Cronin Hyundai of Nicholasville - Service Center

This is a review of the service department only. Only on rare occasions do I give negative reviews, but Cronin’s’ service was so bad I had no choice. I’ll only provide facts so you can decide fo Only on rare occasions do I give negative reviews, but Cronin’s’ service was so bad I had no choice. I’ll only provide facts so you can decide for yourself if the negative review is warranted. The USB port used for android auto was broken and needed to be replaced. August 4rd – Cronin checked the car out. Based on their assessment they ordered the necessary parts. August 22nd – Once the parts arrived, I brought the car in for repair. They were unable to complete the repair because the port hadn’t arrived, but they were able to replace the “other working components” which included the USB port on the passenger side which was not broken. They said they would order the missing part and would schedule a follow-up to finish the repair. October 9th - Called to verify that the parts were in stock. They confirmed that they had the necessary parts. October 10 – Took the car back in but they were not able to resolve the issue, because they didn’t have the necessary parts. October 17 - Took the car back in again but they were unable to complete the repair. The service rep said “We didn’t do anything to it.” I started to raise my voice asking why they were unable to finish the repair, at which point the rep slammed my key fob on the service counter and stormed off across the service bay. I never got an answer as to the repair wasn’t finished and was not given any paperwork. During my ghastly ordeal with Cronin, I spoke to their Parts and Service Director Steve Dattilo. Steve is based in Ohio. He stated that he was going to be at the Cronin Hyundai in Nicholasville on the following Friday and follow up with the service department and let me know. I never heard back from him. I did call and speak to him on several other occasions but there was never any resolution. I purchased the car at Don Franklin in Lexington but their service department was so booked up it took several weeks to get an appointment. Because I already had a bad feeling about Cronin, I did make an appointment with Don Franklin for September 1st, at which time they performed their assessment and ordered the necessary parts. Once the parts arrived the car was scheduled for repair on November 7th. Don Franklin completed the repair in 4 hours. Their service rep stated that it was “Simple repair, the entire unit comes in one piece and it was just a matter of swapping them out.” They explained to me that the reason it takes so long to get an appointment with them is because they end up servicing cars purchased from several other dealers including Gates Hyundai in Richmond and Cronin Hyundai in Nicholasville. I have other issues with Cronin Hyundai but I’m not including them because they’re subjective and I wanted to base my review on facts. More

Service department showed me to dirty filters (air and cabin) and said they needed to be replaced. I declined and the service rep returned to his area with the dirty filters. I saw my vehicle in the parki cabin) and said they needed to be replaced. I declined and the service rep returned to his area with the dirty filters. I saw my vehicle in the parking lot. The technician did not return to my vehicle. He came back to the waiting area in a few minutes and told me my service work was complete. The dirty filters had obviously not come from my vehicle. When I got home I looked at my filters and they were fine. Blatant fraud by the service rep More

Do not take your car here to get service they are full of crap. Someone tried to steal my daughters car and took out her ignition. She called them and they said they could fix it so she gad it towed there. I crap. Someone tried to steal my daughters car and took out her ignition. She called them and they said they could fix it so she gad it towed there. It sat there for 5 days no one contacted her or answered the phone when she called. She made a trip down there and of course the service department people were gone. She had to cuss them out to get someone to finally call her back. They gave her an estimate and told her it would be a month before they could fix it. She found someone else and had AAA pick up her car. They wouldn’t release her car they said she had to pay $165 diagnostic fee. Fee for what? She told them what was wrong they ignored her and didn’t contact her at all. They was too busy trying to sell her a new car!!!! The. Gonna charge her???? Customer service is horrible I even called and they hung up on me!!! More

This has been the worst experience I have had with any dealership ever. I went in for a simple anti-thief recall for my 2017 Elantra that was mandatory if I want any future services from the dealership. N dealership ever. I went in for a simple anti-thief recall for my 2017 Elantra that was mandatory if I want any future services from the dealership. Now my car alarm goes off after I start the car with the automatic remote start. I take it back to them and they tell me there is nothing we can do for you. They will not even attempt to fix their mistake! This issue still has not been resolved. Very unprofessional. They have told me lie after lie. They have wasted my time and money. More

My daughter has a 2017 sonata with 129k on it and engine failed. Cronin quoted $9k to replace or a $1k trade in. We told there service manager to move car out side, un hook battery, and leave key underneath failed. Cronin quoted $9k to replace or a $1k trade in. We told there service manager to move car out side, un hook battery, and leave key underneath floor mat. Transporter arrived with battery hooked up and no keys to load car. Should have known they would take advantage of a young single woman. More