Crossroads Ford of Wake Forest

Very knowledgable staff and very friendly. Never felt pressured but everyone most helpful and ready to assist. Wish all car purchases were this smooth and easy. Highly recommend Crossroads Ford of Wake pressured but everyone most helpful and ready to assist. Wish all car purchases were this smooth and easy. Highly recommend Crossroads Ford of Wake Forest. More

I knew exactly what car I wanted but didn't know how to get it. Jim searched the entire East Coast of the US to find cars like what I wanted - but they still weren't just perfect. He helped me order exac get it. Jim searched the entire East Coast of the US to find cars like what I wanted - but they still weren't just perfect. He helped me order exactly what I wanted and provided me updates on the status of my very own vehicle through the 7 weeks and 2 day waiting period. When my car arrived they called me immediately - paperwork was complete in 1 hour with my husband and I came by the next day to get my car. They walked me through every detail of my car in the air-conditioned comfort of the show room. They even setup my SYNC profile online and hooked my phone up to work hands free with the car. When it was time to go, they took my old plates off, put the new plates on the vehicle, had it clean and full of gas. After a final picture of me hugging my car they sent me on my way. The amount of customer service experienced was far beyond what I was expecting. I will definitely come back to Jim Welsh to buy my next car... but it won't be to replace this one. I'll be driving this van for a very, very, long time! More

What can I say, we went back and forth on pricing a couple of times and I got what I think is a good deal. The new truck was freshly cleaned, full tank of gas, and looked great. Both Clay and Chris wor couple of times and I got what I think is a good deal. The new truck was freshly cleaned, full tank of gas, and looked great. Both Clay and Chris worked with me to make sure I was happy. Surprisingly, the whole deal went fairly quickly, without the long delays I am used to from other dealers while the salesman "checks with the manager" or the trade in gets evaluated. Second vehicle from them, guss they are doing something right. More

A GREAT EXPERIENCE,,, VERY HAPPY WITH FRIENDLINESS, HELP WITH EXPLAINING VEHICLE ,TUTORIAL ,TOOK ALOT OF TIME AND PATIENCE WITH ME. MY ESCAPE WAS SPOTLESS AND SHINING,AM VERY HAPPY WITH MY CHOICE.. I WIL WITH EXPLAINING VEHICLE ,TUTORIAL ,TOOK ALOT OF TIME AND PATIENCE WITH ME. MY ESCAPE WAS SPOTLESS AND SHINING,AM VERY HAPPY WITH MY CHOICE.. I WILL MOST CERTAINLY COME BACK WHEN IT'S TIME FOR THE NEXT VEHICLE. MY THANKS TO ALL ASSISTING ME. More

I recently bought a new Focus from Crossroads Ford in Wake Forest. The whole thing was a very enjoyable experience. Bob Kingsberry is a very knowledgeable salesperson and he made the whole process very Wake Forest. The whole thing was a very enjoyable experience. Bob Kingsberry is a very knowledgeable salesperson and he made the whole process very simple. He took the time to get in the vehicle and go over all the features with me, which I really appreciated. The dealership is gorgeous with lots of cars to choose from and all the employees were extremely pleasant. I would strongly recommend this dealership and plan on buying my next car from them as well. More

I was very happy with my purchase at Crossroads Ford - Wake Forest. My salesperson was very knowledgeable of the product. They gave me more for my trade than I thought it was worth. One more thing that Wake Forest. My salesperson was very knowledgeable of the product. They gave me more for my trade than I thought it was worth. One more thing that I took notice of, the entire staff that interacted with me was more than pleasant, even salespeople walking by me when I was browsing through their spacious showroom. I would certainly recommend Crossroads Ford in Wake Forest if you are looking for a used vehicle. More

This was the last dealership we stopped at on Memorial Day. We had stopped at several other dealerships in the area. We were going to trade in my car on a SUV with three rows of seats. Several of the othe Day. We had stopped at several other dealerships in the area. We were going to trade in my car on a SUV with three rows of seats. Several of the other dealerships were only concerned with the volume of cars they were selling pr were rude to us. Cross Roads Ford of Wake Forest was the exact opposite! The entire staff was great. We explained what we were looking for and the sales person was very great at helping us find the exact right vehicle for us. He found the SUV we wanted from their website. They had the car delivered that evening and was ready for us to pick up the next afternoon. We highly recommend this dealership. This was the best car buying experience that we have ever had! More

Tried to browse the lot. Very high pressure. Sent in 3 people to try and "Get me in it today." Went to Capital Ford and bought an hour later. people to try and "Get me in it today." Went to Capital Ford and bought an hour later. More