Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Criswell Nissan - Service Center

Germantown, MD

4.5
498 Reviews
Call Service Center (301) 825-5993

498 Reviews of Criswell Nissan - Service Center

Sort by
January 24, 2025

Deuce has the best customer service! Criswell Nissan its the only place I go to for car service. More

by Hiba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Criswell Nissan responded

It's wonderful to know you can count on our staff to provide exceptional customer care and high quality vehicle service! We appreciate your continued patronage and look forward to your next visit with us.

January 20, 2025

The service department is efficient and courteous. My car is always ready in a timely manner. More

by jwolfgram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ericka Escobar
Report | Print
Jan 20, 2025 -

Criswell Nissan responded

It's great to see you can rely on our top notch team to provide a simple and seamless service event each time you visit. We value your business and look forward to seeing you soon!

January 16, 2025

Criswell handled the service very professionally. Deuce Ransome is an excellent and competent manager and always get a good service from his mechanics at the shop. More

by LEAL2600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Criswell Nissan responded

Thank you for sharing this positive feedback with us! We are happy to see you were pleased with the friendly and professional service you received at Criswell.

January 15, 2025

Customer service is always exceptional! The team is extremely flexible and efficient which is very helpful. Deuce is phenomenal! More

by pzapata01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pi
Report | Print
Jan 15, 2025 -

Criswell Nissan responded

It's rewarding to read this positive feedback! We value your business and appreciate knowing you can count on our top notch team to deliver great customer care and high quality vehicle service from start to finish.

January 14, 2025

They are fast, courteous and do a great job. I've used them for years. More

by brendajohnson1400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pain and Deuce
Report | Print
Jan 15, 2025 -

Criswell Nissan responded

It's wonderful to know you can rely on our friendly and professional team to deliver a standout service experience each time you bring your vehicle in for maintenance. We look forward to seeing you soon!

January 12, 2025

The whole experience was wonderful. Our salesman was very nice and helpful. Your finance department was great to work with. We would come back and deal with your dealership again. More

by MKFISH02
Recommend Dealer
Yes
Employees Worked With
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Criswell Nissan responded

Awesome! We really appreciate knowing you were pleased with your recent purchasing process at Criswell. We value your business and hope to be of service to you in the future.

December 29, 2024

Satisfy with the service, even though they requested me to leave my car overnight because of a shortage of tech personnel. If add car wash after service, that would be the best More

by WANJIAO03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Criswell Nissan responded

Thank you for sharing this feedback. We appreciate your patience and apologize for any inconvenience. We hope to be of service to you in the future.

December 27, 2024

Did a great job redoing a bad tint job that was under warranty. Will go back. More

by JEC9231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
Report | Print
Dec 30, 2024 -

Criswell Nissan responded

We're happy to see you were satisfied with the service you received at Criswell. We value the opportunity to work with you and look forward to seeing you soon.

December 17, 2024

Mr Deuce is the best at Criswell. ... I always like to contact him. He has a lot of knowledge, very professional and very friendly. More

by KATYFORGANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Deuce
Report | Print
Dec 19, 2024 -

Criswell Nissan responded

Thanks so much for taking the time to share these kind comments and positive feedback! We value the opportunity to work with you and look forward to seeing you soon.

December 15, 2024

I had an appointment for an oil change and tire rotation. However, these simple tasks took 4 hours to complete, with no one letting me know it was going to take that long. More

by ALBERTACQUAYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Ransome
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ericka Escobar
Report | Print
Dec 19, 2024 -

Criswell Nissan responded

We appreciate this feedback about your recent experience. Our team strives to deliver a positive service event, and it's disappointing to see this was not your experience. We apologize for the unexpected wait time and hope you'll allow us another opportunity to work with you in the future.

1
...
5
6
7
...
50