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Crown Acura Richmond

Richmond, VA

4.9
646 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 646 reviews

January 18, 2015

Fantastic deal Crown gave us a great deal on our 2015 MDX, they were really easy to work with and our salesperson, Hayton Jones was just super! His knowledgable demo More

by Youn6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hayton Jones
Jan 21, 2015 -

Crown Acura Richmond responded

Thank you for the 5 star review! We strive to make our customers happy, so I'm glad to hear that we found you a great deal on the MDX you'd been looking for and that you had a wonderful experience purchasing it. Please let us know what we can do for you in the future and we look forward to seeing you again soon. Best wishes, Alex Utz, General Manager

January 12, 2015

Pleasant car purchase experience I started my Acura quote request online. Alex from Crown Acura contacted me. Right from the first call to delivery of the car he was friendly and prof More

by Kadiri_s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex & David B.
Jan 13, 2015 -

Crown Acura Richmond responded

Thank you for the great feedback! I'm so happy to hear that you had a comfortable and smooth experience while purchasing your Acura from David. Please let us know what we can do for you in the future, and enjoy your new car! Best, Alex Utz, General Manager

January 04, 2015

Great salepreson Love my new 2015 MDX and many thanks to HIen Vo. Hien was great to work and very helpful that making my decisions to chose Crown Acura. More

by Fearless
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hien Vo
Jan 05, 2015 -

Crown Acura Richmond responded

Thank you for the 5 star review! I'm so glad to hear that you love your new MDX and that you had a wonderful experience with Crown Acura of Richmond. Please let me know what we can do for you in the future and we look forward to seeing you again soon. Best, Alex Utz, General Manager

December 31, 2014

Amazing experience from beginning to end I've purchased quite a few cars. However, my purchase experience at Crown Acura of Richmond was like none other. My salesperson was very personable More

by McCalls
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hien Vo
Jan 02, 2015 -

Crown Acura Richmond responded

Thank you for the 5 star review! Your feedback makes me extremely proud of the team here at Crown Acura of Richmond. Customer satisfaction is our first priority, so I'm happy to hear that you are so pleased with the entire purchase. We look forward to helping you again in the future, so please let us know what we can do for you. Best, Alex Utz, General Manager

December 02, 2014

Never Again. I bought a used 2005 Nissan Murano SL AWD in March 2014. The price was good and the car is fully loaded so that was a positive. However, 1 month after More

by royaljd91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel
Dec 02, 2014 -

Crown Acura Richmond responded

Thank you for trusting us with your business and for letting us know of your issues. We inspect all safety elements of every used car and will only sell them to you if they pass that inspection. This inspection does not cover cosmetic or non-critical issues, however your issue certainly should be addressed under even the most basic of inspections. When is a good time for you to bring your vehicle in and speak to me personally? Please contact me at 804-977-3402 and let me know. Thank you, Alex Utz, General Manager

August 13, 2014

First Acura, very good experience! I worked with Hien and he was both personable and knowledgable. Once we had selected the vehicle we wanted to purchase, he was great about helping to More

by karen.b.barry.5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hien
Aug 14, 2014 -

Crown Acura Richmond responded

Welcome to the Crown Acura family! I am pleased to hear Hien provided you with a buying experience that was both personal and knowledgeable! We look forward to seeing you at your first service appointment. Thank you for your business! -Tony Sutton General Manager

July 08, 2014

Hien was great to work with I am proud to say that I am a customer at crown Acura of Richmond. I have always been greeted by friendly associates and they have all been very helpf More

by Kmbrown121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hien Vo
Jul 09, 2014 -

Crown Acura Richmond responded

Hearing from a happy, veteran customer makes my day! Thank you choosing Crown Acura for your purchasing and servicing needs. I will relay your kind message to Hien Vo. All the best, Tony Sutton General Manager

May 30, 2014

Tom and Wendy Youell Everything was fabulous. We went back to swap the trailer hitch ball and the whole event was effortless which was a pleasure. Hein was very very kno More

by Wcyouell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hein Vo
May 30, 2014 -

Crown Acura Richmond responded

Tom and Wendy, First of all, thank you for choosing Crown Acura of Richmond when swapping your trailer hitch ball. Second, I am happy to hear you received effortless, exceptional service from Hien Vo! Best, Tony Sutton General Manager

May 19, 2014

Very friendly dealership All members of the Staff have been very helpful. However, my husband asked the Sales Manager to call him when we were still considering whether to bu More

by marleelaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hien
May 20, 2014 -

Crown Acura Richmond responded

I'm sorry we were unable to get you through to the right person, but I am happy to hear that you received helpful, friendly service. We hope that you did purchase the MDX and are enjoying your new vehicle! We hope we can continue to provide you with excellent customer service when returning for your servicing needs. Best, Tony Sutton General Manager

May 15, 2014

Great experience at Crown with Hien Vo Great buying experience, no pressure sales, very professional interaction. Hien was very responsive to my inquiries regarding the vehicle I was inter More

by jshuttle27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hien Vo
May 16, 2014 -

Crown Acura Richmond responded

We are thrilled to hear you had such a great experience with Hien Vo, Tim St. Clair, and Tim Stapler. We will be sure to pass your kind words along to them. We hope you will revisit Crown for all of your servicing needs. Thank you for your business! Best, William Dean General Manager

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