Curran Volkswagen

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Curran Volkswagen:
Jim Curran and his team are outstanding, caring and very reasonable salespeople. My wife and I arrived at 2:30 Pm on Saturday to buy a CC and were given an amazing top to bottom orientation to the car, a nice test drive by Jeff. Jim Curran personally gave us a full review of reasonable financing options. I live in Westport CT and Jim Curran has a great reputation in our town. After leaving the dealership, we picked up some wine from a local merchant and mentioned Curran VW and he RAVED about the great service. Jim Curran would personally pick up his car and drive it the 20 minutes to the dealer and back for the repair. Jim offered us the same service. This is a great dealership and I believe many of these reviews are unfair and bias. Go to Curran VW and smile... you are in good hands with highly skilled people.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Curran Volkswagen:
Visited dealer at 7:30PM when advertised(internet/on the door) hours were until 8:00PM. Given the bum's rush by on duty manager saying there was no time for test drive nor could he give me pricing. Completely arrogant and dismissive behavior was uncalled for and unprofessional. He had no regard for the time our family had invested in coming back to his dealership. I had all the paperwork with me to purchase a vehicle on the spot. But if this is how they treat customers before you buy a car, I can't imagine how badly I would be treated once they had my cash in hand.

I will say the original saleman, Lou Bove, was a pleasure to work with and the reason I went back. Too bad Lou didn't marry into the family instead of Tom.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Curran Volkswagen:
The estimate they gave me is NOT what they charged. I approved $250, they charged $900. When I questioned the bill, they refused to accept responsibilty. They put a lien onthe car & locked it up. I had two options, pay for it in full (in cash) or they would take the new part out and I would STILL be responsible for $600 of labor. I paid under duress because I needed my car back, but I was forced into a repair under false pretenses. I tried to negotiate #450 because I walked away with a repaired car, but it was a repair I would have NEVER approved. But they refused. Beware if you use them for servicing. Get it all in writing so you do not get scammed.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Curran Volkswagen:
Curran Volkswagen has horrible service. They had my car for 5 days and could not figure out what the problem was. They tried to charge me $500 to diagnose the issue because the mechanic staff could not figure it out. They didn't recall my bringing the car in two weeks previous, to get the problem diagnosed. They had to dig through my glove compartment for them to recall that event. They will rip you off. Do not get your car serviced here unless you like giving your money away. I was told by Dennis, the customer rep., that he has other cars there, and mine is NOT the only one there. I should have taken my car right after that statement was made. Horrible service and incomptetent staff of mechanics. I will never go there again!

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