Crown Acura Richmond

I am very satisfied with the services (twice) I recently received from Crown Acura. As always, the work was completed in a timely fashion and the only other thing I can say is Mike, Mike, Mike!!!!!! He is w received from Crown Acura. As always, the work was completed in a timely fashion and the only other thing I can say is Mike, Mike, Mike!!!!!! He is why I keep coming back. He is definitely a great employee and Acura just might want to keep him for a long, long time. Mike makes the customer feel special and more assured that the work will be done with quality in mind and he never turns me down because of workload. Theo Gianakos, General Manager of Crown Acura - Richmond always makes me feel like part of the family and she always takes the time to talk to customers. I have gone to many dealerships where I never see the General Manager, but that is never true ar Crown Acura - Richmond. As long as Mike and Theo are there, I will be there. More

Crown Acura on West Broad St in Richmond provided us a very positive experience. The staff was friendly and responsive to our needs. When we returned for the first oil change on our TL, Mary was there wai very positive experience. The staff was friendly and responsive to our needs. When we returned for the first oil change on our TL, Mary was there waiting for us and the process took just over an hour. I recommend working with this dealership - they are the kind that remember you when you come in. More

These people meet all there commitments on schedule and do it a fashion that appeals to me. James is very good at his job and a pleasure with whom to work This is a very good place to do business and i do it a fashion that appeals to me. James is very good at his job and a pleasure with whom to work This is a very good place to do business and i would reccommend to anyone. acura is a top franchise and they represent it well. More

My service experiences have always been great at Crown Acura in Richmond, VA. For my most recent appointment, Chris was able to fit me in the same day I called for an oil change. After my car was looked a Acura in Richmond, VA. For my most recent appointment, Chris was able to fit me in the same day I called for an oil change. After my car was looked at, he notified me I was due for a tire rotation and the cost. He also helped when I couldn't get connected to the free WiFi by having it reset. I have talked up the service and prices so much that my father now gets his car serviced there instead of at his original dealership of sale in northern VA. More

I purchased my Acura from Crown Acura and I service it there too. Talk about a dealer that has their stuff together. Class A dealership! I shopped the D.C. area and couldn't find a better deal... Inste there too. Talk about a dealer that has their stuff together. Class A dealership! I shopped the D.C. area and couldn't find a better deal... Instead I got the run around. The D.C. dealers like to play the smoke and mirrors game and act like they are giving you one price then SURPRISE! Go with Crown Acura...they are straight shooters. More

I put the dealership to the test of customer satisfaction as I can be a very difficult customer. They not only impressed me, but made me want to buy again from them. Cuddos to the customer service oriented b as I can be a very difficult customer. They not only impressed me, but made me want to buy again from them. Cuddos to the customer service oriented businesses that still exist. Sorry there are not more like them. Antoine Pollard and Theo (General Manager) treated me with kindness and respect. Also during Antoine's absence John Sebastian - (unknown last name) took me out on yet another test drive and gave me even more feedback on why Acura was superior to the others I had driven. Being the decision maker and putting up with other dealerships disrespect for my female position and inappropriate questions, this was a nice change. I have yet to actually drive my car...due to personal situations, and I am confident that any tweeks will be taken care of promptly. All new cars have issues. I can only hope that after purchase marriage care remains the same as before purchase marriage proposal. Thanks for keeping luxury combined with superior engineering and getting on the bandwagon and doing the research on ways to keep fossil fuels out of the earth's atmosphere and my grandchildrens future. I will definately have a powerful voice should Acura not deliver the after sale care I am expecting. Your frontline soldiers look good to me right now and you should be proud. More

Absolutely great sales and service, Dealer of Distinction for a good reason, great deal and honest reliable efficient people from service to sales to management. Nice dealership to visit from the facility si for a good reason, great deal and honest reliable efficient people from service to sales to management. Nice dealership to visit from the facility side as well. Have bought 2 vehicles from Crown, love them both. More

I always have the best experience when i visit this dealership. From day 1 when I purchased my TSX. The original purchase process was quick, easy, honest, and straightforward. Service is always on po dealership. From day 1 when I purchased my TSX. The original purchase process was quick, easy, honest, and straightforward. Service is always on point! I called to make an appointment for my TSX and Chris Lutton personally set the appointment and followed up with me to confirm the time. When I arrived the paperwork was ready for me to sign and get back to my office. There was a clean fully fueled new model TSX loaner vehicle waiting for me when I arrived. There was no wait time at all. Chris called me when the car was ready and did not pressure as to a pick up time. The pricing was accurate as to the estimate given at drop off. Many times I have gone to other dealerships and the bill is not as estimated. This is NEVER the case at this dealership. My car looked like brand new bc it was fully detailed with a fresh paint protection. The staff is very friendly here and all the staff including the General Manager recognize me by name every time I come in. They are very personable and I love the fact that I can pick up a free cup of StarBucks when I visit. In conclusion, great service, good value, and friendly staff...I can't wipe the smile off my face! Thanks Chris....and CROWN ACURA STAFF. p.s. I will be bringing my WIFE's HONDA Pilot to get serviced in the future b/c the service is better here than the local Honda dealer... More

James was very courteous and knowledgeable about what needed to be done for my 2007 RDX (which I love)for it's 30,000 mi check up. He was very close to the cost estimate that he had given us when we left needed to be done for my 2007 RDX (which I love)for it's 30,000 mi check up. He was very close to the cost estimate that he had given us when we left the car for service. Other adjectives that describe him are personable, thorough, professional and organized. I needed to also have a new phone programed into my Bluetooth and he found one of the sales associates to do this very quickly and expertly for me while I was there at the dealership. I'm sorry that I don't remember his name, but he also did a great job. Just a fabulous job of SERVICE at Crown Acura of Richmond! More

THE NEW "BAIL OUT PLAN" for the auto dealers “SERVICE” Took my Acura TL into Crown for state inspection, they found motor mounts broke. Replacement cost $750.00, fine paid it! BUT 200 miles later now I ne Took my Acura TL into Crown for state inspection, they found motor mounts broke. Replacement cost $750.00, fine paid it! BUT 200 miles later now I need a new tranny and ECU $4500.00. They have the arrogance to tell me when they replaced my mounts the engine and tranny is never disrupted. It’s just a BIG coincidence after only 200 miles…….Come on!!! CROWN ACURA IS GIVING ME THE ROYAL TREATMENT and I plan to give it right back! The power of communications is the key to success or FAILURE. WRVA, Richmond Times, and all my friends on the Acura Forums I am ready to share my story. More