Crestmont Hyundai

Second appt to get my broken windshield wipers fixed since new part was necessary after service advisor was very condescending that it was an easy fix on my first appt….well he was wrong and should work since new part was necessary after service advisor was very condescending that it was an easy fix on my first appt….well he was wrong and should work on the way he speaks to a customer and his body language. I let it go chalking it up to everyone has a bad day. On to my second appt which I arrived on time for my 11am appt and lucky me (“not”) I get the same service coordinator. I give him my name and let him know I will be waiting while service is completed. He proceeds to quickly snap back with agitated tone that the service will take 3-4 hours or longer with lunch hour coming up and they will not even look at until sometime after lunch. I responded that I was never told that when he scheduled this appt which was already an inconvenience of having to come back because they did not have part for the first trip. I did not make any arrangements to leave and again advised I would be waiting….so rude he was. After making my way to the waiting area and getting settled for my 4 hours wait….within 20 minutes I am approached by the service advisor who states don’t get to comfortable your car is done. Thank goodness I did not end up calling someone to pick me up and inconvenience a family member to bring me back. This service advisor needs some training and coaching on how to interact and treat customers. He is not doing anything for your brand and for your customer loyalty and repeat business. Good luck with that one. I would not wish the experience I received from him on both occasions to anyone. More

Lillian was very helpful and very knowledgeable about the vehicle we were purchasing and just very kind to us vehicle we were purchasing and just very kind to us More

A pleasure to work with! Michael and Lilly were awesome to deal with. I’d recommend Crestmont to anyone!! Michael and Lilly were awesome to deal with. I’d recommend Crestmont to anyone!! More

They take the time with each customer to make sure they get what they want and they are happy. get what they want and they are happy. More

Excellent I purchased the 2017 Santa Fe and have my service at Crestmount dealership with no problems whatsoever. service at Crestmount dealership with no problems whatsoever. More

Joe is a very hardworking and works well with customers Great waiting room and coffee ?? Great waiting room and coffee ?? More

Found a car to my liking. Taking care of malfunction with vehicle Overall a good experience buying a car Taking care of malfunction with vehicle Overall a good experience buying a car More

Really impressed with vast car selection at this dealership!! Justin was so helpful in making a great deal for me!! A++++ dealership!! Justin was so helpful in making a great deal for me!! A++++ More

Very knowledgeable and accommodating. We were made to feel valued. From the manager to the salesman to the porter everyone we dealt with was wonderful. We were made to feel valued. From the manager to the salesman to the porter everyone we dealt with was wonderful. More

Returning customer for over 15 years. Just got my 5th vehicle from Crestmont! Nate has been the best sales representative so far. Just got my 5th vehicle from Crestmont! Nate has been the best sales representative so far. More