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Criswell Ford of Woodstock - Service Center

Woodstock, VA

4.0
21 Reviews

21 Reviews of Criswell Ford of Woodstock - Service Center

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September 15, 2023

Great service provided. Upcoming recommended services mentioned. Discounted jobs were suggested for next service when the time comes. More

by aroyer0510
Recommend Dealer
Yes
Employees Worked With
Barb Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Seal service writer
Sep 18, 2023 -

Criswell Ford of Woodstock responded

Thanks for choosing to work with the friendly and professional team at Criswell! We look forward to continuing to provide the service your vehicle needs to stay well maintained.

September 05, 2023

The dealer ship over all was fine. The decision. Made for my repairs was unacceptable. More

by Misty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trae Rose
Sep 06, 2023 -

Criswell Ford of Woodstock responded

Thank you for taking the time to share this review. We regret that Ford did not meet your expectations regarding repairs. We do appreciate knowing your experience with our dealership was a positive one. Please don't hesitate to reach out if we can help in any other way.

August 16, 2023

Everyone was super nice and helpful. Trae was great in explaining what had been done to the vehicle. More

by joy.presley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buster was fun to talk with., Trae Rose
Aug 17, 2023 -

Criswell Ford of Woodstock responded

We're happy to see you found our team to be so helpful! Don't hesitate to reach out if you have any other questions.

June 21, 2023

My first couple of experiences with Criswell left me on the fence. Some were good some were bad. My last experience left me convinced I could not trust this dealership. More

by skinsfanz
Recommend Dealer
No
Employees Worked With
Trae Rose
Jun 26, 2023 -

Criswell Ford of Woodstock responded

Our goal is to deliver an all-around outstanding experience each time you visit our dealership, and we are sorry to see we did not meet your expectations. We truly hope you'll consider giving us another chance to provide a better visit in the future, and we welcome you to reach out to our manager if you would like to discuss the details of your experience.

May 24, 2023

Trey was super nice and helpful. He called me that the parts were ready to repair my recall issue and said they were able to fit me in right away. I had my Bronco in the shop within More

by goodkellyl766
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Colbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trae Rose
May 26, 2023 -

Criswell Ford of Woodstock responded

We're happy to see you were pleased with your all-around outstanding experience at our dealership! We hope you'll keep us in mind for any future service needs.

May 17, 2023

Fast service. Fit me in. Satisfied with the outcome. Clean, quiet, friendly atmosphere. Close to home. More

by paradisebkf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Colbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Harne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Criswell Ford of Woodstock responded

It's great to hear you were pleased with your experience at Criswell Ford! We value the opportunity to work with you and hope you'll keep us in mind for any future automotive needs.

February 23, 2023

During an inspection they found a safety recall that needed to be completed. They had the parts and they were able to schedule the repair for the next day. They drove me home so I wouldn't have to wai More

by S_P_HENDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JASON, AUSTIN
Feb 24, 2023 -

Criswell Ford of Woodstock responded

We're happy to see that our friendly and knowledgeable staff was able to take care of this item for you. We hope to see you again when your vehicle is due for its next routine maintenance visit.

February 01, 2023

Your service Man Trae Rose was Extremely helpful, no problems! The type of employee your dealership needs more of. More

by lcdieter
Recommend Dealer
Yes
Employees Worked With
Trae Rose, Holley Smith
Feb 06, 2023 -

Criswell Ford of Woodstock responded

We're happy to hear you found our staff to be so helpful! Thanks again for choosing Criswell Ford and for sharing this positive feedback.

January 26, 2023

The fastest service I had there. Very satisfied. Have only one complaint-my brother-law god knows he is weird. More

by gdw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Neff, Andrew Rainey
Jan 27, 2023 -

Criswell Ford of Woodstock responded

Thank you for sharing this 5-star rating! It's great to know everything was completed quickly and to your satisfaction.

January 09, 2023

I like going here, they treat me well, both service and sales. I think they give good deals w buying a vehicle. More

by lsmallow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devine Wood and Devines Haynes, Tim Neff, Holley Smith
Jan 10, 2023 -

Criswell Ford of Woodstock responded

Our top notch staff works hard to ensure every customer enjoys an all-around outstanding experience in both our sales and service departments. We appreciate your business and look forward to continuing to work with you on any of your automotive needs. Thanks again for sharing this positive feedback!

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