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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

May 27, 2023

We’ve bought and done maintenance on them for 15-20years, and have always been very satisfied More

by KELLY.PIEPMEIER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
May 27, 2023 -

Cumberland Toyota responded

We at Cumberland Toyota are so pleased to hear about your loyalty and satisfaction over the last 15-20 years! It means a lot to us that you have consistently put your trust in our dealership for all your car needs, and we look forward to providing many more years of service. We truly appreciate your support and will continue to do the best that we can to live up to your expectations. Thank you for the five stars!

May 27, 2023

Venessa was great to deal with! She made the new car buying process so easy with great communication! More

by MIKE.ARMENDARIZ4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Venessa Neal
Jun 17, 2023 -

Cumberland Toyota responded

We're thrilled Venessa could help make your new car buying process so easy, and that you had a positive experience overall here at Cumberland Toyota! Our team pride themselves on outstanding customer service and we take the extra effort to make sure our customers are treated with the highest regard. Thank you for taking the time to provide us with these generous words, we truly appreciate it. We hope to see you again in the near future when your vehicle needs service or if you need another vehicle upgrade.

May 27, 2023

Customer service was beyond fantastic. We had consistently been getting serviced at Toyota of Murfreesboro and had always gotten the short end of the stick every time we went. We will be g More

by RJPASCHAL95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Thomas, Franklin Higgenbotham
May 27, 2023 -

Cumberland Toyota responded

Thank you for the wonderful review, and we are so pleased that you now consider Cumberland Toyota to be your go-to place for servicing your Camry! We strive to provide outstanding customer service with every visit, and it is fantastic to know that we exceeded all of your expectations in this regard. We very much appreciate the trust you have placed in us to take care of your car, and we look forward to welcoming you back here soon.

May 27, 2023

Great people. But overworked! Great service. There was one time I had to wait 3 hrs and had an appt at 2 to install a battery and replace tire which was under war More

by ELAINE.WINNINGHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham
May 27, 2023 -

Cumberland Toyota responded

Thank you for your honest feedback. We appreciate your kind words and understanding regarding the wait time during your appointment. We have taken your comments into consideration to ensure that our guests don't experience delays like this in the future and apologize for any inconvenience caused. Our team works hard to be sure we provide great service and it's our aim to meet customer expectations. We're glad that you still had a good overall experience at Cumberland Toyota and hope to see you again soon!

May 26, 2023

Very helpful and professional. Communicates information well. Excellent customer service and interested in helping the client obtain the vehicle of choice. More

by MDM2111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberta Love
May 27, 2023 -

Cumberland Toyota responded

Thank you for your kind words about our team at Cumberland Toyota, your five-star review is greatly appreciated! We take pride in offering friendly service and efficient communication aimed at helping customers find the perfect vehicle for their needs. Our staff are always available to answer your questions and we strive to ensure you receive nothing but the best customer care possible. We look forward to seeing you again!

May 26, 2023

Great service as always. Very through details about the service and how long it would take. More

by IDWALKER1973
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
May 27, 2023 -

Cumberland Toyota responded

Thank you for your feedback. We are glad to hear that you received exemplary service from our team at Cumberland Toyota. We take great pride in providing excellent customer care and we're glad that we could make the process as smooth and seamless as possible. It's always our goal to keep clients informed of all the details they need to know during their visit with us. Thank you again for your five star rating and your kind words!

May 26, 2023

Cody Thomas was top notch as a salesman! He was very kind, friendly, and helpful. He made the process great from start to finish! More

by sbrewing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Thomas
May 27, 2023 -

Cumberland Toyota responded

Thank you for taking the time to share your experience with us, we really appreciate it! We are thrilled to hear that your car buying experience was great from start to finish. We are so pleased that Cody Thomas was able to provide you with friendly and helpful service. We strive to make sure everyone who visits or purchases a car from Cumberland Toyota has a positive and enjoyable experience. Thank you again for the fantastic review. We look forward to seeing you again soon!

May 25, 2023

Excellent customer service and pleased with quality of service especially the multipoint inspection report. However, seems pricey even with discounts. More

by MontereyJack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get a name
May 27, 2023 -

Cumberland Toyota responded

Thank you for leaving such a glowing review of Cumberland Toyota, we really appreciate your feedback! We're so thrilled to learn that you received excellent customer service and were pleased with the quality of our service. We strive to provide the best possible experience for our customers and we take your comment about our prices seriously. We appreciate that value is important to our customers and would be more than happy to speak with you further about what pricing options may be available. Thank you again for taking the time to leave your review, please don't hesitate reach out if there's anything else we can do for you!

May 25, 2023

Service was fast and very thorough. Friendly service I will definitely be back soon for another oil change. More

by mjkreig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
May 27, 2023 -

Cumberland Toyota responded

Thank you so much for sharing your positive experience at Cumberland Toyota! We are thrilled that our team was able to provide you with such great service and that it was both fast and thorough. We also appreciate the friendly service—we strive to make every customer visit enjoyable. We look forward to seeing you again soon for your next oil change, and will always do our best to continue providing transparent, honest service at Cumberland Toyota. Please don't hesitate to reach out if there is anything else we can do for you during your visits!

May 25, 2023

Clean, professional, always helpful, nice customer service, nice lobby,everyone seems enjoy their work load. More

by gizzyjane15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
May 27, 2023 -

Cumberland Toyota responded

Thank you for taking the time to submit a review and your kind words about Cumberland Toyota. We appreciate your recognition of the team and their hard work in providing excellent customer service. Everyone here loves what they do, and that is evident in all the efforts we make to ensure your visit is stress free. We strive to provide an enjoyable experience for all of our customers and are very appreciative of feedback like yours. Thank you again and we look forward to seeing you again soon!

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