Crystal Chrysler Jeep Dodge RAM - Service Center

This is the worst dealership around. Because they're in Palm Springs I think they take advantage of people. I made an appointment ahead of time for two recalls and three issues on warran Because they're in Palm Springs I think they take advantage of people. I made an appointment ahead of time for two recalls and three issues on warranty work. I took my vehicle in at 8:00 a.m. and the service advisor Mike Flores told me he would call me and update me. 3:00 p.m. rolls around I called and touch base with Mike he says he has no information yet but before the end of the day he would call me. Nothing, I called back again at 4:30 and he is gone for the day and so are all the other service advisors. They had my vehicle all day and did nothing?? They get paid for the warranty work, but the treatment was unacceptable. If I had not called at 4:30 I would have no vehicle. There was one girl left there that stayed till 5:30. I arrived at 5:20 to pick my vehicle up and will never do business with that place again. Even the sales department when I asked for the big boss, he's gone for the day. Nobody cared, but guaranteed if you're spending money there, they don’t care. Don't waste your time with this dealership. Terrible service, terrible customer service, and just terrible all around More

About three months ago, our 2019 Jeep Cherokee refused to start or come on at all. AAA tried but could not get it going. So it was towed to our local mechanic, who worked on it for 10 days, without success. start or come on at all. AAA tried but could not get it going. So it was towed to our local mechanic, who worked on it for 10 days, without success. They suggested taking it to our local Jeep dealer, Crystal Chrysler Dodge Jeep Ram. They had it for 8 weeks before they finally got it running. We brought it home; 8 days later it stopped again. Crystal had it for 6 weeks this time. They finally figured out the problem was a bad installation that had been done by a local car audio store, when they installed a cd changer under the passenger seat. The installer had screwed the unit through the carper, where it hit the electrical harness, causing shorts. While I will deal with the audio dealer, I have nothing but praise for all the time and effort Crystal showed in dealing with this problem. AND, and this is a big deal, they did not charge us one red cent for all the work they had put in, trying to solve the problem. I could not believe it. I don’t know that I’ve ever encountered such generosity. In my book Crystal Chrysler Dodge Jeep Ram is the best outfit bar none. For anyone reading this, don’t hesitate to take your car here for service. They are the best there is! More

Worst service department. Took 6 weeks to do a 6 hour job because car was out of state Blamed on parts however parts department Said parts were always on hand Took 6 weeks to do a 6 hour job because car was out of state Blamed on parts however parts department Said parts were always on hand More

Another stellar service appointment at Crystal Chrysler. From the Express Service Advisor, Danny, to their service departments knowledge and advice. Highly recommend Crystal Chrysler Service Department. From the Express Service Advisor, Danny, to their service departments knowledge and advice. Highly recommend Crystal Chrysler Service Department. More

They have always given us good service and done a great job taking care of our jeep job taking care of our jeep More

Great honest service. From buying the jeep to Service or repairs I have always been more than pleased. From buying the jeep to Service or repairs I have always been more than pleased. More

Had a great experience! This is my second time having major work done on my Jeep Grand Cherokee Overland at Crystal Chrysler and this time much better experience from beginn This is my second time having major work done on my Jeep Grand Cherokee Overland at Crystal Chrysler and this time much better experience from beginning to end. Thank you Alex (Service Dept.) who kept me informed every step of the way. Very polite, informative, patient, thorough and hospitable. EXCELLENT!! My Jeep runs great! Thank you 😊 More

I received the best help with my car in a timely manner I was very happy with the service thank you very much was very happy with the service thank you very much More

Friendly service while completing one recall delaying second due to parts. Rotated tires lunricated & oil change. second due to parts. Rotated tires lunricated & oil change. More

two vehicles purchased in last twenty years from crystal first maintained by crystal resold current vehicle 205k 27.5 highway routine maintenance on 2013 shout out to alex and all first maintained by crystal resold current vehicle 205k 27.5 highway routine maintenance on 2013 shout out to alex and all More