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Crown Acura Richmond

Richmond, VA

4.9
495 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 495 reviews

May 15, 2024

Excellent service and service managers. .Mike Mereu is a wonderful manager …very professional all the time…service is accurate and timely! More

by sbrossart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mereu
May 15, 2024

Great customer service friendly sales people who take their time to break down and show you the best car and deal.would recommend anybody looking for Acura in Virginia area to visit crown Acura of Richmo More

by brown_kevin4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Easter, Josh Alford, Matt Perry, Jamel Chatman, Manny Badias
May 15, 2024

Alton, my service advisor was awesome as usual and kept me up to date on my repair service. I absolutely recommend them for you service and tire needs! More

by celtic-lad
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Alton in Service.
May 13, 2024

Great customer service from the online inquiry to the final purchase! No pressure purchase, seamless application and close out process. More

by Millsd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Perry, Shaun Chapman, Manny Badias, Kevin Johnson
May 08, 2024

Was my first service on my Acura MDX. It was done promptly and the advisor (Alford) was great! More

by Chpmnrich
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Mr. Alford
May 08, 2024

My service manager was very informative, professional, polite and very very friendly. He did an excellent job. More

by evingraham5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, took very good care of me
May 07, 2024

Excellent and knowledgeable service representative who is very kind and communicates really well; quick and efficient service; comfortable place to wait for completion of service. It’s never fun to have to t More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alton, David Burks
May 02, 2024

William is always nice and very helpful when I come to get my car serviced. He keeps me informed of the status of my service and what’s needed on my next visit. More

by salston21
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
William Alford
May 02, 2024

Consistently excellent! This dealership is a gem in Richmond - worth going out of your way! Matt and William were outstanding once again. Five stars! More

by Longtime Honda and Acura Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Alford, Wesley Hardaway, Manny Badias, Matt Rooney
May 01, 2024

Got great service and loaner for a routine oil change and tire rotation. Very professional and overall a great experience! More

by dsamva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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