Crown Chrysler Dodge Jeep Ram - Service Center

I am a retired law enforcement officer and have bought many cars from many dealerships. If I owned a dealership, I would steal both these employees (Pat and Steve) from you because they know how to treat many cars from many dealerships. If I owned a dealership, I would steal both these employees (Pat and Steve) from you because they know how to treat a customer. I will buy my next vehicle from Crown in Cleveland because of their service and professionalism. KEEP UP THE FANTASTIC SERVICE! More

Pat provides personal service he picks up my Jeep Grand Cherokee at home and delivers the Jeep back to my driveway. It is always a pleasure to work with Pat. He always treats us right and keeps us informe Cherokee at home and delivers the Jeep back to my driveway. It is always a pleasure to work with Pat. He always treats us right and keeps us informed on the status of the Jeep. We have our 2011 Jeep Grand Cherokee and 2012 Dodge Ram serviced by him and his staff and we have recommended his service to all our friends and family. It is a pleasure to have someone that is knowledgeable and trusted to perform service on our vehicles. The vehicles are always as clean or cleaner after being serviced than they were when Pat picked up the vehicle. Excellent Service. More

Crown should be proud to have such wonderful service manager as Don Goben. He has a good attitude and has proven to be most helpful in meeting all my service needs. Don is a good ambassador and a true a manager as Don Goben. He has a good attitude and has proven to be most helpful in meeting all my service needs. Don is a good ambassador and a true asset to the Crown organization. More

Mr. Don Goben showed professionalism in dealing with my grandson's Jeep that had quit running in Cleveland, TN. He assisted with towing information, transportation, and service consultation to get my grand grandson's Jeep that had quit running in Cleveland, TN. He assisted with towing information, transportation, and service consultation to get my grandson quickly back on the road. His efforts were beyond the service and he place himself in the customer needs. Don's experience and skills and he deserves praise for his efforts. Alex Bell/ Scott LeBlanc, God bless you and your family Don. Alex Bell, Retired ATT Service Executive Hendersonville, TN More

Recently, multiple electrical systems failed in my 2011 Dodge Durango and I took it to Crown Dodge for warranty service. I have owned Dodge vehicles since 1986 and have experienced the service departments Dodge Durango and I took it to Crown Dodge for warranty service. I have owned Dodge vehicles since 1986 and have experienced the service departments of six other Dodge dealerships around the country prior to moving here and selecting Crown Dodge. My Service Manager, Don Goben, went above and beyond in serving my needs. He was attentive and courteous in preparing the service ticket, kept me informed at every stage of the repair operation, and was exceptionally customer oriented and creative in supplying alternative transportation when the repair took longer than expected. Don, and Crown Dodge as a company, took complete responsibility for the challenging diagnosis, procurement of multiple parts and completion of complex repairs. The entire operation was done for my service plan's deductible amount, making for an economical and satisfying customer experience -- the best I've ever had. More

Don & Margaret are always very friendly and helpful . They are always make my visit to dealership pleasant when in I come in to get my vehicle serviced. They are great :-). They are always make my visit to dealership pleasant when in I come in to get my vehicle serviced. They are great :-). More

Had trouble with the parts and service department on two trips. Once managment found out about problem, swift action was taken to correct the situation. While I am still upset about the first two visits, I trips. Once managment found out about problem, swift action was taken to correct the situation. While I am still upset about the first two visits, I am more than pleased with the way they handled the problem in the end. Sometimes two wrongs do make a right. More

Don has always been a pleasure to work with. He always treats my wife and I great. Always smiling and happy and keeps us informed on repairs. We have our 2008 Jeep Grand Cherokee and 2005 Jeep Grand Chero treats my wife and I great. Always smiling and happy and keeps us informed on repairs. We have our 2008 Jeep Grand Cherokee and 2005 Jeep Grand Cherokee serviced by him and his staff and we have recommended his service to all our friends and family on numerous occasions. I am pleased we found a knowledgeable and trusted service technician we can count on. More

I purchased a certified preowned car back in February and just last week the oil change light appeared on the dash. I called to schedule an appointment for my first oil change. Ths service manager took the V just last week the oil change light appeared on the dash. I called to schedule an appointment for my first oil change. Ths service manager took the VIN number of my car and informed me that I was not in the system for a free oil change. I left the dealer ship without leaving my car and decided to return later after work to find out why my car was not in the system. Upon returning to the dealership I was informed that only new car sales we eligible for free oil changes and that if the agreement was made by my sales associate it would have been listed on my Due Bill . I looked at the Due Bill and it was not listed. I explained that when I purchased the car the sales associate told me I had free oil changes with the purchase of the car, unfortunately the associate no longer worked at the dealership. to my surprize, the manager said he would honor the committment made by the sales associate. I was almost speechless, I wasn't going to have to fight for what I felt they owed me. This was a first, I am so pleased at the way they handled the situation. This is what customer service is all about, you guys ROCK! More