Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Crown Toyota

Decatur, IL

Overview
Employees
Reviews
4.8
49 Reviews
Crown Toyota is a dealership dedicated to delivering excellent cars, trucks and SUVs to the community of Decatur. Open for over 29 years, our Decatur Toyota dealership has become a top destination for those seeking new and used cars for sale within Illinois. Our number one priority has always been our customers and we diligently work to make sure they are completely satisfied with their service at our dealership. We treat them like family and value the relationships we've built with each one. Crown has always been and always will be a Decatur Toyota dealership you can trust when it comes to all of your car needs.
Contact Dealership

255 W Pershing Rd

Decatur, IL

62526

Directions

By Type

Showing 49 reviews

January 01, 2026

This was a great sale person. No games ! Honest straight forward made my trade and deal very easy. More

by giffordwater65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lacie Ludolph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2026 -

Crown Toyota responded

Thank you for the positive feedback! We're delighted you found our sales team honest and straightforward. Making your trade and purchase smooth and easy is exactly what we strive for. We truly appreciate you sharing your experience with Crown Toyota.

December 18, 2025

They were very friendly and knowledgeable. Our salesman did a great job in finding the vehicle we wanted. More

by Dblack1660
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Haskell
Report | Print
Dec 19, 2025 -

Crown Toyota responded

Thank you for the positive feedback! We're thrilled that our team was friendly and knowledgeable, and that your salesman helped you find the perfect vehicle. We appreciate you sharing your experience and look forward to serving you again.

December 12, 2025

Crown Toyota, Josh, Dillon, and the rest of their crew do an excellent job on everything we’ve taken into them. They’ve worked on cars that aren’t even Toyotas they always come up excellent. More

by steven.thorne54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacie Ludolph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2025 -

Crown Toyota responded

Thank you for the wonderful review! We're thrilled to hear about your positive experience with Josh, Dillon, and our team. We take pride in delivering excellent service on all vehicles, regardless of make or model. We appreciate your trust and look forward to continuing to serve you!

November 24, 2025

Great prices and Customer Service. Joe Haskell and the rest of his team was nothing but helpful and answered all of our questions. More

by Malachi Owen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Haskell
Report | Print
Dec 01, 2025 -

Crown Toyota responded

Thank you for the wonderful feedback! We're delighted that Joe Haskell and our team provided helpful service and answered all your questions. We appreciate your comments about our pricing and customer service, and look forward to serving you again.

November 01, 2025

Very satisfied with my recent visit to Crown Toyota. I had a recall repaired and had our RAV4 fluids and battery checked with winter being around the corner. The battery did not pass the Toyota standard More

by sesstj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacie Ludolph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry
Report | Print
Nov 06, 2025 -

Crown Toyota responded

Thank you for your positive feedback about your recent visit to Crown Toyota. We're pleased Larry kept you well informed throughout your recall repair and seasonal maintenance check, and that he identified the battery issue before winter. We're glad our competitive pricing with the discount made the battery replacement more affordable and that all work was completed efficiently. Your satisfaction means a great deal to us.

October 28, 2025

Took an hour and 45 minutes to rotate tires. I went on a Saturday and had an appointment, but it seems they’re very understaffed good workers, very attentive. I believe you’re short staffed. More

by Emil.Burnham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacie Ludolph
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2025 -

Crown Toyota responded

Thank you for your feedback about your tire rotation service. We truly appreciate your kind words about our team members being good workers and very attentive - this means a great deal to us. Please contact Tom Dunn at Tdunn02@crowntoyotadecatur.com so we can discuss your experience further and ensure we provide you with better service in the future.

August 25, 2025

I have been a customer for over 30 years! Excellence in all areas of sales and service. My thanks to the sales team of TJ, Tyler, Jordan, Ryan, and Mike in finance on my last experience at Cr More

by edpoe1958
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ, Tyler, Jordan, Ryan, Mike
Report | Print
Sep 10, 2025 -

Crown Toyota responded

We are delighted to hear about your incredible loyalty over the past three decades! Your commitment truly means the world to us. It's wonderful to know that we continue to meet your expectations across both our sales and service departments. We're thrilled that TJ, Tyler, Jordan, Ryan, and Mike made your recent visit such a positive experience. Having customers like you who trust us with their automotive needs year after year is what drives us to maintain our high standards. Thank you for taking the time to share your kind words about our team's dedication to excellence.

June 07, 2025

We really had a great experience with Joe and Mike during our time there! They kept us laughing and they are very personable! Will definitely go back! More

by mtzionfisher
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe and Mike Eller
Report | Print
Jun 11, 2025 -

Crown Toyota responded

Thank you for sharing your experience! We're glad to hear that Joe and Mike made your visit enjoyable with their personable approach and great sense of humor. It's always a pleasure when the process is both smooth and fun. We look forward to welcoming you back next time!

March 21, 2025

Awesome people and great customer service, ten out of ten would come again and again. very respectful More

by Macy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacie Ludolph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Crown Toyota responded

Thank you for your wonderful feedback. We’re thrilled to hear that our team provided you with excellent customer service and that you had such a positive experience. We truly appreciate your trust and look forward to serving you again in the future.

July 24, 2024

To deal with Clyde is always great— great person and very helpful! Treats all of his customers very well and courteous! Good experience!! More

by Leta Irons
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clyde
Report | Print
Jul 30, 2024 -

Crown Toyota responded

Thank you for your wonderful review! We're thrilled to hear that Clyde provided you with excellent service and a great experience. Your kind words about his helpfulness and courtesy mean a lot to us. We look forward to continuing to serve you and all our customers with the same level of care. Thanks for choosing Crown Toyota!

1
2
...
5