! It truly means a lot to know that you are considering us for your next vehicle purchase as well. We look forward to welcoming you back and making that experience just as smooth and enjoyable.

Crest Cadillac responded

We are concerned to hear about your experience with your vehicle's warranty repair. We understand your frustration and would like to discuss this further and work toward a resolution. Please reach out to James Freel, our Service Director, at jfreel@vtaig.com so that we can look into your situation more closely.

Crest Cadillac responded

We are absolutely thrilled to hear about your experience with our team! It is wonderful to know that Alex provided you with courteous, attentive service and guided you through every step of the process. That kind of dedication is exactly what we strive for with every customer who walks through our doors. Thank you so much for taking the time to share your feedback, and we truly appreciate your willingness to recommend us to your friends. We look forward to welcoming you and anyone you send our way in the future!

Crest Cadillac responded

We are absolutely thrilled to hear about your wonderful experience with us! It is truly gratifying to know that your family felt well taken care of and that we were able to meet your parents' needs with attentiveness and care. Receiving discounts that work for you is something we always strive for, and we are so pleased that came through during your visit.

Crest Cadillac responded

We are delighted to hear that your experience was a positive one! We also appreciate your candid feedback regarding the survey format. Your thoughts are genuinely valued, and we will take note of your comments about the minimum word requirement. Thank you for taking the time to share your experience with us at Crest Cadillac.

Crest Cadillac responded

We appreciate you taking the time to share your feedback regarding your recent experience with our sales team. Our goal is to provide professional communication, attentive customer service, and transparent pricing throughout every stage of the vehicle purchasing process. We understand your concerns regarding follow-up communication, wait times during your visit, and your interactions with members of our sales and management teams. Feedback like yours is important as we continually work to improve the customer experience. Please reach out to Caleb Brosin at CBrosin@vtaig.com so we may review your concerns further and assist you directly

Crest Cadillac responded

Thank you for your wonderful feedback! It is truly rewarding to hear that your car-buying experience was straightforward and professional — that is exactly the standard we strive to uphold for every customer who walks through our doors. We are so glad that Kodie was able to make the process easy and accommodating for you. We will be sure to pass along your kind words. We hope you are enjoying your new vehicle, and we look forward to serving you again!

Crest Cadillac responded

Thank you for taking the time to share your experience with us! It is wonderful to hear that Alex made such a positive impression — providing exceptional service is something we truly value, and it means a great deal to know that it came through in your visit. We look forward to welcoming you back for your next purchase, and we appreciate you spreading the word to others!

Crest Cadillac responded

We are glad to hear that your experience with us was such a positive one! It means a great deal to know that you felt well taken care of — from the pricing to the quality of service and the warmth of our team members. That is exactly the kind of experience we strive to provide every customer who walks through our doors. Thank you for taking the time to share your kind words. We truly appreciate your trust and look forward to welcoming you back to Crest Cadillac in the future!

Crest Cadillac responded

We are overjoyed to hear about your wonderful experience! J. Anthony Chapman clearly made a meaningful impact by taking the time to truly listen and support you through the transition to your new vehicle. It is always gratifying to know that our team members go above and beyond to ensure a seamless and personal experience for our customers. Thank you so much for sharing this kind feedback and for trusting our team with such an important decision. We will be sure to pass along your warm words — recognition like this means a great deal to our entire team. We look forward to welcoming you back whenever you are ready for your next vehicle!