Crown Acura Richmond

I purchased a used Acura RL from CarMax a few years ago I purchased a used Acura RL from CarMax a few years ago and when it came time to purchase a new car we went to Crown Acura. What a pleasure it was I purchased a used Acura RL from CarMax a few years ago and when it came time to purchase a new car we went to Crown Acura. What a pleasure it was to do business with the sales department - we got a 2008 Acura and we love it. I do have to comment on their service department - they are pleasant, have smiling faces (YOu don't see that with the other service dept that I use for a different car), always explain exactly what will be done and why - I really appreciate that. Mike Mereu is the person I talk with when my car is being serviced and I really appreciate how professional and friendly he is. We have purchased many cars for ourselves and 3 children over the years and this is probably the best car dealership we have done business with since moving to Richmond 30 years ago. More

Of the many car dealer service departments I have experienced in my lifetime, the Crown Acura Service Department of Richmond, Virginia, is, by far, the best. It is outstanding in every category---qu experienced in my lifetime, the Crown Acura Service Department of Richmond, Virginia, is, by far, the best. It is outstanding in every category---quality, efficiency, friendliness, and helpfulness. I highly recommend this exemplary group of service professionals. John V. Moeser More

With the busy schedule I have, Iam always looking for ways to save time. I would like toi save money too. I got a great deal on my MDX and the service since has been excellent. I plan to buy more acuras ways to save time. I would like toi save money too. I got a great deal on my MDX and the service since has been excellent. I plan to buy more acuras from this dealership. First they are great cars and second the service is very good. More

Bought our MDX in 2004 - logged 85,000 miles so far. Great vehicle. Always serviced at Crown Acura in Richmond in spite of the fact they are an hour away from our home. Easy in easy out. Loaner when Great vehicle. Always serviced at Crown Acura in Richmond in spite of the fact they are an hour away from our home. Easy in easy out. Loaner when necessary. Quality work which has lead to the high level of satisfaction we have had. More

Great overall experience. The process of buying my new '09 Acura TL was painless, and I was given a good price for my trade in, and the new car. My saleswoman was very helpful throughout, and has kept in '09 Acura TL was painless, and I was given a good price for my trade in, and the new car. My saleswoman was very helpful throughout, and has kept in contact with me, even though the sale has been completed. More

Terrific service. I've been using crown acura service department for 5 years and have never been disappointed. They go the extra mile so you will. I use them for my Acura and Honda. They always work t department for 5 years and have never been disappointed. They go the extra mile so you will. I use them for my Acura and Honda. They always work to make sure I am completely satisfied. Highly recommended. More

We were so pleased with Charlotte Birch who sold us the car. She could NOT have been any nicer or more thorough and patient. Also, we had had the car 6 hours and drove it out of town. We locked the keys in car. She could NOT have been any nicer or more thorough and patient. Also, we had had the car 6 hours and drove it out of town. We locked the keys in the car and Charlotte and Mark cut a key and FEDEXed it to us overnight. This was way above the call of duty. I have owned the car for only 24 hours and am already thrilled with the service. Thanks, Crown, for taking care of us. Barbara Wiltshire More

The Acura team did a fantastic job. Mary is AWESOME! I would consider my self high maintenance and she did a wonderful job making me feel great and getting everything I needed done in the promised time. T would consider my self high maintenance and she did a wonderful job making me feel great and getting everything I needed done in the promised time. Thanks Mary – because of you I continue to be a huge Acura fan. More

Mary went far above and beyond any customer service I have ever received. My car was outside of a covered warranty and she fought with Acura to ensure that I didn't need to pay for an expensive repair t have ever received. My car was outside of a covered warranty and she fought with Acura to ensure that I didn't need to pay for an expensive repair that was not my fault. I can not recommend higher. More

The Acura Service team is #1 especially Mike Mereu. Mike always takes good care of me when I call and come in for service. I have had my TL for 10 years and over 200K miles. Because of the personal and go always takes good care of me when I call and come in for service. I have had my TL for 10 years and over 200K miles. Because of the personal and good service received, I have always returned to Acura for my service needs. More