Cumberland Toyota

Cumberland Toyota responded

Thank you for your kind words and for being willing to drive over three hours to give us the opportunity to help you. We are so pleased that the entire process was seamless and that you had such a friendly experience with Ronnie Bean and our team here at Cumberland Toyota. We pride ourselves on having longstanding relationships with our customers - we want each visit from you to be even better than the last! Once again, thank you for your glowing review. We look forward to seeing you again soon!

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota and for taking the time to review your experience with us. We're thrilled to hear that your service appointment went off without a hitch and that our technician was courteous during the process. We strive to make our customers feel comfortable and well looked after here, so we're delighted you had a wonderful visit! We hope you continue to count on Cumberland Toyota for all of your automotive needs in the future. If there's anything else we can do to improve your experience, please don't hesitate to reach out.

Cumberland Toyota responded

Thank you for your 5-star review of Cumberland Toyota! We are so pleased to know we provided the highest level of service and attention, giving you the confidence in the recommendations for maintenance. Our goal is to keep your vehicle running smoothly throughout the years, so taking the time to ensure all work is completed correctly and on-time is essential. We are grateful for your support of Cumberland Toyota and look forward to your return for future services.

Cumberland Toyota responded

Thank you for taking the time to share your experience at Cumberland Toyota! We are delighted to hear that your experience was easy and simple. Our goal is to make the process of purchasing a car a straightforward journey, so we’re glad to see that we met your expectations. We appreciate your feedback and understand how tedious it can be at times to provide detailed reviews. Thank you for helping us with our continual efforts to improve our customer’s experience!

Cumberland Toyota responded

We are thrilled to hear that Cumberland Toyota was able to meet and exceed your expectations! It's always our goal to provide professional, friendly service and make sure that each customer is satisfied. We're glad that you found our staff courteous and that all of your questions were answered.Thank you for taking the time to leave such a positive review - we really appreciate it. Our team looks forward to seeing you around the dealership in the near future.

Cumberland Toyota responded

Thank you for leaving us such a wonderful review, and for choosing Cumberland Toyota. We pride ourselves on providing fast, efficient services to our customers and I am thrilled to hear that we met your expectations. The team here works hard to ensure our customers who come in for basic service leave feeling taken care of. It would be our pleasure to work with you again should you need anything else from us in the future. Again, thank you for taking the time to share your feedback and supporting Cumberland Toyota.

Cumberland Toyota responded

Thank you for taking the time to leave us your feedback, we really appreciate it and apologize for any inconvenience this may have caused. Our number one priority is customer satisfaction and we regret to learn that wasn't the case in your experience with us. We want to ensure our customers are not only getting quality service, but honest and accurate advice when it comes to their auto repairs, so we take this kind of feedback very seriously. We are constantly striving to provide excellent customer service and make sure our customers' needs are met. We thank you for bringing this situation to our attention so that we can learn from it and find ways of improvement moving forward. We do hope you will give Cumberland Toyota another chance in the future if needed.

Cumberland Toyota responded

Thank you for taking the time to write your review, we appreciate hearing our customer's feedback. We believe in accommodating all customers that require maintenance on their vehicles regardless of if they have an appointment or not. That being said, we understand and respect that appointments are important as well. We always prioritize scheduled appointments over walk-in customers to ensure that those with reservations are given priority service. Our service department at Cumberland Toyota strives to keep every customer happy and we apologize for any inconvenience this may have caused.

Cumberland Toyota responded

Thank you for your 5-star review, we're so pleased to hear of your positive experience with our dealership! Our team takes great pride in offering courteous and prompt service and we're glad you felt comfortable working with us. We commit to providing only the best in customer service while making sure there are no unnecessary services suggested. We always strive to be respectful and easy to work with. We thank you for choosing Cumberland Toyota and look forward to helping you with any of your Toyota needs in the future!

Cumberland Toyota responded

Thank you so much for taking the time to review your experience with us here at Cumberland Toyota! We appreciate your kind words and are thrilled that our service department employees went above and beyond to help you quickly. It is always our goal to deliver excellent customer service and provide everyone with a satisfying experience. We value each and every one of our customers, and thank you for choosing Cumberland Toyota. We hope to see you again soon!