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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

June 06, 2023

Very cordial to meet my request and answer my questions! Took care of my Toyota Tacoma and serviced in time told to me. More

by LHKJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for the great 5-star review. We want to make sure your experiences with us are timely and convenient, and we're grateful for your acknowledgement. At Cumberland Toyota, we're passionate about providing quality service to all our customers, so we're thrilled to hear that we met your expectations! We deeply value your trust and confidence in our abilities, and our team is always here for you if you have any other questions or concerns. We certainly look forward to seeing you again soon at Cumberland Toyota!

June 06, 2023

Staff is always friendly and accommodating. The facility is clean and I feel like I can trust this location to always have my best interest at heart. More

by WAYNEBOGLEJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton
Jun 17, 2023 -

Cumberland Toyota responded

At Cumberland Toyota, we pride ourselves on providing an outstanding experience for all our customers. We're so glad to read you felt welcome and appreciated during your visit with us. We always strive to offer friendly service and trusted advice, so it's great to hear you feel like we can be depended on. We hope you'll come back soon - thank you for choosing Cumberland Toyota!

June 06, 2023

Most times I'm in and out quick. Don't try to up sale or do work that's not needed. More

by enest70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for leaving a review and rating us so highly! At Cumberland Toyota, we are determined to make sure every customer visit is an enjoyable one. We understand that speed and value are important when it comes to servicing vehicles. That's why we don't try to upsell or recommend services that are not needed, as our goal is to help each customer with the repairs they require. We're so glad that your experience was quick and effective! We look forward to seeing you again soon.

June 03, 2023

Great service and friendly service was fast staff was courteous and professional was very helpful More

by babyg0307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Joby Allen
Jun 17, 2023 -

Cumberland Toyota responded

We’re thrilled to read your positive feedback about your experience at Cumberland Toyota! Hearing that our service was fast and all of our team members were courteous and professional means a lot to us and shows us we are meeting the needs of our customers. We strive to provide top-notch customer service with every visit and it looks like we achieved that goal on your visit. Thanks for taking the time to review us, we really appreciate it!

June 02, 2023

A great dealership and Travis is the BEST. I would recommend them because of their great service More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Jun 02, 2023 -

Bob responded

Travis is Great !!!!!

June 02, 2023

I have always been happy with the service I have received at Cumberland Toyota, and everyone has been pleasant. More

by SYBILGHALL
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
I don’t recall the young lady’s name who helped me. She was very pleasant.
Jun 17, 2023 -

Cumberland Toyota responded

Hi there! We're delighted to hear that your experience with Cumberland Toyota has been so positive! Our team takes a great deal of pride in offering service that is reliable, responsive and pleasant. We hope you'll continue to trust us with your vehicle's maintenance needs for many miles to come. Thank you for taking the time to leave such kind words—it means a lot to us.

June 01, 2023

Great communication. ..drives great... would definitely recommend and use for our 3 Toyota’s and Lexus More

by jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for your kind review of Cumberland Toyota! We are so glad to hear that you found our communication was great and that our cars drive great. It's gratifying to know that you plan on coming back with your three Toyotas and Lexus. We will look forward to seeing you again soon. Thank you again for sharing your experience with us!

June 01, 2023

Good service- friendly - I will have some service work done in next few weeks - thanks More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for the five-star rating, we really appreciate your business! Our team works hard to meet and exceed expectations, and so we're thrilled to hear that you had a good experience with us. Please don't hesitate to let us know if there is anything else we can do for you regarding any future service work – we are always ready and willing to help. Have a wonderful day!

May 29, 2023

Very first service always friendly very helpful staff. They go out of their way to make sure I’m taking care of. More

by bshelton1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Joby Allen
Jun 17, 2023 -

Cumberland Toyota responded

Thank you so much for your kind words about Cumberland Toyota, it means a lot to us! We strive to provide first-rate customer service and it sounds like we succeeded in making your experience with us a positive one. I'm glad to hear you're taking care of with our help and that our staff went above and beyond for you. Please feel free to reach out anytime if there's anything else we can do for you. Looking forward to seeing you again soon!

May 29, 2023

Polite - friendly - get the job done quickly - always accommodate to your schedule - never have been disappointed with any service More

by VMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Jun 17, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave us your feedback, we are so glad you had an exceptional experience when visiting our dealership. We really appreciate that our staff was able to meet your needs in a friendly and timely manner. At Cumberland Toyota, we strive to be accommodating and provide quick and reliable service, so we’re delighted to hear that this was reflected in your experience. We hope to see you back again soon!

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