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Crown Acura Richmond

Richmond, VA

4.9
646 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 646 reviews

April 25, 2014

Eager to please My salesman went out of his way to make sure I was happy and worked very hard to take all me wants and needs into consideration. I typically go to dea More

by vape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hein Vo
Apr 28, 2014 -

Crown Acura Richmond responded

Thank you for writing such a positive review regarding your car buying experience at Crown Acura of Richmond! We are glad we were able to change your perception of car dealerships and meet your expectations for finding the right car for you. We look forward to assisting you with future purchases and services. General Manager, Tony Sutton

April 10, 2014

Hien Vo Solid car he recommended for the price I was looking for, knew everything about the car and didn't try to pressure me into anything. Straight forward More

by JeffYing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hien Vo
Apr 11, 2014 -

Crown Acura Richmond responded

Dear Jeff, We are so happy to hear that you were pleased with your visit here at Crown Acura Richmond. We’re glad that Hien was knowledgeable and treated you well. We will be sure to pass the compliments along to him. Enjoy your new car! We hope to see you again for any future maintenance needs!

April 02, 2014

Just purchased a 2014 MDX from Antoine Pollard. No high pressure, no nagging phone calls! I can only say Antoine is very professional and courteous. I would highly recommend purchasing from Antoine. Great More

by Lauraleeee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antoine Pollard
March 24, 2014

I had a very positive experience at this dealership. I saw the car and drove it one day, drove it again 2 days later after visiting many other manufactures and decided the Acura MDX was the nicest car I h More

by bart159
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
March 07, 2014

Overall experience was good. Only complaint is that the length of time it took to actually test drive the vehicle seemed longer than necessary. Our sales advisor, Nardis Walker was very patient with us an More

by bn2cars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nardis Walker
Mar 10, 2014 -

Crown Acura Richmond responded

Thank you for taking time to leave us feedback. We do our best to cover all the necessary details and steps to make sure our customers leave with a vehicle that is the best match for them. We’ll do our best to be more conscious of the time it takes to get through the process but will continue to make sure we cover all the necessities. Congratulations on your new vehicle and we look forward maintaining it for years to come. Best Wishes, Tony Sutton General Manager

March 04, 2014

I recently purchased an Acura MDX with the help of Hien Vo. His commitment to excellence and customer service made this a very pleasurable experience for me. He constantly followed up with me to ensure tha More

by threeindies
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hien Vo
Mar 06, 2014 -

Crown Acura Richmond responded

Thank you for taking the time to leave us feedback regarding your recent visit to Crown Acura of Richmond. It’s great to hear that Hien and the rest of the team did so well in assisting you with your purchase. Your satisfaction and trust is important to us and we will continue working to maintain it. We’re always happy to help with any questions or concerns so please feel free to reach out. All the best, Tony Sutton General Manager

February 21, 2014

Wonderful, pleasant and stress free experience at Crown Acura. I was a first time car buyer and nervous about the experience. Hien V. was an amazing salesman who was patient, knowledgable and always avai More

by cmartino10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hien Vo
Feb 25, 2014 -

Crown Acura Richmond responded

Pleasant and stress free is exactly what we aim to provide for all our customers so it’s good to hear that is what you experienced during your visit. We really appreciate you taking the time to share your experience and for your recommendation. I hope you will give our service team at Crown Acura of Richmond an opportunity to provide the same great service as well. All the best, Tony Sutton General Manager

February 07, 2014

We bought a new acura rdx and Hien Vo was a great salesperson . He was friendly and knows everything about the car. We also referred my mother to Hien and she bought a new car from him. We will difin More

by ltsui
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hien Vo
January 04, 2014

They were very patient, friendly, knowledgeable and professional. It was a pleasure working with them. They were very attentive to my needs.and aimed to please me and my family. More

by aygill
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hein Vo
Jan 09, 2014 -

Crown Acura Richmond responded

Thank you so much for this excellent review! We strive for top-notch customer service in all that we do, and we are happy to hear you were able to experience this first hand during your visit to our dealership. We thank you for choosing Crown Acura of Richmond, and we hope you enjoy your new purchase! Tony Sutton – General Manager

January 02, 2014

Hein was great to work with. He was patient, well-informed, willing to show us all the features and answer all our questions as best as he could. He made our car buying experience an enjoyable o More

by neejr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hein Vo
Jan 03, 2014 -

Crown Acura Richmond responded

Thank you for taking the time to share your review! We are so happy to hear that you had a positive experience while working with Hein. We appreciate your business and look forward to working with you in the future! Tony Sutton – General Manager

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