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DARCARS Infiniti of Greenwich - Service Center

Greenwich, CT

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23 Reviews

23 Reviews of DARCARS Infiniti of Greenwich - Service Center

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July 09, 2024

Cleice Beraldo was excellent! The experience exceeded my expectations in every way. Cleice assisted me with all my troubles and answered all my questions, it was truly a great exp More

by Joao L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleice Beraldo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

DARCARS Infiniti of Greenwich responded

Our customer relationships are our foremost concern, and we're glad to hear that's clear, Joao. Thank you for the stellar rating and for allowing us to serve you - the entire DARCARS Infiniti of Greenwich team appreciates it!

August 04, 2023

I would recommend friends and family members because the service and staff was impressed. job well More

by Long
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley and SAL
Aug 07, 2023 -

DARCARS Infiniti of Greenwich responded

Long, we're happy to hear that our team was able to demonstrate our commitment to great service. Your support means so much to all of us at DARCARS Infiniti of Greenwich. Drive safely!

March 16, 2023

I purchased my car before the dealership was owned by DARCARS. Ever since, the customer service has taken a downturn. I went from leasing to purchasing and now paying more than my car is worth because More

by CT_Disappointed_ Cust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leo Merturi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brooke Labonte
Mar 17, 2023 -

DARCARS Infiniti of Greenwich responded

Hi there! This is an alarming review to receive and I'd really like to discuss your experience further and see how we can assist. Can you please reach out to my team and I at 800-327-2277 or email us at customerrelations@darcars.com when you have a moment? Thank you!

Mar 21, 2023 -

CT_Disappointed_ Cust responded

I thank you for the response, but at this point what can your team do? I’m guessing you will placate me by saying that you will chat with the people involved and that you value my business. If you did value your customers, none of this would have happened. I am currently paying more for a car than it’s worth and if I have a service issue I would rather drive out of my way than drive the 10 minutes to your service department.

Mar 21, 2023 -

DARCARS Infiniti of Greenwich responded

We are not in the business of placating and would genuinely love to assist, but without your contact information it's difficult to do so. Can you please call us at 800-327-2277 when you have a moment?

Mar 22, 2023 -

CT_Disappointed_ Cust responded

Touche. I will be reaching out soon. Who should I ask for?

Mar 22, 2023 -

DARCARS Infiniti of Greenwich responded

Wonderful! Please ask for Sherlene or Kim. Looking forward to speaking with you!

January 09, 2023

My first service and was taken on time and out the door within the hour very satisfied! Thanks More

by Johnmart5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

DARCARS Infiniti of Greenwich responded

Excellent! We're pleased to hear that our team delivered the accommodating and gratifying service we aim for. Please drive safely and we'll see you again down the road!

May 09, 2022

Professional, knowledgeable people/Technicians. I like the way they do the oils change the conventional way rather then vacuuming. Keep it up! More

by Eksintl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

DARCARS Infiniti of Greenwich responded

We're happy to hear that our team was able to demonstrate our commitment to great service. Your support means so much to all of us at DARCARS Infiniti of Greenwich. Drive safely!

May 02, 2022

Waiting area is very clean Coffee of your choice bottled waters ready for customers bathroom very clean all technicians are very hands-on with customers More

by Omarparrajr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

DARCARS Infiniti of Greenwich responded

Omar, we're honored to have earned your recommendation! Our team will be delighted that our professional and courteous care made your experience so positive. Thank you for your business, and we wish you safe travels until we meet again!

April 07, 2022

Was great thanks for the good service and thanks also for the fast response about my issue. More

by Xmas3shops
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

DARCARS Infiniti of Greenwich responded

It was our pleasure to deliver friendly, professional service! Thank you for choosing DARCARS Infiniti of Greenwich. Safe travels until we meet again!

March 13, 2022

Great customer service & friendly helpful staff! They are very helpful for all your car needs. More

by Libertypina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Frey
Mar 14, 2022 -

DARCARS Infiniti of Greenwich responded

We're delighted to hear that the DARCARS Infiniti of Greenwich team delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to see you again soon!

February 07, 2021

Easiest most haggle free car buying experience yet. I purchased a Dodge Durango for my daughter. Craig was our salesman. He made our car buying experience simple and pressure free. The employees at this More

by MPACHECO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Noe
Feb 08, 2021 -

DARCARS Infiniti of Greenwich responded

That is wonderful to hear! Thank you for sharing your experience with us. We hope to see you again soon.

January 02, 2021

Everything is great. Brooke was the man. He helped make everything happen smoothly. No pressure good price certified preowned very satisfied. Will definitely come back for another car. More

by M.miller1226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Rodriguez, Brooke Labonte
Jan 04, 2021 -

DARCARS Infiniti of Greenwich responded

Thank you for the great review, we appreciate you taking your time to share with us.

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