Cumberland Toyota

Cumberland Toyota responded

Thank you for sharing your experience with us, and for choosing Cumberland Toyota! We're delighted to hear that our parts and service teams could take care of all your needs. It is our pleasure to be your trusted source for all automotive needs, from the moment you enter our dealership until long after you drive away in your perfect car. We strive to provide a great customer experience and we're so glad we could exceed your expectations. Our team is always here when you need us—we look forward to seeing you again soon.

Cumberland Toyota responded

Thank you for your kind words about Cumberland Toyota! We're so glad that you had such a positive experience - it's our mission to make sure that all of our customers walk away with a smile. We appreciate you taking the time to share your feedback - we strive every day to provide excellent customer service, and your review helps us keep up this standard of service. Thank you again!

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota! We're thrilled to hear that Erica was able to get you and your 2023 Sequoia back on the road quickly after it malfunctioned. We know how important dependable service is when out on vacation, and Erica's customer service dedication is a reflection of Cumberland Toyota's commitment to providing excellent levels of care for our customers. Please don't hesitate to reach out if there's ever anything else we can do!

Cumberland Toyota responded

We are so pleased to hear you had such a wonderful experience with us here at Cumberland Toyota! Our staff take great pride in providing our customers the very best in customer service and car care. We would like to thank you for choosing us and for taking the time to provide your kind feedback regarding your recent visit with us. We hope to continue to be your go-to source for all your Toyota servicing needs, and we look forward to welcoming you back soon!

Cumberland Toyota responded

Thank you for taking the time to leave a review of your experience with Cumberland Toyota! We are so pleased to hear that our front line team was friendly and that you were impressed with their professionalism and quick turnaround in providing an oil change and tire rotation. Your satisfaction is our number one priority, and it means the world to us that your visit was a success. Thank you again!

Cumberland Toyota responded

Thank you for your loyalty to Cumberland Toyota. We appreciate the feedback and are delighted to hear that our service has been friendly, even if it hasn't yet reached the five-star experience you hoped for. We would welcome any suggestions you may have on how we could improve our services so that next time it can be that perfect experience for you. Your support and kind feedback makes an impact here at Cumberland Toyota, and we hope to continue providing quality vehicles and service for your family in years to come.

Cumberland Toyota responded

Thank you for selecting Cumberland Toyota for your car maintenance needs! It's so great to hear that we were able to fit you into our busy schedule, and that you're happy with the service you received. We work hard to exceed expectations and deliver top-notch customer service. It's wonderful when customers like yourself take the time to share their appreciation and great reviews - it means a lot to us. We're always looking for ways we can improve our services; if we could do anything else make your experience even more delightful, please don't hesitate to reach out. Thank you again for your review, Kristen!

Cumberland Toyota responded

Thank you for your kind words and for being a loyal customer of Cumberland Toyota! We work hard to ensure both the vehicle selection and service we provide our customers exceeds expectation. We are so happy to see that we achieved this on not just one, but two occasions! We look forward to continuing to serve your future vehicle needs. If there is anything additional we can do to make your car-buying experiences more enjoyable, please do let us know. Thank you for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you for taking the time to provide feedback on your experience at Cumberland Toyota! We're glad to hear it was fast and friendly, and that you were satisfied with the service provided. We strive to ensure all of our customers drive away with a smile! If there's anything else we can do in the future, please don't hesitate to let us know. Thank you for choosing Cumberland Toyota and we look forward to seeing you soon!

Cumberland Toyota responded

Thank you for giving us a five-star rating, and for your ongoing trust in our service center at Cumberland Toyota. Both feedbacks are greatly appreciated and serve as support for our teams to continually improve the quality of service we provide. We are very pleased to hear that your 2003 Avalon runs and rides like a dream when considering its age! Special recognition is extended to Travis as well, who has made an impression on your experience here at our dealership. We take pride in knowing that you will not let anyone else work on your vehicle, and we deeply value the faith you place in us. Your loyalty is essential to continuing successfully providing you with top-notch customer service and ensuring each visit to our service center provides an enjoyable experience. We look forward to seeing you again soon!