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Criswell Nissan - Service Center

Germantown, MD

4.4
339 Reviews

339 Reviews of Criswell Nissan - Service Center

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May 04, 2024

It charged me a 3% fee for paying with a credit card and did not warn me, so I had no choice. UNACCEPTABLE AND POSSIBLY ILLEGAL. More

by AJF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wayne Crabbe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rubin Ferreira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Engram
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashanti Shackleford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Nazemian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hommy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Palermo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Maroney
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024

I love coming to this dealership. My car is always taken care of. They ae honest and move quickly! More

by tquintana1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail
May 03, 2024

I was there yesterday morning lady Gail was very polite and kind, she took me in in minutes. Thank you More

by rjsgoodboy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail
May 03, 2024

Service was polite and courteous. The waiting area was comfortable. The staff are approachable and communicative. More

by PEPPER_SUNDAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Sterling
May 02, 2024

They are the best in the area they take care of everything and I feel safe with them More

by ALEJITAMUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Criswell Nissan responded

It's rewarding to know you can count on our team to provide a simple and seamless service event that leaves you feeling that your vehicle is safe and well maintained. We value your business and look forward to the next opportunity to work with you.

April 29, 2024

I always take my Nissan for service at Criswell Nissan in Germantown. The service associates are always courteous and really pay attention to customer’s needs, advising the services to be done, with no press More

by LEAL2600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Criswell Nissan responded

It's rewarding to know you can count on our top notch team to keep your vehicle well maintained. We look forward to seeing you soon!

April 26, 2024

I always get excellent service at this dealership. The employees are very professional and always keep you informed. Duce and his people are a pleasure to work with. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Criswell Nissan responded

It's great to know you can depend on our top notch team to provide an easy and efficient service event each time you visit our dealership. Thanks again for choosing Criswell and for sharing this positive review with us. We look forward to seeing you soon!

April 23, 2024

Car dealership (merchant) charged for a 4 wheel alignment which was not performed. Car still pulled to the left after "service" was completed. Took car to two independent mechanics who both said merchant did More

by okmohammed2
Recommend Dealer
No
Employees Worked With
Gail Sterling
Apr 30, 2024 -

Criswell Nissan responded

Thank you for sharing this feedback. We appreciate all comments and have shared your review with our management team. We strive to provide a positive service event and regret this was not your experience. We welcome you to reach out to our manager if you would like to discuss the details of this service event.

April 22, 2024

This dealership should be awarded for friendliness, accuracy, and availability. Thank you for the experience! More

by Sedrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duice
Apr 23, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell! We value your business and truly appreciate these kind comments.

April 21, 2024

Great customer service and the labor was amazing too! Thank you so much for your service! More

by BAWACK2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Palermo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Criswell Nissan responded

It's our goal to offer an overall outstanding service event, and it's great to see you were satisfied with your experience at Criswell. Don't hesitate to reach out if we can be of further assistance.

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