Criswell Chrysler Jeep Dodge RAM and FIAT

Jason Allen quoted me an internet price of $21,232.00 for a 2011 Challenger SE and my trade in a value of $14,500.00. I arrived at the dealer at 2:30pm to make the deal. During the first part of the deal Jas a 2011 Challenger SE and my trade in a value of $14,500.00. I arrived at the dealer at 2:30pm to make the deal. During the first part of the deal Jason said the vehicle had been scratched on the left front lower surface of the fascia and they had repaired this. I ask to see the work performed and the in house repair order. I was shown a spot that looked good and somehow the repair work order was misplaced. After he talked with Sam Hall, we agreed that they would drop the delivery fee of $750.00 and I would take the car as it was. The deal continued and I was taken to the F & I department to finish the paper work.At this point I had been there 4 hours and wanted to as quickly as possible complete deal. The F & I person with the contract right side up to me, his right wrist and fore arm hiding the preprinted listings went down the numbers at a lighting pace. I later discovered I had been charged $100.00 TWICE for dealer pricing and the price of the vehicle went from the verbal quote of $21,232.00 to $23,995 AND on the in house purchase order the price was $24,963.40 to $24,989.40 (a 25.44 increase that no one can explain). At the time I did question the sudden increase from the $21,232.00 price to $23,995.00 and was told that the trade in value was too high. AND besides you have signed the papers and thats it. Still trying to work with the dealer I accepted this and told them to put the tags on the car and let me go. While Jason was putting the tags on I found the front side marker lites weren't working ( Jason said they are reflectors not lites and finally admitted they were lites after I insisted they were lites and he needed to try another car on the lot). This finally set me off and I started looking closer at the car in the dark. I found a knot on the plastic bumper that Jason once again claimed was just a piece of plastic that he would just push in and fix. All he did was crack the paint in that area and I had to tell him to stop. I was told to bring the car back the next day and they would fix EVERYTHING. Well you guessed right. After further damaging the bumper while getting the harness reconnected (that was the knot on the bumper). I was told that's all they would do. The paint they applied to the front end when it was damaged doesn't even come close to matching, has dust lumps in it, it's been burned in two spots where the buffer was over used. there are scratches on the bumper from the sloppy reassembly job and it's misaligned. PLUS the yard jockey while filling the tank for the FREE first tank of gas drug the gas hose down the side of the car by the fuel door. I have called too many times to have kept count and told anything from they will call right back to them flat hanging up on me. And Dodge to date tells me they can't do anything about the dealer or car. I have finaaly contacted the BBB and not to my surprise have found out the company has a D rating More

After going to other dealers, we found that they worked After going to other dealers, we found that they worked with us the best. They were very helpful. We were very happy to buy our new van from them. After going to other dealers, we found that they worked with us the best. They were very helpful. We were very happy to buy our new van from them. We will tell our friends and family about the service we got. Phill Joans gave us a class, took his time and did not rush us. More

I recently bought a 2011 Dodge Ram from Criswell Chrysler. After I had researched the car a little bit I knew that is what I wanted and had been hearing what great deals they are giving on trucks a Chrysler. After I had researched the car a little bit I knew that is what I wanted and had been hearing what great deals they are giving on trucks and suvs right now. It is so refreshing to experience buying a new car without that uncomfortable feeling of the overwhelmed by the common dealer tactics. I will recommend my friends to deal with these guys More

We have bought our last 4 cars from Criswell Chrysler in Gaithersburg and found ourselves there for the 4th of July sale this past weekend. We bought a new 2010 Jeep Compass and once again got a tremendous Gaithersburg and found ourselves there for the 4th of July sale this past weekend. We bought a new 2010 Jeep Compass and once again got a tremendous deal on it. To tell you the truth we don’t plan to ever shop anywhere else. There is hardly ever any pressure from the sales team I mean you have to expect some but nothing like the other dealerships we have visited. To add to it, their service department has bent over backwards when we would have to take our other vehicles in for service. They have always fit us in as quickly as possible and made sure their work was up to standards. We will continue to recommend Criswell Chrysler! More

Best dealership I’ve ever been to. The staff was great the environment was fun and the entire facility was spotless. This dealership has a ton of personality ? really enjoyed myself and I’m very happy abo the environment was fun and the entire facility was spotless. This dealership has a ton of personality ? really enjoyed myself and I’m very happy about my 2009 Jeep Commander I got a great deal. 2 thumbs up. I really needed to take the time to show my gratitute to everyone at Criswell Chrysler they did everything in their power to take care of all of my needs time and time again. I'm very grateful. More