Cumberland Toyota

Cumberland Toyota responded

Thank you for leaving your review of Cumberland Toyota, we appreciate you taking the time to share your experience. We’re sorry to hear about the difficulty you had with your brakes and the number of visits that were necessary to resolve them. At Cumberland Toyota, we understand how important it is to have a safe and reliable vehicle. We strive to provide our customers with the highest quality service, so it's concerning to us when that level of quality isn't what we are able to deliver. Please rest assured that we take all feedback seriously and use it for continuous improvement purposes. If there is any way we can help improve this experience or answer any questions, please don't hesitate to reach out.

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota. We appreciate you taking the time to share your feedback with us! We're delighted to hear that our team provided great people and service. It is important to us that we keep you up-to-date on the status of your vehicle, as well as explain all services done so that you feel taken care of and confidant in choosing our dealership. We look forward to serving you the next time you visit! Thanks again for being a valuable customer!

Cumberland Toyota responded

You deserve to be back on the road in record time, and we're so glad to have been able to make that happen for you at Cumberland Toyota! We prioritize providing exceptional customer service, working quickly, expertly, and above all safely. It's wonderful to hear that our team rose to the occasion and was able to get you on your way back home without delay. If there is ever anything else we can do for you in the future, please don't hesitate to reach out! Thanks again for choosing Cumberland Toyota for all of your automotive needs.

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota! We value the feedback and are pleased to learn that you appreciate the courtesy and friendliness of our team. Despite giving us a two-star rating, it is great to hear that you recognize the hard work that goes into providing our customers with an excellent experience. We will share your feedback with the staff here and use this as motivation to continue to do our best in providing outstanding service in customer care and satisfaction. Thank you for taking the time to leave us your thoughts and we look forward to seeing you again soon!

Cumberland Toyota responded

Thank you for your feedback, we are glad to hear that the experience was excellent from start to finish. It's great to know that Brandon and Josh were able to assist you during the process, their knowledge and service is highly valued here at Cumberland Toyota. We strive for customer satisfaction and hope that you will be back when it's time for your next purchase or service visit. Thanks again!

lmclaughlin responded

Absolutely will come back when the time comes! 😊

Cumberland Toyota responded

Thank you for taking the time to review your visit to Cumberland Toyota. We apologize for the disorganization at check out and are glad to hear the service was completed as needed. We strive to provide exemplary service and customer satisfaction as a priority, so we regret to hear that our check-out process fell short of your expectations. We will use your feedback to make sure similar issues do not arise in the future, and I'm sure our Customer Service Manager would appreciate a mention of which associates were involved in order to ensure everyone is following our organization processes correctly. We value you as a customer and always welcome feedback on your visits. Please don't hesitate to reach out if there is anything else you'd like us to know or address during future visits. Thank you again for taking the time to let us know how we could better serve you!

Cumberland Toyota responded

Thank you for sharing your feedback about your service experience at Cumberland Toyota! We are glad that the questions you had were answered in a way that was understandable for you. We value the customer experience here and it sounds like our Service Team did an excellent job in making sure you had everything sorted. If there is anything else we can do for you, please don't hesitate to reach out again. Thank you for being our customer!

Cumberland Toyota responded

Thank you for your thoughtful review and recommendation of Fred! We take a lot of pride in providing excellent customer service, and we're glad to hear that his expertise was helpful in making your Cumberland Toyota experience a positive one. We also appreciate that you are showing others the high level of care we offer here by referring Fred to your friends, family, and neighbors. Our goal is always to make sure our customers have the best possible experience when visiting us. Again, thank you very much for taking the time to review us. We hope to see you again soon!

Cumberland Toyota responded

Thank you for your kind words about the customer service that our team members provided on your recent visit with us at Cumberland Toyota. We're delighted to hear that Cody and Josh made your car buying experience a great one. It was our pleasure to have you as our guest, and we sincerely appreciate the thoughtful review! We understand that vehicle shopping can be daunting task, so we strive to ensure that each of our guests feels welcome and is provided with truly helpful information and assistance throughout their time in our showroom. We are proud of your positive experience, and hope to welcome you again soon in the future.

Cumberland Toyota responded

Thank you for sharing your feedback about your recent experience with Cumberland Toyota. We strive to provide the best customer service and we're sorry if we missed the mark in your case. We're glad to hear that we reminded you when service was due and that there was no charge for tire rotation since you had purchased tires from us as well. We always prioritize making sure our customers are informed of the services their vehicles need. We would love the chance to make it up to you if there is anything else we can do. Thanks again for taking the time to leave us a review!