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D'Arcy Hyundai - Service Center

Joliet, IL

4.9
455 Reviews

455 Reviews of D'Arcy Hyundai - Service Center

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May 10, 2019

Recall & Service Visit Appointment was due to a recall. Other service needs were identified & addressed the same day. They were able to identify & repair the source of a pro More

by SG KING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2019 -

D'Arcy Hyundai responded

Thank you so much for sharing your D'Arcy Hyundai experience with our online community. We are happy we were able to resolve your vehicle recall quickly and efficiently to get you back on the road with your baby. If you should need anything more whether it'd be for sales or service, please do not hesitate to let us know. Thank you. D'Arcy Hyundai

May 10, 2019

Quick excellent service I have always had GREAT service at D’Arcy motors for many years!! That is just one reason why my family keep coming back to D’Arcy for our cars!! Th More

by SHARNALS46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Campobasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Gall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leroy Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Mirabella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isa Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2019 -

D'Arcy Hyundai responded

Thank you so much for taking the time to stop into our dealership and allowing us to earn your business again. We are thankful to you and your family for your loyalty. We are happy everything went as well as expected while you were here. Thank you once again for taking the time to share your D'Arcy Hyundai experience and for your business. D'Arcy Hyundai

May 09, 2019

Stress Free!!! Darcy Hyundai has always made me feel welcome and like it is a privilege to have my business... which is more than I can say about a lot of companies More

by VIVCRAWFORD58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 13, 2019 -

D'Arcy Hyundai responded

Thank you so much for allowing us the pleasure of working with you and earning your business. We are glad everything went as well as expected if not better than expected while you were here servicing your vehicle. Your business is a privilege to have and we are thankful to you for it. If you should need anything else, please do not hesitate to let us know. D'Arcy Hyundai

February 09, 2019

Another great service experience Brought my 2018 Sonata in for a software update for the vehicles knock sensor as part of a recall campaign, the service team got me rite in at a time More

by tommyg1814
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Mirabella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2019 -

D'Arcy Hyundai responded

Thank you so much for taking the time to share your D'Arcy Hyundai experience. We appreciate your feedback as it important to us as well as our online community. Here at D'Arcy Hyundai we do our very best to make sure your vehicle needs are taken care of, efficiently and in a timely matter as we understand how important your time is. Thank you for your business and should you need anything else, please do not hesitate to let us know. D'Arcy Hyundai

October 07, 2018

Service Department Crunched for time on HOCO weekend had a service appt. Jayson and Ralph rocks, got me in and out! Great customer service! Would recommend! Thanks gu More

by Mcewan2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jayson Mirabella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph ( mechanic)
Oct 11, 2018 -

D'Arcy Hyundai responded

Thank you so much for taking the time to stop into our dealership and allowing us the pleasure of serving you. In addition, we appreciate you taking the time to share your D'Arcy Hyundai Experience. Your feedback is always important to us as well as our Online community. We are glad Jayson was able to assist you and help you with your vehicle needs to keep your baby going. If you may need anything else whether it is for Sales or Service, please let us know. Isa Romero-Public Relation Manager D'Arcy Hyundai (815)725-5200

July 31, 2018

A definate pleasure. This is my 3rd purchase with this location. Each and everyone that I have every dealt with has been more than kind and a pleasure to deal with. I was More

by phoebe18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Gall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Budzinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Mirabella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guy Campobasso, Bill Paetzold, Zach Segreti
Sep 14, 2018 -

D'Arcy Hyundai responded

Thank you so much for allowing us the pleasure of working with you and allowing us the privilege of earning your business time and time again. You're part of our family and we are always more than happy to help you with anything you may need. Thank you for trusting us in helping you find the right vehicle and for trusting us in servicing your vehicle. Congratulations on new vehicle. Isa Romero-Public Relation Manager D'Arcy Hyundai (815)725-5200

December 30, 2017

Check With Other Hyundai Dealerships on Questions of Service When my Tucsson had the first 3000mi. required oil change, they listed the oil they used as "HYUNDAI OIL" on the statement. In early November 2017, I More

by Think About It
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John
Dec 30, 2017 -

D'Arcy Hyundai responded

First and foremost, we do apologize for the negative experience you had with our service department. We understand it is important to know exactly what brands are going into your vehicle for self and future reference. Our dealership uses Castrol Oil and for an additional charge we use Mobil Synthetic Oil if our customers request it. We do apologize if the specific service adviser was unable to provide you with such answers. We can assure you we do our very best to keep up to date with our customers standards as well as Hyundai standards. We have been rated #1 in Customer Sales and Service satisfaction, we care for your opinion as it will always be important to us to grow and better ourselves; something we try to constantly do. If you have any questions or concerns please reach out to our Service Manager John Wagner as he has already been made aware of your negative experience and would be more than happy to assist you and try to make it up to you. Thank you for your feedback as again we are always looking for ways to improve. Isa Romero--Public Relation Manager D'Arcy Hyundai--(815)725.5200

November 16, 2016

Great service Darcy Team, are awesome people that go above and beyond for their customers which you don't see that anymore! Highly recommended.- Keep up the grea More

by Yourstruly2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Mirabella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2016

Great dealer Everyone at Darcy Hyundai is very helpful and courteous and their service department is very informative and efficient. I reccomend them to everyone t More

by sammiahern
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mesich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Mirabella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2016 -

D'Arcy Hyundai responded

We appreciate your feedback as well as your kind words. Thank you for allowing us to serve you and for taking the time to share your D'Arcy experience with our online community. Our teammates are truly pretty awesome and go above and beyond for our customer who are just like family to us. We hope if you may need anything more whether it's now or later in the future. Thank you. D'Arcy Hyundai

November 16, 2016

Servie When I bring my car in for service, I get great customer service from time i am quoted and taken care of. I wouldnt think of taking my car anywhere e More

by Stacey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Guerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2016 -

D'Arcy Hyundai responded

We appreciate you taking the time to stop into our dealership to use our service department. We appreciate your kind words. Thank you for trusting us to service your vehicle. Frank Guerra, is definitely an awesome team mate and makes sure he takes care of his customers. Please let us know if you may need anything else now or in the near future. D'Arcy Hyundai

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