Cumberland Toyota

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota! We apologize for any confusion you experienced during your recent visit and for the time it took us. We strive to provide customers with a prompt and seamless experience at our dealership, so we regret if this was not your overall experience. It's great to hear that the team member who checked you in was accommodating and pleasant throughout your visit. We are consistently working to improve our organization system and do our best to ensure that our guests have access to a courtesy vehicle when necessary. Your feedback will help us move closer towards these goals. If you'd like to discuss this further, please feel free to contact us at any time! We hope you choose Cumberland Toyota for all your automotive needs in the future.

Cumberland Toyota responded

Thank you so much for your wonderful review! We appreciate you taking the time to share your positive experience. Our goal is to ensure our customers feel welcomed and receive the best customer service possible. It warms our hearts to know that we were able to meet these high standards and exceed your expectations. Thanks again for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you for your kind review of Cumberland Toyota! It always puts a smile on our faces to receive kind words and 5 stars from our customers like you. We take pride in delivering quick and courteous service that is affordable. Thank you for being a loyal customer to us and your continued business. We look forward to assisting your family with their vehicle needs in the future.

Cumberland Toyota responded

Thank you for your kind words and 5-star review, it's great to hear how much you enjoyed our services at Cumberland Toyota. Our team strives to be as fast, polite, positive, and attentive as possible, and we appreciate that you took notice! We're also glad that our reminders for service are coming in handy. Anytime there's something we can do for you, please don't hesitate to give us a call or stop by the dealership. Thanks again for choosing Cumberland Toyota - we greatly appreciate your continued support!

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota, we appreciate your patronage! We are so pleased to hear that our team was able to provide you with helpful and friendly service during your visit. It's heartening to know that we were able to get your car serviced in a timely manner. Our team puts a lot of effort into providing each of our customers with top-notch service and positive experiences, so it is gratifying to have that recognised. We hope you'll come back again soon!

Cumberland Toyota responded

Thank you for leaving your positive review of Cumberland Toyota! We understand that purchasing a car can be stressful and are glad we were making it easier by providing friendly and professional service. We strive to make sure every customer experiences our great customer service, and value your feedback. We are so pleased to hear that each of our team members provided you with the excellent treatment you deserved. Thank you for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you for leaving us such a lovely and generous review, we really appreciate it! We are thrilled to hear that you had a great experience with Lexi. As you pointed out, she was both helpful and kind, offering all of the information necessary to help you determine if this was the right car for you. We're so happy to have been able to make your car-buying experience a pleasant one. Again, thank you for your kind words - we look forward to seeing you again soon in our store!

Cumberland Toyota responded

Thank you for reviewing your experience with Cumberland Toyota. We are pleased to see that you rated us 5 stars in spite of some of the issues encountered. We apologize for how our service department interacted with you and the other customers present. Our policy is to provide courteous, professional customer service and we strive to exceed our customers’ expectations in every interaction. We will use this feedback to improve our service team processes and ensure all customers are treated with respect on future visits. Thank you again for sharing your experience - we value customer feedback!

Cumberland Toyota responded

Thank you so much for the kind review of Cumberland Toyota! We pride ourselves on providing the highest level of customer service no matter how busy we may be. It is great to hear that this experience can be felt and appreciated by our customers. We hope you continue to enjoy your car and thank you again for your feedback.

Cumberland Toyota responded

Thank you for taking the time to write and rate your experience with us at Cumberland Toyota. We really appreciate your kindness and are pleased to know that even when we appear overbooked, our professional team provided fast, efficient, and courteous service. It's great to know that we were able to handle the situation successfully. We could not be more delighted by your kind words and trust our team will continue to serve you with high quality in a timely fashion. We truly value your loyalty and look forward to serving you again soon!